Having to continually re-share as the…
Having to continually re-share as the Kitchen Station continue to wrongfully claim that me, the customer is at fault… what would I possibly have to gain my sharing my experience?
Have re reviewed to update on my experience.
Ultimately I didn’t have the best service from the Kitchen Station from the start due to a delay in the supply order being put in place meant I had to push back my fitting date from 21 April to 19 May. My fitter was no longer available so I had to find another at short notice to do the work in Jun-July.
The Kitchen Station tried twice to make me pay a “restocking fee” if chosen items were ordered but not yet delivered which is unheard of. Customers are entitled to change their mind until 14 days after they receive said products.
I think the fitter I ended up going with had several issues with implementing the design, most likely due to being unfamiliar with the products. I was not made aware of a lot of these issues until a later date.
In the end, the biggest letdown was when I attempted to call the Kitchen Station and mediate between them and my fitter to help resolve any issues and bridge the communication gap. Disappointingly l, they absolved themselves of any responsibility to help although I am still a customer.
My experience is similar to many others who have reviewed and I don’t think it’s necessary to leave an inflammatory response. I’ve definitely learnt what not to do and would hope that the Kitchen Station would consider better treatment of their customers in the future.