Twice within three weeks have ordered from Kiteworldshop and very satisfied. Ordered two foils and both of them were very well packaged. No damage on arrival and clear timelines communicated.
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Review summary
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Reviews shaping this summary
In 3 days I got received Cabrinha kite bar … at first tracking didn’t work out but I send email …got another link and super supportive and professional email back ! Thanks , and can’t wait to try my... See more
nice helpful "pre-sales, product info Qs" over email before purchase. good selection of gears. nice, quick, cheap shipping. nice packaging and product matching description. all expectations met so... See more
Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you mo... See more
Company details
Written by the company
KITEWORLDSHOP.COM is the ultimate online store for enthusiasts of any board sport who want only the best for their passion. A booming catalogue that includes: Kitesurf, Kiteboards, Surfboards, SUP, Wetsuits, Clothing and original Accessories from the best brands at the best price, always available 24/7 365 days a year. Great offer, ease of purchase, transaction security, best price guarantee, return policy extended to 30 days, fast shipping and a Customer Service always there to satisfy any of your queries as well as help you make your choice. All of that makes KITEWORLDSHOP.COM your perfect companion for your secure online orders.
Contact info
Via Lega Lombarda 10, 24040, Bonate Sopra, Italy
- +39 02 400 30 467
- info@kiteworldshop.com
- www.kiteworldshop.com
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Great prices ,fast delivery ,keeping in…
Great prices ,fast delivery ,keeping in touch in every step
December 22, 2025
Had a terrible experience with this…
Had a terrible experience with this company. The wetsuit I ordered took over a month to arrive I called them and it was a pre recorded message saying they were closed for christmas, this was back in November. I emailed them and still haven’t heard back. On getting here the package was in awful condition. And on top of that I had to pay a 92£ import tax on it before it could be delivered! Don’t buy from kiteworldshop it’s a bloody rip off.
December 23, 2025
Unprompted review
Reply from Kiteworldshop.com
Hi Jakie, we're sorry to read your review!
We sincerely apologize for the delay and any inconvenience occurred with the delivery of your order. Our warehouse experienced a little slowdown due to the huge amount of Black Friday orders, exactly in the days you placed the orders. Anyway, we would like to point out that we never received your call or email. Please note that our office was closed only for public holidays in December.
Regarding the customs clearance procedure, we would like to inform you that all orders with delivery outside the EU do not include VAT for this reason customers are asked to pay taxes and customs duties upon delivery. Please refer to our terms and conditions ARTICLE 10 - Delivery methods (https://www.kiteworldshop.com/en/content/3-terms-and-conditions) for all info about import policy:
ARTICLE 10 - Delivery methods For customers ordering on Kiteworldshop from outside the EU (including UK from January 2021) We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
We remain at your full disposal for any further clarification.
Best regards
Customer service
Kiteworldshop.com
My second purchase from kite world…
My second purchase from kite world this year, and yet again excellent service from start to finish
December 15, 2025
Very good package..
Very good package... and quickly answers on any questions for items ang shipping.
MAYOR OF LESVOS ISLAND GREECE
December 15, 2025
Great prices & fast delivery
Great prices, very quick delivery and very good customer support.
December 5, 2025
Top Sellers
December 5, 2025
Inappropriate packaging and eccessive customs fees with excessively expensive carriers (+50% of item price in fees)
Specific do deliveries outside of EU, the website should inform what carrier will be used and what tariffs and fees will incurr. Providing a specific or at least a range of amounts the customer has no surprises.
Offering the option to chose the carrier.
Using a better packaging with reinforced empty spaces to avoid boxes to crush easily and risk item damages during transport. By the way, the expensive and premium carrier, UPS, will not give high quality service but rather than taking the responsibility of package damaging they will blame Kiteworldshop for shameful packaging. Regardless of both Kiteworldshop being s premium website and UPS being a premium carrier, there is no premium experience. At all.
December 12, 2025
Reply from Kiteworldshop.com
Hi Pietro, we're sorry to read your review!
We sincerely apologize for the inconvenience occurred with your shipment. We can assure you that a package in bad condition would never have left our warehouse. We always use new and good quality packages so it was probably not handled with care during transport. We're sorry about that but it's good to know that, despite this, the product was not damaged. In any case we'll report this to our logistic department and the courier's representative in order to prevent this from happening again in future.
Regarding the customs clearance procedure, we would like to inform you that all orders with delivery outside the EU do not include VAT for this reason customers are asked to pay taxes and customs duties upon delivery. Please refer to our terms and conditions ARTICLE 10 - Delivery methods (https://www.kiteworldshop.com/en/content/3-terms-and-conditions) for all info about import policy:
ARTICLE 10 - Delivery methods For customers ordering on Kiteworldshop from outside the EU (including UK from January 2021) We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
We remain at your full disposal for any further clarification.
Best regards
Customer service
Kiteworldshop.com
Good costumer service
Initially, I tough that there was a mistake with my order. However, costumer service responded quickly to my emails and the problem went away, it was a mistake from my part.
Good experience
December 6, 2025
Unprompted review
Great price and service
I ordered a 2P Jobe tribal towable for Christmas and it arrived within 6 days. The only negative aspect was that the parcel was delivered while I was absent and the delivery instructions, received from Kiteworldshop, specified "When you receive the shipment we ask you to verify that the packages are in perfect conditions and without any sign of damage or tampering before accepting them. We also ask you to sign the delivery receipt with "content verification reserve"." Obviously, this step was not performed (although the package was in good condition and showed no signs of tampering).
December 4, 2025
Helpful team
Helpful team, knew the products and helped me tailor what I was buying & needed.
December 2, 2025
Misled and ripped off.
I looked at several sites, you had the best price on the item I wanted so I made the order. I didn’t realize your shipping was $66 so you were now the most expensive. I should have seen that. Then I was told I had a $45 duty charge. Now you were drastically more expensive and this wasn’t obvious it would happen. I feel completely misled, ripped off.
December 1, 2025
Reply from Kiteworldshop.com
Hi Michael, we're sorry to read your review.
We would like to inform you that all purchases with delivery outside the EU do not include VAT so customers are asked to pay taxes and customs duties upon delivery. Please refer to our terms and conditions ARTICLE 10 - Delivery methods (https://www.kiteworldshop.com/en/content/3-terms-and-conditions) for all info about import policy:
"For customers ordering on Kiteworldshop from outside the EU (including UK from January 2021)
We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
If Kiteworldshop sends an item out of Europe and it is then rejected by the customer due to the import charges, the customer will receive the full refund for the items when it is returned to our warehouse minus the total shipping and returns costs."
Shipping costs are instead calculated in your shopping cart before proceeding with checkout. For this reason we would like to assure you that there's nothing misleading or intentionally hidden in our communication.
We remain at your full disposal for any further clarification.
Best regards
Customer service
Kiteworldshop.com
perfect support and fast response
November 28, 2025
Delivery cost issues + stock mismatch
Delivery costs were off; I had to contact support to fix it for my order.
While doing it, 2 out of 3 items that I was interested in became unavailable.
At least one was shipped in the end, but overall, it was disappointing.
December 2, 2025
Reply from Kiteworldshop.com
Hi Petr, we're sorry to read your review!
We apologise for the inconvenience occurred with your order.
Unfortunately, while processing your order, two items resulted unavailable due to an inventory error.
However, we would like to underline that, due to this error, we have shipped the only available item free of charge without charging shipping costs (which would otherwise apply to orders under € 59.99).
We hope you will reconsider your shopping experience with us and remain at your disposal.
Best regards
Customer Service
Kiteworldshop.com
Very good and fast
December 2, 2025
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