Kit Keeper Reviews 

294
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and drivers for being exceptionally helpful, friendly, and efficient during their collections and deliveries. Consumers note that the overall transport process is smooth, quick, and very well-organized from start to finish. People deeply appreciate the timely arrival of items and the clear communication maintained throughout the service. However, some people mentioned experiencing difficulties understanding the initial booking process and actively tracking their shipments. Others also noted occasional issues regarding delivery coordination, lack of prior notice, and the poor condition of delivered boxes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising helpful, cheerful, and professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that drivers are frequently on time,... See more

Service

Clients share positive opinions on service, highlighting efficient delivery, timely collections, and helpful... See more

User experience

Customers had positive experiences with user experience, highlighting an overall great experience and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The collection was executed at a perfect time. The boxes were excellent, and they provided helpful packing tips. In summary, the service was extremely efficient.

Company replied

Rated 5 out of 5 stars

Delivery was on-time and all goods arrived securely at their destination. Our delivery driver Jamie provided advance notice, and goods were quickly offloaded. Would definitely recommend Kit Keeper.

Rated 5 out of 5 stars

Very nice timing of collection. Very good boxes. Gives advice to pack them properly. Overall very efficient.

Company replied

Rated 5 out of 5 stars

Everything has been so great from communication (which has been incredible thanks to Mia Butler), and all the exact packaging supplies and the collections. Would highly recommend.

Company replied


Company details

  1. Warehouse
  2. also in
  3. Logistics Service
  4. Self-Storage Facility
  5. Storage Facility

About Kit Keeper

Written by the company

About Kit Keeper
Kit Keeper is a by-the-box storage and shipping service built for students across the UK. We provide an all-inclusive service covering boxes, doorstep collection, secure storage, and redelivery—making moving between terms simple and stress-free.

Storage designed around student life

Kit Keeper was created for students who don’t have cars, spare storage space, or time to transport belongings across town. Instead of hiring vans or renting storage units, students simply pack their items into our boxes and book a pickup from their accommodation.

We collect your boxes from your door, store them securely, and return them exactly when and where you need them—whether that’s at the start of term, after a year abroad, or when moving to a new address.

Our flexible, by-the-box pricing means you only pay for the space you use, making Kit Keeper a practical and affordable option for short-term or long-term student storage.

We also offer student shipping across the UK, allowing you to send belongings without sourcing packaging or visiting a post office. One booking, one pickup, and everything handled end-to-end.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

294 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(294)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service. website could be better

Since a lot of the actual logistics handling is outsourced, you need to make sure that the you are always activelybtracking the shipments.

When I first booked the service, it was not clear to me when my packing materials would be shipped or when my boxes will arrive at its destination.

However, the staff are always committed to answer any doubts I have. Whether it is regarding delivery of packing materials, collection time estimate and actually delivery provider.

As well as restrictions for packing. However, a lot could be improved on the website as the information that I asked could be also added under the FAQs. Potential customers will then be aware of the risks and procedures after making a booking with them.

As I have followed my packing based on their restrictions (no fragile items, chemicals, food etc), most of my stuff are in great shape. My delivery is with DPD and they made it easy to set which date you would like the items delivered and the actual timeslot they will send the shipments.

I am satisfied and would use them again. Thank you

June 18, 2026
Unprompted review
Rated 3 out of 5 stars

I wish it'd be more upfront that the…

I wish it'd be more upfront that the materials would be sent a day before the packing. I had a hard time figuring out the KitKeeper process as a first-timer. Otherwise, I appreciate that both delivery drivers were respectful and helpful.

June 12, 2026
Rated 5 out of 5 stars

Great service

Great service! I ordered the doorstep collection service from Kit Keeper for my boxes and everything went so smoothly!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Incredible communication and transparency. Quick and easy transport / delivery. Would definitely recommend

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

My collection was delayed, but reaching out to kit keeper was easier than what I had experienced with other storage companies. My email was replied in 5 minutes and later I received a call on the matter. Customer service was quick, friendly and effective.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

This is the second year we've used Kit Keeper to store our son's belongings over the summer holiday whilst he's away from uni. We live overseas and Kit Keeper has been the perfect solution.

The booking system is so easy and everything is delivered and collected efficiently and on time. I would highly recommend Kit Keeper!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth pick up and more…

Very smooth pick up and more importantly great customer service! Sara helped me with all my questions and got back to me very quickly!

June 2, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Thank you so much for your lovely review! It's great to hear that your collection went smoothly and that Sara was able to help with all your questions.

We’ll be sure to pass your kind words on to her. Thank you for choosing Kit Keeper!

Mike
CEO

Rated 4 out of 5 stars

The collection process was smooth

The collection process was smooth. They came to my entrance with a trolley so I didn’t have to worry about carrying all my boxes to the van.

May 29, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Hamza,

Thank you for your lovely review! Very pleased to hear that your collection went smoothly and that the team was helpful.

Thank you for choosing Kit Keeper, we really appreciate your support!

Mike
CEO

Rated 5 out of 5 stars

Great communication

Great communication, very professional and nice staff!

May 28, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Thank you so much for your kind review Yana!

We’re delighted to hear that the team was helpful.

Thank you again for choosing Kit Keeper, we really appreciate your support!

Mike
CEO

Rated 5 out of 5 stars

Very easy process

Very easy process, efficient service. Used them before very happy overall.

May 20, 2026
Kit Keeper logo

Reply from Kit Keeper

Hi Lilly,

Thank you for your lovely review and for choosing Kit Keeper again! We’re so pleased to hear that you found the process easy and the service efficient.

We really appreciate your continued support and hope we can help you again in the future :)

Mike
CEO

Rated 5 out of 5 stars

Picking up the boxes

The driver called before coming to pick up the boxes. The driver was also very nice.

May 14, 2026
Kit Keeper logo

Reply from Kit Keeper

Hi Anneli,

Thank you so much for your review! We’re glad to hear your collection went smoothly and that the driver kept you informed before arriving. We’ll be sure to pass on your kind feedback.

Thank you for choosing Kit Keeper!

Mike
CEO

Rated 5 out of 5 stars

International student package

Everything has been so great from communication (which has been incredible thanks to Mia Butler), and all the exact packaging supplies and the collections. Would highly recommend.

May 11, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi there,

Thank you so much for your lovely review! We’re delighted to hear that everything went smoothly with your international student package, from the communication and packaging supplies through to collection.

We’ll be sure to pass your kind words on to Mia, she’ll be thrilled to hear them!

Thanks again for choosing Kit Keeper, and hope we can help you again in the future.

Mike
CEO

Rated 5 out of 5 stars

Great customer service

Great customer service, and storage the lady on the phone was very helpful and kind when advising me, and the AI was surprisingly well informed.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

The collection was executed at a…

The collection was executed at a perfect time. The boxes were excellent, and they provided helpful packing tips. In summary, the service was extremely efficient.

January 19, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Latisha,

Thanks so much for the lovely review. Really glad to hear you enjoyed the service.

I massively appreciate you choosing Kit Keeper, hope you have a fantastic 2026!

Best wishes,

Mike
CEO

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