Kit Keeper Reviews 

294
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company, noting the smooth, timely, and reliable service provided. Customers frequently praise the staff and drivers for being exceptionally helpful, friendly, professional, and efficient during both collection and delivery stages. Many people emphasize that the entire process is quick, easy, and very straightforward, making transitions between student tenancies completely stress-free. However, some customers also noted that the delivery and collection process can occasionally feel a bit rushed or slightly confusing. A few reviewers expressed frustration, mentioning that belongings were sometimes handled without proper care or that tracking logistics required careful attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful, cheerful, and professional... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting on-time arrivals,... See more

Service

Reviewers mention positive feedback about service, highlighting a timely, efficient, and friendly delivery... See more

User experience

Reviewers highlight positive aspects of user experience, describing the service as quick, efficient, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The collection was executed at a perfect time. The boxes were excellent, and they provided helpful packing tips. In summary, the service was extremely efficient.

Company replied

Rated 5 out of 5 stars

Super smooth process from start to finish. Everything arrived back in one piece and on time. If you’re a student and don't have a car, this is the way to do it. No complaints at all.

Rated 5 out of 5 stars

Very nice timing of collection. Very good boxes. Gives advice to pack them properly. Overall very efficient.

Company replied

Rated 5 out of 5 stars

Everything has been so great from communication (which has been incredible thanks to Mia Butler), and all the exact packaging supplies and the collections. Would highly recommend.

Company replied


Company details

  1. Warehouse
  2. also in
  3. Logistics Service
  4. Self-Storage Facility
  5. Storage Facility

About Kit Keeper

Written by the company

About Kit Keeper
Kit Keeper is a by-the-box storage and shipping service built for students across the UK. We provide an all-inclusive service covering boxes, doorstep collection, secure storage, and redelivery—making moving between terms simple and stress-free.

Storage designed around student life

Kit Keeper was created for students who don’t have cars, spare storage space, or time to transport belongings across town. Instead of hiring vans or renting storage units, students simply pack their items into our boxes and book a pickup from their accommodation.

We collect your boxes from your door, store them securely, and return them exactly when and where you need them—whether that’s at the start of term, after a year abroad, or when moving to a new address.

Our flexible, by-the-box pricing means you only pay for the space you use, making Kit Keeper a practical and affordable option for short-term or long-term student storage.

We also offer student shipping across the UK, allowing you to send belongings without sourcing packaging or visiting a post office. One booking, one pickup, and everything handled end-to-end.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

294 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(294)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Amazing service! Always arrived on time for collection and delivery, and my boxes were in great condition when they were delivered. Would definitely use them again!

September 11, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Gemma,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the collection / delivery times have worked well.

I hope you have a fantastic rest of the year!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Great experience again

I have used Kitkeeper twice now and both times have been fabulous. The first time was within the same city and I’ve just used them to store and then move my boxes from Oxford to London and had a great experience again! Always helpful and accommodating and very communicative. Special shout out to David for going above and beyond! Can’t recommend enough

September 11, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Brianna,

Thank you for taking the time to leave a review, and I can't thank you enough for using our service multiple times. We love seeing repeat customers! It's great to hear you've had a good overall experience and that David in particular was helpful.

I hope you have a fantastic rest of the year, and enjoy London!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

The Best!!!

Thanks for the assistance of the most considering and efficient staffs. They almost solved all my personally requirements and problems. Everything went very fine, I am so glad I can enjoy such a wonderful experience in the end of my semester.

September 8, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Bo

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful!

I hope you have a fantastic year!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Extremely satisfied, great and professional agency

My experience with kit keepers has been nothing short than excellent.
I have stored my moving boxes with them during the summer and had them delivered from York to London.
They have been helpful and easy to reach at every stage of the process.
Their website is easy to read and well made. If you call them and they do not pick up they will call you back in under an hour. I also had some problem with the boxes and the delivery agency and they have been ready to support me and very effective in the help they offered.
I recommend this agency with all the heart.

September 7, 2023
Unprompted review
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Reply from Kit Keeper

Hi Cecilia,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful!

I hope you have a fantastic year!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Harry Rhodes dropped my boxes off and…

Harry Rhodes dropped my boxes off and was incredibly helpful, brought them all to the front door for me and called 30 minutes prior so the whole experience was no stress at all :)

August 15, 2023
Unprompted review
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Reply from Kit Keeper

Hi Sophia,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the delivery team were helpful!

I hope you have a fantastic year!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Hassle free

Hassle free, on time delivery and pick up.

August 9, 2023
Unprompted review
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Reply from Kit Keeper

Hi there,

Thanks so much for taking the time to leave a review. It's great to hear the delivery and pick up were on time.

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

My experience with Kitkeeper was…

My experience with Kitkeeper was fantastic once again. I had previously used their shipping service and this was my first time using their storage service. Everything was excellent!
Elinor was extremely helpful and was quick to answer my questions and even gave me a follow up call to ensure that everything went smoothly.
The overall communication was great and everything was done in a timely manner. I would definitely recommend this service.

July 27, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Layo,

Thank you for taking the time to leave a review. It's awesome to hear you've used both our services now and that the team were helpful!

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Delivery by Danny C.

Collection was very quick and efficient, and they were careful with the items. Danny C. is a lovely delivery man!

August 2, 2023
Unprompted review
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Reply from Kit Keeper

Hi Emma,

Thank you for booking with us and for taking the time to leave such a fantastic review. It's awesome to know that Danny did a great job!

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Nice service

I found it really convenient that my boxes were taken by the delivery service and I didn’t have to bring them to the storage room myself. The boxes were securely stored.

August 1, 2023
Unprompted review
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Reply from Kit Keeper

Hi Yelyzaveta,

Thank you so much for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience.

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Really good service for collection

Really good service for collection. Guy was nice and waited for me to be ready and made things easy. Danny cariurshi was the collection man and he was very helpful!

July 28, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Emma,

Thank you for for taking the time to leave such a fantastic review. It's great to know the collection team were helpful.

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

I'm a repeat customer!

This is the second time I use KitKeeper. The collection & delivery were smooth last time. The convenience is great for when leases are not overlapping / having to vacate uni halls over summer. I recommend!
Be prepared to be flexible on timing of collection / receipt days.

July 26, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Rosario,

Thank you for booking again with us and for taking the time to leave such a fantastic review. It's great to know the collections and deliveries went well.

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

an amazing company for students

this is an absolutely amazing company, was ideal for me as there was a 2 week break between my two tenancies and with kit keeper, i didn’t need to worry about my stuff at all. had a few tech issues when booking but everything was dealt with swiftly by david. elinor even managed to change delivery address the night before they were due to be redelivered! my delivery driver danny was absolutely amazing and really topped off the easy experience.

July 25, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hey Ellie,

Thank you for taking the time to leave such a fantastic review, I'm thrilled to hear your feedback about our company! I'm sorry about the tech issues, we're working hard to improve the booking flow so it should be smoother next time, but it's great to know everyone in the team were helpful.

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 4 out of 5 stars

Amazing

So easy and everyone is very kind and helpful. Slightly late with collection but wasn’t an issue.

July 20, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Kate,

Thank you for taking the time to leave a review. It's great to hear you’ve had a good overall experience and that the team was friendly. I'm sorry to hear about your late collection, we're constantly trying to improve our processes and the technology the drivers operate with to give more precise ETA's, but sometimes there are things out of our control. We'll do our best to make sure the redelivery happens on time.

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Good stuff

Very helpful over the phone, I had different drivers for pickup and delivery so please make sure they get their moolah

July 10, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Dean,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the customer service team and drivers were helpful!

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 5 out of 5 stars
Kit Keeper logo

Reply from Kit Keeper

Hi Lydie,

Thank you for taking the time to leave a review. It's brilliant to hear the collection went well and that you’ve had a good overall experience.

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 4 out of 5 stars

Excellent service - but lacking transparency regarding delivery slots

The movers were very friendly, and I was in contact with Elinor throughout the process who answered all my questions and was polite and understanding. I will happily reuse Kit Keeper next year and recommend it to any student needing to move.

The only issue I had was regarding delivery, as I paid extra to have it delivered in the afternoon which wasn't made clear at first. I needed an afternoon delivery, and paid £25 for it. But if that's when it was originally booked by Kitkeeper I basically paid for a timeslot which was already given to me and have no idea if I paid to have it changed from morning to afternoon or if it was already planned for the afternoon and paid extra for nothing. In the future, Kit Keeper should inform me of when my delivery is planned (for the afternoon or morning) after booking it to know if I need to pay extra for my desired slot or if the provided slot already suits me.

Overall, polite and friendly staff, affordable prices, but a lack of transparency and information regarding delivery slots.

July 6, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Kylian,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that Elinor and the movers were helpful.

I very much appreciate the feedback regarding pricing and delivery. We try to be as transparent as possible but are reworking the site and communications to improve this.

I hope you have a fantastic Summer!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Big thank you to Oksana and David

The whole process was really easy and stress-free. I received quick replies from Oksana and David who were both so kind, answering any questions and helping me with the pickup and delivery of my boxes. I would definitely recommend :)

July 3, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Maria,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that Oksana and David were helpful!

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Stress and hassle free booking and pick…

Stress and hassle free booking and pick up service, they were very helpful throughout the entire process.

June 30, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Keanuana,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were very helpful!

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Great student storage service

I live in halls of residence at uni. Reception had all sorts of issues with collection (lots of people moving out and such) and I felt super anxious moving out my stuff. I'm an international student and I packed a lot of things. The FAQs on their website is really good, it answered most of my questions.

I kept in touch with David from Kit Keeper through email. After I placed an order they helped me with the process and answered all my questions. I was quite surprised at how quickly they replied to my emails. When the driver got to reception, it only took a few minutes and all the boxes were collected.

Overall, very friendly and helpful and I would pick them again for student storage.

Edit (26/07/23): I just received my boxes back. It was really easy and straightforward. Elinor called to make sure everything was okay with delivery. I'm really glad I picked Kit Keeper and highly recommend them.

June 22, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Adam,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that David was particularly helpful.

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

Thumbs up for the service!

My driver was Tony. He came on time and was very kind. Great service!

June 20, 2023
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi there,

Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that Tony was helpful.

I hope you have a fantastic Summer.

Best wishes,

Mike
CEO

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