klarmobil.de Reviews 

Complete and blatant discrimination.
I’ve been trying to get a mobile phone contract since I’ve moved to Germany, and klarmobil has been my first choice due to its good reviews. Joke’s on me, apparently, because they utterly discriminate against any non-nationals.
After doing the video identification via video, I received a mail stating that Klarmobil has rejected my request for a contract. Based on.. what exactly? Of course they don’t state the reason. I sent them an email asking if it was a mistake or if they entered data was incorrect by any means. The response: “Die Prüfung des oben genannten Auftrages auf einen Mobilfunkvertrag ergab, dass die internen Geschäftskriterien unseres Hauses nicht erfüllt sind.”
My second mistake was trying to sign up for a contract with Dr.Sim, which, I afterwards found out, is also a subsidiary of Klarmobil. Again the rejection became even before(!) they finished processing my request.
Absolutely shameful for a European company of this scale, operating in what is supposed to be an EU-integrated space. I regret even considering you for a contract.

I have a great experience with Klarmobil, highly recommended.

Horrible service
Contract number: FM.17923521
5G speed is low and they do not cancel your contract even you are leaving Germany. I sent proof that I am leaving Germany but they do not care. Why German customer service is so bad all the time?

very good price-quality ratio
very good signal also outside Germany
unfortunately there is no customer service in English

Nice and friendly staff
Thank you.

The internet works fine and app is fine to use.

Customer service is really really bad. The first woman was nice but could not help whatsoever, sent me to a different number who sent me to another number, they transferred me and made me wait for 10 minutes then the next person said "I can't help you, you need to call the previous number" and simply hung up on me. I ended up calling the first number again, had to wait for 30 minutes and then some guy was straight up rude and shouting at me. I was confused that anyone like that can work in customer service. How are non of them able to help me and just send me somewhere else?! I was shocked. The last person shouted at me that it was fixed, but now I still received the invoice that I shouldn't have received so he just lied to me.

All in all a really bad experience that cost me 1.5 hours and NO result.

I feel sorry for anyone working in your customer service.

it's super bad regarding canceling contract :
they won't take a cancelation fee and expect me to pay for 2 years as the contract states ,
it's ripping off people, and the good reviews are fake as the price of service is also a lot higher then other providers

Best mobile provider ever, I highly recommend it!
+ you can have everything grouped in the mobile app 📲 ( onvoices, track data usage, calls, sms, roaming ... )

+ great customer service who speaks english too 🇬🇧

+ you can get a 100€ 💰 discount if you switch to klarmobil and keep your phone number (contact me if you need a the bonus link)

+ Bonus💰: you can get a 5€ discount if you call the customer service by phone ( you will then immediately receive it in the app, yes I mean immediately 😀)

It was great. The issue was resolved quickly and satisfactorily.

Purchased klarmobil just to find out that no SMS was working. After calling them, they told me that there is a SMS block on every new account. So no SMS or potential roaming available for the first 6 weeks. Why should we pay them without getting a service? Nothing was in the product information before the sale. So I canceled within 24 hours.

I ordered a phone with a number from these people, a week goes by and I did not receive my sim card while I already freed my number from my previous service provider. So, I started calling them and they claim to be sending me the sim card (If I don't get the sim in 30 days, I lose the 100Euros cashback).
Talking 4-6 Times with them. Claiming to send the card for a second address that I provided but the card did not reach me on both addresses.
I asked them about a e-Sim and after 3-4 calls they made it happen.
Yesterday they billed me 50 extra Euros.
This whole process took to the time of writing this comment 3 weeks

UPDAT: again Klarmobil leaves a reply claiming they want to find a solution but when you call them they just say that it is now with the lawyers, nothing we can do. 🙈. So.. I already wrote a review explaining how Klarmobil said I agreed to Abos over the phone and charged me money. I never agreed, the only thing I agreed to was that the send me a message with more information so I can see what they are talking about. I told them early in the conversation that I did not understand them. And the woman I spoke to when I called after having discovered that on top of the monthly fee they were taking more money, confirmed that I had said that I do jot understand but that I agreed in the end. I do not think it is moral to continue pushing something if the person doesn't understand, but they did and apparently, because I didn't reply, not to an email they sent, as I requested but a message on their website where I had to log in.. I apparently agreed to this new thing. I still have no idea what it was. I wrote a review here. Klarmobil replied saying, oh something when wrong here-like I understand they always do if they get a bad review. Please call us and we will help you. So I called, but no, they did not help me. They said I was late with payments - I said I paid my monthly contract, no problem, with no delay. She said that it is not in our hands now but with the lawyer. They are scampers pretending to want to help and show service. It is criminal what they are doing!
About a year before this I discovered that they were taking a bit of money every day, so I had monthly fees of 50 plus euros. I asked them what that was. They just blamed it on my, having been on dodgy website or something where I would have accidently accepted something. They said they could block it. But how was this possible in the first place?!
Do not use Klarmobil!

The worst experience ever:
1. The Hotline robot requires your phone entry to fast. I can hardly get through, even knowing the phone number by heart.
2. There is no real personnel in the hotline, only a robot. Even during the working hour
3. The website doesn't have the relevant for the customer information
4. Their email customer support always answers from "no response" email. So you can't really build a proper dialog with anyone there.

UPD: Even after a bad review, in their standard response they are sending me to the same contact page I was complaining about. They do not even try to understand and fix your case.

Customer Service at klarmobil.de is a joke. They don't know what is.
However, they do know how to charge you more than what the contract says.
And if you try to terminate the contract, they offer you a few GB to stay and make it very difficult taking your telephone number over to your new provider.
Those who go to klarmobil.de in spite of the reviews have only themselves to blame.

I've been trying to call them forever without success, they ask you to provide the phone number verbally in the answering machine but it cuts me off in the middle of saying the number and hangs up. There is no other way of moving forward. The chatbot is not smart and they don't provide real person service for chat... I am still within my cancellation period. I will cancel the contract.

Good mobile provider, but the service is not speaking English. In 21st century.

Horrible customer service. I understand my limited German is an inconvenience to people, but the horrible way 4 different reps made me feel while trying to close my contract was unprecedented. Hanging up on multi-occasions because things got too difficult or yelling at me that they can’t speak English. I’m trying to speak your language, the least you could do is try to work with me. The need to also call up on the phone to cancel a contract is archaic and needs updating.