klarmobil.de Reviews 

Easy to use. Everything that I need is already there. Not that many complicated advertisement.

Worst experience with customer service. Giving wrong prices and charging costs which are not mentioned anywhere. When talking to customer support, very unfriendly and not helpful at all. They just told me, we can not help you. Can show screenshots what I ordered and what I got charged.

Now after I put the review here somebody wants to help. Really it’s the worst service ever experienced

I have had multiple terrible experiences with Klarmobil. The company has no transparent system for tracking ongoing support requests or contract status I would not recommend Klarmobil to anyone due to their poor customer service and lack of support.

Reply:

Hallo,

Ich bitte um Ihr Verständnis, dass ich nur Englisch spreche. Sie können hier auf Englisch antworten.

Mit freundlichen Grüßen
Unbeaufsichtigt

Übersetzt mit Deepl

Update 07/02/2023
In response to the suggestion provided by Klarmobil below, that's exactly what I did prior to post this rating. I have called up the customer services twice and wrote either via the portal as well as write directly an email to Info email(suggested by the customer services), all I got either via phone or in writing is that, unfortunately, there is nothing they can do.

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I am an existing client with Klarmobil with a 2-year contract, which I sent out the termination request via their Kündigung Funktion online a few months after. However, I found out after 2 years that the termination was only "Vorgemerkt", so I paid the monthly feed in full for 2 months (without any discounts as in our previous 24 months). The explanation given by Klarmobil is that I didn't actively call them to explain and confirm my wish to really terminate my contract. It is a joke for a big company to set barriers / trick its customer like this.

I also signed up for a new contract with Crash, which I only found out later that it is also Klarmobil. During signing up the contract online, I opted to overtake my current number. In addition to that, I wrote an email to customer service to double check if it is possible to overtake the number, otherwise, I will not sign up for new contract. Customer service confirmed that it is possible, as long as the new contract is allocated to Telekom, instead of Vodafon. And guess what, I got allocated to Vodafon "by mistake" and right now, "nothing can be done, as it is over 14 days of me signing the contract".

There is no complain management nor wish to solve problem from this company. And I will need to pay for the price despite the fact that they didn't do their job properly. Such a disappoinment.

I was a customer klarmobil- Telekom for 2years till 14.01.23 under Mobilkom Debitel in Badcannstat Stuttgart. ( Shop Leiter Andreas Bläesner) . When the contract ended, I went there for the same contract and on purpose, he gave me a Vodafone contract directly with Mobilkom. I refused instantly because my number is Telekom and Vodafone doesn’t work for me. After a lot of stress, and a hard war even ending me with the police because he threatened he will not give me second access to klarmobil by making my number free. I can port my number to any Telefon Network but not again KLARMOBIL. The last option he can also give me is to take his Telekom for monthly 39€ /10gb. Why should I when klarmobil is offering Telekom 15€/ 15gb? He seems to be a real bitter Shop leader….and 100% loosing a lot of customers. Now I have it with my lawyer because he has frozen my number and doesn’t want to give to be back….. Currently, I have applied again for a new contract with a different number whiles I go through all processes to get my number back to change because I have this number for 5 years. If you are a customer inbetween Klarmobil and Mobilkom Debitel, be very careful because there seems to be some kind of Enviness and Rivalry. MOBILKOM DEBITEL WANTS TO SELL THEIR EXPENSIVE OFFERS so do not make a mistake like I did.

I will Recommend people to choose klarmobil and apply to them directly and not through a second seller. They offer good services and the prices and offers are also good.

Do not go to a Mobilkom Debitel shop like I went in Bad cannstat ( Andreas Bläsner) as a shop leader. He is a liar, manipulates people into binding contracts, and later uses threats and force if you decide to terminate contracts with him. He even said if I have left as a customer, he will also make me loose my number. Is that ok as a shop leader to a customer? NO

5 ⭐️⭐️⭐️⭐️⭐️ again to KLARMOBIL👍🏻

Joana Beier

I think 1 star is too much for this company. I don't believe that it can be in 21 century. They can't solve problem for 2 months!

Monthly renewed, thus monthly terminatable contract. Reasonable prices and the connection is good 👍

Customer service/happiness? They do everything to not help you and solve your problem. All just asked was to use my old number…

This company is obsessed with German language you won’t get help in English. I got replies to my emails in English that they do not offer customer service in English. Then I guess you do not want my money, fair enough.

As of now I try to cancel my contract ( within 14 days rule ) , it has been 2 days I already sent 2 mails in German and yet still nothing…

Update:
I got the confirmation of cancellation.

Simple process and data was value for money

The customer care representative was gracious enough to work me through the process with a lot of patience.

Good services without any interruptions.

My transaction was done quickly,but it will be better for us not fluent in Deutsch if there is an option to speak in English.

The Klarmobile agent on the Telephone was Very, Helpful, Informative, and Friendly.

Klarmobil promised to send money back when taking my previous phone number, but never gave it me. They even one asked me to send sms, which costed a lot, and still nothing happened besides seeing extra costs for this sms.
Since then, I also see other other extra bills for sms and calls that I have no idea why I'm paying, as I have a flat rate.
Horrible customer service never explained and just hang up the phone, I'd not join them if I knew how they are.

* Edit: I used the form, I called the center. Just rude and miscommunicating staff, mostly just hang up in your face.

Although I could not speak German very well, staff of customer service was very friendly and supportive with some English and slow German. And the response and progress were also great. Great customer service.