Knightsbridge Commercial Reviews 

Not very quick with responses. I missed out on my dream business because of a lack of transparency and communication. I was willing to out bid other offers as well.

Great service .Karen Clarke dealt with the transaction with professionalism and always followed up to ensure the deal went through without a hitch . highly recommend .

I went with KBS after receiving several letters from them as they sounded good, unfortunately too good to be true, and I’d recommend you avoid this company.

Several calls with prospective buyers were set up, but none had been pre-qualified against KBS’ valuation of my business, which led to a lot of wasted time with a lot of tyre kickers looking for something for nothing. These conversations were also awkward as KBS asked me not to discuss the amount they valued my business at and to leave this discussion to them, but this was the main thing prospects wanted to know.

After I asked them not to set up any further calls with me without pre-qualifying the prospect against their valuation, things dried up, and after over 7 months and there been a lack of updates and no other prospective calls, I gave notice on them and wouldn’t recommend their service to anyone.

**UPDATE 02/01/2026**

In response to CN's reply, your team members were MB & JM.

I'm sure if you speak to your 2 colleagues, CN, you'll be able to figure it out.

Knightsbridge Commercial have been an absolute pleasure to deal with from the very outset!
The moment the first contact was made, I was extremely impressed with their professionalism, attention to detail and swift response to every enquiry.
I have dealt with many of their wonderful team so far, and particular praise must go to Chris, Ella and Beckie.
Cannot thank you all enough!

Kate was very professional & thorough producing an excellent sales package. Hopefully the team can tie things up for me

We have been working with Kate and have been impressed by the quality of the work. We look forward to a positive outcome in due course.

All OK so far, with more yet to investigate.

Very professional and responsive. Clear communication, quick documentation, and overall a smooth experience. Really appreciated the support

I have been dealing with Donald and Daniel and both have been great. Very understanding and answering all the crazy questions and being patient with me no pressure. Very good communication so far and looking forward to working with Knightsbridge

Good experience so far, thank you to Amber for producing the marketing materials so promptly

Positive experience so far working with Knightsbridge! The team have all been excellent to work with so far; very responsive to my emails and sticking to deadlines/timelines in the marketing stage. I look forward to continuing to work with them to hopefully a succesful sale.

PLEASE BE AWARE - this company have tried to buy my silence and I have refused. I was offered £2000 plus VAT to remove this review which I declined. That's how bad this lot are. Even discounting the fee I paid by 2k, my review would still be as it is.

How many other people have they paid to remove bad reviews???

Since my review below was published, they failed spectacularly in trying to resolve matters.

I have offered a meeting at a time of their choosing between myself and the regional commercial director on no fewer than 4 occasions since writing this review. Each one declined. Why does the man who valued the business and promised he would always be there when needed, never be available to speak with me? It's simple, he lies to get the listing. I asked for this meeting when I was under contract with them and again since this review was written, each time waffle and refusal.

Apart from being offered money to remove this review, the following has happened.

I spoke with the operations director on the phone, he promised to get back to me by a specific date and failed. He would then get back to me apologising and setting another date, only for that to fail again. He then went on holiday until 6th Jan and promised to come back to me that week (W/C 6th Jan). He did, but had no answers and now wanted until the 16th of January to have a conclusion. (by this point, I had already rejected their verbal 2K offer). The 16th came and went and the on the 6th of Feb he said he would call on Monday 9th Feb for a full outcome and decision as he put it.
At last, he stuck to a date, I got the call on Monday the 9th Feb. Nothing has changed, offer of 2k and still refusing a meeting with the commercial director.
I received a email of this offer the day after and asked a simple question, still waiting on a reply.

Obviously I can back all of this up with emails etc.

Below is the review I done in December 2025. Since then, you should be aware we have had even more failings from this company.

If I could award a minus, I would

Promised the earth (we have buyers waiting for your specific business and I was in a meeting this morning with a client wanting exactly this. Also, I can think of 6/7 people that would want your business right now and thats before I go through the database)

They want a big listing fee, promise monthly updates (never happened) promised to be on the end of the phone if needed (never happened).

The gentleman who I done the deal with (Regional Commercial Director) advised that he was always only ever a call or email away. Around 7 months or so into the agreement I wanted to speak with him, as I was unhappy at the lack of interest and that his promises were not being achieved. What he said I would get for the business was severely downgraded (less than half of what was promised). I asked my contact to arrange a teams meeting between the 3 of us, nothing. I kept asking for the remaining time I was with them, nothing.

This company won't sell your business, but they will take a huge fee of 20K plus VAT for listing it.

Once bitten twice shy, never again

UPDATE - Knightsbridge rejected my first review on the basis I named a person who was instrumental in me deciding to go with them. I have since changed that to his job description.

Also, you will now see that they want me to call them. I got an email from them on 2/12/25 after the initial review asking me to call the Operations Director. I did, he was on another call but the message to call me back was being given to him straight after his call. I said, so I should hear back in around 15 minutes and the person on the phone said, I would think so. More than 24hrs later, nothing, no call back. A familiar experience for me.

So the Operations DIRECTOR and REGIONAL COMMERCIAL DIRECTOR seem unable to pick up the phone.

The fee to list my business was 20K, split into 2 payments. Does this look like a 20K service to you?

Update 27/03/26
as of 27/03/26, my email to the operations director on 10th Feb 2026 remains unanswered and it looks like it is being ignored by them. The email was an offer of a meeting between myself operations director and DP (Regional Commercial director) at a time of their choosing. Until this meeting takes place, I can't accept the £2000 plus VAT that they have offered me to remove this review. Why are they running away? Why don't they want to meet with me to discuss this? Answer - They lied all the way through this and they have no answers.

Update 18/05/26
As of 18/05/26 they have still not come back to me

I will keep this review updated

Excellent service in preparing our business documents and putting our business to market.

Can highly recommend working with Knightsbridge! Harriet has been excellent to work with so far. She has been very responsive to my emails and has been great at sending me businesses for review. I look forward to continuing to work with her to close on a deal!

Great and fast communication and clear support

I like that they respond fast and Elle Scot was good in following up

Spammers.
And before they say "why not unsubscribe" it's physically impossible to unsubscribe from something NEVER subscribed to in the first place.
Actions by their marketing team are in contravention of UK and EU laws.
Have reported their repeated spamming of my PERSONAL email address to ICO, the various spam listing companies and their mail providers.

Harriet has been very helpful and professional from the start. Thank you

Great meeting with Chris Darroux at Knightsbridge. For an SME like ours it would be a perfect fit and a well tailored service. Chris did an excellent job presenting Knightsbridge, explaining process, pros and cons, the market, and answering questions.

The company has a good portfolio and has been good at following up with businesses that could be of interest to us. They are also proactive and helpful in setting up meetings. The valuations they tell their clients that they can achieve for their businesses are completely unrealistic, which significantly slows down, or outright destroys the possibility of sales happening.