Knights Professional Services Reviews 922

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. Many highlight the excellent service provided, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, making them feel well-informed and supported throughout their processes. However, some people were dissatisfied with the company's handling of complaints, mentioning a lack of response and unprofessional correspondence. A few other people also felt that the service was poor, citing issues with managing estates, inadequate account recording, and concerns regarding the management of investments and client funds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the thoroughness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers found the communication clear, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

922 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Laurence Julie and Marina

Laurence Julie and Marina were excellent when buying my house. They were very thorough, efficient and nothing was too much. Thankyou once again and I will be using them in the future

Gov

September 23, 2025
Unprompted review
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Reply from Knights Professional Services

We will be pleased to help you again whenever you need us Gov. Thank you for such a lovely review.

Laurence Warnell, Julie Ashby and Marina Beilby. Ascot office.

Rated 5 out of 5 stars

Effective

Effective, efficient and excellent communication. I couldn't recommend this legal firm enough.

September 1, 2025
Unprompted review
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Reply from Knights Professional Services

We are pleased to receive such a great review Becky, thank you so much.

Knights

Rated 5 out of 5 stars

We highly recommend Charlotte at Knights..

We highly recommend Charlotte at Knights. She was highly professional, excellent with communication and was extremely thorough in what was a complex house sale and very difficult to navigate. Our situation was so unique, she also helped us to get us in contact with other collegues who have been invaluable to our case. Charlotte was an amazing support and we cannot thank her enough for the time and energy she has given us.

May 23, 2025
Unprompted review
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Reply from Knights Professional Services

We are delighted to read a complimentary review of your experience. It really means a lot to read such genuine comments on the service we offer. We would be pleased to receive your recommendation and help you again. Thank you.

Charlotte Ridgway, Oxford office.

Rated 5 out of 5 stars

Professional service of the highest quality - delivered by people who clearly take pride in their work & services provided to their clients

The level of professional service given to me by both Hannah and Louise (especially Louise) was of the highest standard possible (and i am from a professional services background).
Even third parties acting on my behalf associated with the transaction commented on their efficiency and speed of response.
I could not say enough about how impressive they were in what was a long drawn out process (through no fault of theirs).
I would be only too delighted to refer anyone to Knights - top class service delivered in a most professional yet also extremely personable and friendly fashion.
Thank you so much

August 31, 2025
Unprompted review
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Reply from Knights Professional Services

Damien, thank you for such a complimentary review our service. We really do take pride in our work and it is great to see that it is recognised and appreciated. A pleasure to help you, and we would be delighted to receive a recommendation from you.

Hannah Page and Louise Nunns, Brighton office.

Rated 1 out of 5 stars

My now wife used Knights in Sheffield…

My now wife used Knights in Sheffield for our pre nup. The initial quotation was for between £900 to £1400, well to our astonishment we ended being charged £4800 an increase of 533% over the lowest quote we were given. At no point was my wife told that she had exceeded the £1400. The whole process was more like going through a divorce. The final part of their invoice came the week we got married which caused a major rift between us both. I had a couple of questions regarding the invoice but the solicitor wouldn’t answer me as I wasn’t her client , this despite the fact my now wife had given the solicitor her permission to speak to me as her agent. Our questions still remain unanswered despite having paid Knights invoice in full. I would strongly advise against using Knights to provide a pre-nup service unless you are well prepared to accept what feels like extortion

Many thanks for your response , however whilst you state that you have responded to my wife, my wife has responded to yourself requesting that you answer the two questions that I had raised. Yet neither my wife or myself as her agent has received a response to the questions raised.

September 11, 2025
Unprompted review
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Reply from Knights Professional Services

Unfortunately, we are not able to respond to your comments as you are not our client. We have communicated directly with our client on this matter.

Knights Professional Services Limited.

Rated 5 out of 5 stars

Assent of property

Manpreet Saggu from the Solihull office aided me with my ;ate parent's house. Initially it was to sell it as executors of the wills, but as time passed, and circumstances changed, I decided to move in. This prompted a change to Manny aiding me the Assent instead.
It's not been the easiest journey and his steady patience has stood testimony to how good I believe he is at his job. I believe he carried out due diligence at all times, and the transfer was eventually a smooth one.

September 9, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Sarah. Navigating matters such as these are often sensitive due to sad circumstances. We are pleased to be able to offer our help and support during a difficult time for you and your family and make sure everything is taken care of as it should be for you.

Manny Saggu, Solihull office.

Rated 5 out of 5 stars

Very professional and overall excellent…

Very professional and overall excellent experience purchasing a house with Jamie Noel and the rest of the team. Thoroughly recommended.

August 29, 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Rob, a pleasure to help and really pleased to read your review. We would be delighted to help again and receive your recommendation.

Jamie Noel, Oxford office.

Rated 5 out of 5 stars

we chose to go to knight to complete a…

we chose to go to knight to complete a flat purchase after a horrific experience with our previous solicitor everyone has been very helpful, kind and gave a service to meet our exacting needs and i appreciate that we were not easy clients they did however go above and beyond to meet our needs

September 5, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your review, it is lovely to read your comments on a positive experience.

Debbie Commons, Lincoln office and Julia Suarez, Exeter office.

Rated 5 out of 5 stars

Professional and helpful

We had a great experience using Knights for the sale and purchase of property, we were kept up to date with all parts of the process. They responded to any questions etc very promptly, if not the same day then the next.
Absolutely seamless and stress free experience, particularly as we didn't have an estate agent support in any way with each process. We wouldn't hesitate in recommending them Kimberly Gardner was our solicitor

August 30, 2025
Unprompted review
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Reply from Knights Professional Services

We appreciate your time to leave a lovely review and are pleased to read such compliments. Thank you Mrs Barber.

Kimberly Gardner, Nottingham office.

Rated 5 out of 5 stars

Joanne Robinson is an absolute star

Joanne Robinson helped us through a lengthy and very stressful year of trying to sell our home and buy another and I was so grateful to have her support and knowledge. She flagged an extremely concerning financial situation on a new build we were in the process of purchasing, that the other side's solicitors had tried to hide and evade asking questions on and helped us when we did finally find the right place to get the process done so quickly saving us a lot of money in other areas of the process. She always had our best interests at heart, was always happy to explain things we didn't understand and was endlessly patient and upbeat. We are now in a wonderful home and so happy to be here. I couldn't recommend her more.

August 28, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Rose. Your experience highlights how important it is to instruct a qualified and experienced solicitor when buying and selling property. We are pleased you are happy and settling into your home now, it was a pleasure to help you.

Joanne Robinson, Beaconsfield office.

Rated 5 out of 5 stars

Waheeda Alli assisted me in purchasing…

Waheeda Alli assisted me in purchasing my new build property. She was friendly and helpful with any questions I had and responded quickly to emails. The whole process went very smoothly. Many thanks Waheeda .

August 29, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for leaving a review, it is very much appreciated and we are glad you felt the process went smoothly. Best wishes in your lovely new home.

Waheeda Alli, Leicester office.

Rated 5 out of 5 stars

Excellent service!

Knights professional were brilliant from start to finish.
The process was super quick when purchasing my property and the staff were all extremely friendly.
Thank you.

September 2, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Roisin for your feedback, We are pleased you found our service to be excellent.

Charlotte Goodson, Portsmouth office.

Rated 5 out of 5 stars

Moving House

During a long drawn out saga lasting some 18 months, Charlotte and her team always without exception proved to be professionally competent, approachable and empathetic to any problems/queries.
A delight to deal with this firm.

August 28, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Brian for taking the time to leave a complimentary review of our service. We do hope not that you are settling in nicely and enjoying your lovely new home.

Charlotte Goodson, Portsmouth office.

Rated 5 out of 5 stars

Excellent all round!

Professional and very helfpul when I had questions, it's been a pleasure working with the team.

August 1, 2025
Unprompted review
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Reply from Knights Professional Services

The pleasure was all ours Mr Nita. Thank you for your kind review.

Charlotte Goodson, Portsmouth office.

Rated 5 out of 5 stars

No issues great solicitors

We used knights for our purchase of a new build, they were easy to contact and there was always someone available to talk to. They kept us up to date once they had up dates. I had no issues with them ant all. Highly recommend. Thank you Sophie

August 15, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Sophie. Great to read you found communication and access to us easy, as it should be! Regular updates are crucial in providing a premium service. We hope you are enjoying your new home.

Knights Residential Property Team.

Rated 5 out of 5 stars

Sarah Murphy has been most helpful and…

Sarah Murphy has been most helpful and professional since we first met her concerning sale of our parents home. Always responds to our queries and we would highly recommend her.

August 22, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Sharon. It was a pleasure to help and we would be delighted to receive a recommendation from you.

Sarah Murphy, Colchester office.

Rated 5 out of 5 stars

Outstanding communication & service

We originally appointed Angela Arnold at Rix & Kay [who were subsequently taken over by Knights] to assist with the sale of our house. The whole process was seamless and stress-free. Angela and her Team; particularly the Paralegal Charles Hincks, offered an exemplary service. They were communicative, personable, answered every call immediately and were professional and efficient throughout the process. We would highly recommend.

August 26, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Angela for such lovely words and taking the time to write a review.

Angela Arnold, Brighton office.

Rated 5 out of 5 stars

Jamie Noel did a fantastic job on our…

Jamie Noel did a fantastic job on our property purchase, we are delighted.

August 22, 2025
Unprompted review
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Reply from Knights Professional Services

Thanks for leaving a positive review Jon, it is very much appreciated.

Jamie Noel, Oxford office.

Rated 5 out of 5 stars

I’ve had Laurence and his long standing…

I’ve had Laurence and his long standing team(Julie and Marina) helping me selling and buying properties over decades. They are personal and always helpful and thoughtful. This month they just helped me complete another sale. I highly recommend them. CS

August 22, 2025
Unprompted review
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Reply from Knights Professional Services

Great to read this review, thank you and we appreciate your kind words. It is important to us to offer a consistent service level to ensure our clients feel valued and want to come back to us time after time.

Laurence Warnell, Ascot office.

Rated 1 out of 5 stars

They came recommended re a prenup

They came recommended to us for a prenup. My wife's solicitor drew up the document and did all the leg work. I got advice that felt like it was a divorce settlement, not a prenup. They won't give a ballpark figure for work, although this was straightforward stuff and my bill came out £1500 dearer than my wife's ! It's a PLC so I suppose that's all you need to know. A solicitors office is something you should be able to trust and feel confident with. This feels like a money making machine first and foremost. I couldn't recommend them to anyone I know.
*Note my concerns were not addressed, a senior partner wrote to me and said basically all the solicitor had done was within their t & c's. No intention of reducing the invoice, hence my review to warn others of the situation I found myself in*

July 1, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your feedback. We are sorry to hear that you felt disappointed with your experience.

We note that your concerns were addressed and the matter was reviewed by a supervising partner, who responded appropriately to your queries.

We take all feedback seriously and remain committed to providing a premium service to our clients.

Knights.

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