Knights Professional Services Reviews 922

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. Many highlight the excellent service provided, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, making them feel well-informed and supported throughout their processes. However, some people were dissatisfied with the company's handling of complaints, mentioning a lack of response and unprofessional correspondence. A few other people also felt that the service was poor, citing issues with managing estates, inadequate account recording, and concerns regarding the management of investments and client funds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the thoroughness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers found the communication clear, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

922 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Conveyancing sale and purchase

We have recently completed a new build purchase and we were advised by Kirsten Wickham at Knights, on recommendation from the developer Wyatt Homes. We have been entirely satisfied with Kirsten's support and advice, which included navigating one or two challenges in our buying chain. Communication was excellent throughout.

October 20, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Graham for your kind feedback. It was a pleasure to help you with buying your new home and we hope you are settling in nicely.

Kirsten Wickham, New Homes Portsmouth office.

Rated 5 out of 5 stars

Outsander support

The service provided by Jodie and her team (at the Portsmouth branch) was outstanding. They could not have been more helpful in making our house purchase as easy as possible. They get top marks - 10/10!

October 17, 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Philip for your review. Great to read your comments on our service. We hope you are settling in nicely to your lovely new property. It was a pleasure to help you.

Jodie Coy, New Homes, Portsmouth office

Rated 1 out of 5 stars

They lost a relative’s will but won’t help us

My wife’s stepmother was Knights’ client. She had a will drawn up in 2020 and stored it at the solicitor’s “strong room”. She died but Knights have lost the will. For probate we need a letter from Knights acknowledging they lost the will but they just ignore our requests. They won’t answer this because I’m not a paying customer, sadly their customer is dead but they’ve left a big mess for us! Just common decency should apply, they have created the problem, help us fix it.

October 14, 2025
Unprompted review
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Reply from Knights Professional Services

Hi Mr Gordon, sorry to hear about this. Please could you get in touch with enquiries@knightsplc.com and we will look into this for you? Thank you.

Rated 5 out of 5 stars

A huge thank you to Charlotte Goodson…

A huge thank you to Charlotte Goodson and Lucy McKenna from Knights for their amazing support throughout the whole process! 🤍
They made everything smooth and stress-free, guiding us with professionalism and care from start to finish. Communication with them was excellent, always clear, friendly, and prompt.
We’re so grateful for all their help and would highly recommend them to anyone looking for reliable and efficient solicitors!

Alex & Tomasz Lentkiewicz

September 26, 2025
Unprompted review
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Reply from Knights Professional Services

We really appreciate your kind words. Thank you Alex and Tomasz, it was great to work with you both and we hope you settle in well to your beautiful new home. We would be delighted to receive a recommendation from you.

Charlotte Goodson, Lucy McKenna. New Homes, Portsmouth office.

Rated 5 out of 5 stars

Responsive and Professional Legal Support

We are really grateful to have Julia Suarez of its Exeter office as our solicitor helping us through to complete our first time property purchase in the UK. Her professional knowledge in the real estate industry combining with Knights’ supporting team are making the whole transaction moving forward very smoothly, and meeting our target completion date in a timely manner. We would not hesitate to recommend both Julia and Knights to anyone who is looking for legal services in buying or selling property in the UK.

May 16, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Joseph for you kind comments. We are delighted to read of your experience with Knights and would be pleased to receive a recommendation from you.

Julia Suarez, Exeter office.

Rated 5 out of 5 stars

Sale of flat

We recently sold a flat and were guided by Joanne Robinson. She made the whole process easy, was very friendly, professionally and diligent. The communication with her was very good, she kept us constantly informed and was extremely quick to respond to any queries. I can highly recommend her.

September 19, 2025
Unprompted review
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Reply from Knights Professional Services

What lovely feedback, thank you Mrs Wallace. It was a pleasure to help and your recommendation would be most appreciated.

Joanne Robinson, Beaconsfield office.

Rated 5 out of 5 stars

Professional & Diligent Residential ConveyancingTeam

When we sold a property several years ago, our buyer used Angela Arnold at Rix & Kay in Brighton. We were very impressed with her professional can-do approach and when we had another property in the same building to sell, we appointed Angela and her team to act for us. It proved to be a wise decision as there have been a number of hurdles along the way. That included Rix & Kay being merged into Knights. Angela brought Charles Hincks in to her team to manage the process and liaise with the buyer’s legal team. Charles has been diligent and responsive and capably brought the sale to a successful conclusion today. We have no hesitation in recommending Angela’s team, and in particular Charles. We will certainly engage her team again.

October 8, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your thoughtful review and for placing your trust in us once again. Your recognition of our professionalism and dedication means a great deal to the whole team here at Knights. We truly appreciate your recommendation and look forward to working with you again in the future.

Angela Arnold and Charles Hincks. Brighton office.

Rated 5 out of 5 stars

Our experience of buying a house as pensioners

We were very pleased with the professional service we received from Jordan . He made it easy for us to purchase a another property without undue stress We would certainly recommend Knights.

September 25, 2025
Unprompted review
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Reply from Knights Professional Services

That is great to hear you found the process of buying your home 5*. We really appreciate your time to leave such lovely feedback.

Jordan Oakes. Worcester office.

Rated 5 out of 5 stars

Simply the best

I have used Thursfield and latterly Knights to sell 2 properties and purchase 2 properties over the last 5 years. I would use them every time, as they are approachable, friendly and professional in all their contacts. Helen Martin-Bell has guided me through the last purchase and sale of a property and has provided an exceptional service. She has been so patient when I did not understand and kind in her approach. I could not have asked for a more empathetic solicitor. Thanks to all the staff. I will definitely be in touch when I next need conveyancing services.

September 24, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful feedback and for your continued trust over the years. We’re delighted to hear that your experiences with our team have been so positive. We take great pride in providing clear, patient, and empathetic support, so your kind words mean a great deal to all of us at Knights. We truly appreciate your loyalty and look forward to assisting you again with any future property transactions.

Helen Martin-Bell. Nottingham office.

Rated 5 out of 5 stars

Brilliant service from start to finish from Sharon Jordan and Philippa Jacks at Knights plc, Nottingham

Brilliant service from start to finish. House sale and purchase can be immensely stressful - for a host of reasons. To have a calm, diligent, responsible legal team “batting for you”, as we had with Sharon Jordan and Philippa Jacks as our lead contacts, ably supported by Georgia Driver was hugely beneficial.
We felt at all times that they really cared as demonstrated by their regular contact, both by telephone and email. We were never left in any doubt that their finger was firmly on the pulse.
We use Knights plc Nottingham for other legal aspects and can absolutely confirm that as a company their professionalism is without peer, and attention to detail exemplary. A really great legal firm to deal with. Well done, all!

October 3, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful review and kind words. We’re so pleased to hear that you felt supported throughout your sale and purchase — we know how stressful the process can be, so it means a great deal to know our calm and consistent approach made a difference. We truly appreciate your trust in us and in Knights for your wider legal needs. It’s been a real pleasure working with you, and we wish you every happiness in your new home.

Sharon Jordan, Philippa Jacks and Georgia Driver. Nottingham office.

Rated 5 out of 5 stars

Bramcote House Purchase

Our property purchase was a long and drawn-out process, but Louise Senior guided us through every stage with patience, empathy, and professionalism. Her advice and support were truly invaluable — we would not have been able to complete the deal without her. Louise went above and beyond to ensure everything stayed on track, and we’re incredibly grateful for her dedication and expertise. Highly recommended

September 29, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your kind words and thoughtful review. We’re delighted to read that you valued patience, empathy, and professionalism to help guide you through a challenging purchase process. We take great pride in supporting our clients every step of the way, and your feedback means a great deal to all of us at Knights. We truly appreciate your recommendation and wish you every happiness in your new home.

Louise Senior, Nottingham office.

Rated 5 out of 5 stars

It is probably the most difficult…conveyancing challenge

It is probably the most difficult residential conveyancing multiple transactions that completed at the same time, with 5 sales/purchases in a chain which have taken 6 months to completion, which is a miracle in itself, but also no one before Knights had managed to succeed - big thanks to Nick Poynton a very skilled conveyancer worked alongside Partner Gary Bunce - a brilliant result all in all ! Toast to success today. Ellen Hall

October 3, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much, Ellen, for taking the time to share such a wonderful review. We’re delighted we were able to bring your complex chain of transactions to a successful completion. It’s fantastic to know our hard work, skill, and perseverance made the difference after such a challenging process. We truly appreciate your kind words and hope you enjoy this well-deserved moment of celebration — a great result indeed!

Gary Bunce and Nick Poynton. Beaconsfield office.

Rated 5 out of 5 stars

Used Minal Shah from Nights to purchase…

Used Minal Shah from Nights to purchase my property, she has been very helpful throughout the process, frequent progress updates, always contactable, would definitely use her services again.

October 2, 2025
Unprompted review
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Reply from Knights Professional Services

What a lovely review. Thank you for your kind comments. It was a pleasure to help you and we look forward to doing so again when you need us.

Minal Shah. Leicester office.

Rated 5 out of 5 stars

Exceptional and diligent

I cannot recommend Ian Peach, Samantha Kidd and the team at Knight's enough. I have had the privilege of having their support on 2 occasions in the last 18 months. Exceptional doesn't convey enough their support, diligence and hard work.
They kept me informed, provided clear communication on progress, actions required or general progress points.
I really felt they were fighting my corner hard and trying to get things done as best as possible for me. A very personal approach with the high standards of work.
I will be looking to work with these great people again should the need arise.
Thank you Ian and Samantha

September 19, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Neil. We really appreciate your time taken to leave such compliments. We are always here to help if you need us. Best wishes.

Ian Peach and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

I highly recommend Rosemary Alderson at…

I highly recommend Rosemary Alderson at the Stockton branch. She has helped me a couple of times over family matters. She explains things clearly and is very knowledgeable. Rosemary’s communication and efficiency are exceptional. She keeps you up to date with everything you need to know and chases things up when necessary. Bills can be quite costly but Rosemary will keep you up to date with charges and what to expect in terms of the costs. Thanks again

October 1, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your review. We appreciate the feedback and great to read you find our communication and efficiency are exceptional. Best Wishes.

Rosemary Alderson, Family team. Teesside office.

Rated 5 out of 5 stars

Exceptional service!

Our experience of Knights in Stockton has been exceptional. Especially Rosemary Alderson who handled our case with care and sensitivity whilst providing the very best legal advice.

October 1, 2025
Unprompted review
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Reply from Knights Professional Services

We are pleased to read your review Rebecca. Thank you, and it was a pleasure to be able to help you.

Rosemary Alderson, Family team, Teesside office.

Rated 1 out of 5 stars

Really disappointed with this company

Really disappointed with this company. They have recently took over another company and that company made some errors in my elderly parents conveyancing, both the sale and purchase of their new home. At the time they wanted a piece of land removed from the title deeds and seperated from the sale. Some years later when looking through my parents documents I find that it has been done incorrectly. The first person I spoke to at knights indicated that the issue was indeed incorrect and that they would possibly be able to rectify the issue if I paid the disbursements, which I was happy with that would be the right thing to do.

A week or so later and me having to chase (as they probably thought the issue would go away) they have basically said that they dont want to sort it out and sent my parents to a link to sort it out themselves.

Lovely practice Knights, nothing in it for them so no compassion, no responsibility no apology.

Disgraceful service from a lawyer.

***Avoid at all cost*** use another

October 1, 2025
Unprompted review
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Reply from Knights Professional Services

Hi Julie. Sorry to hear you are unhappy. If you do need our support to remedy this with HM Land Registry, rather than doing it directly, then please get in touch. We're happy to help. Please ask for our Operations Manager in Residential Property.

Knights

Rated 5 out of 5 stars

Sammie, Saskia and Jamie- Knight’s Oxford

A friend of ours recommended Knight’s for our house purchase, and we can’t have asked for better solicitors.

Sammie, Saskia and Jamie from Knight’s Oxford are absolutely top notch. Unfortunately, our sellers had terrible solicitors, and Knight’s helped us navigate what would have been an extremely stressful house move. We had regular updates and seamless transitions between solicitors when Sammie went on maternity leave.

The whole experience has really taught us that you get what you pay for and NEVER to go cheap.

Thanks a million!

September 30, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Lizzie for such a complimentary review. We are delighted to read your review and to have been able to help guide you through the purchase process.

Jamie Noel, Saskia Gokani and Sammie Clegg. Oxford office.

Rated 5 out of 5 stars

Exceptional professional service

Truly professional and attentive service from Gethin Lloyd, assisted by Jack Wilcox. They were responsive, knowledgeable, helpful and practical throughout our property purchase. This made everything a breeze from our side!

We could not recommend them more highly and would certainly use them again.

Dave and Adelle Cooney

April 22, 2025
Unprompted review
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Reply from Knights Professional Services

Hi Dave and Adelle,
We really appreciate your kind words and are delighted you would recommend us. Thank you and we hope to be able to help again in the future.

Gethin Lloyd, Jack Wilcox. Chester office.

Rated 5 out of 5 stars

Great service

From start to finish Ian Peach and Samantha Kidd were exceptional
I would strongly recommend that people use these solicitors.
I wouldn't hesitate to use them again in the future
No question seemed to small or trivial to them

September 25, 2025
Unprompted review
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Reply from Knights Professional Services

Joy, it was our pleasure to help you and thank you for taking the time to leave a review for us. Your kind comments are very much appreciated.

Ian Peach, Samantha Kidd. Portsmouth office.

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