Knights Professional Services Reviews 922

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. Many highlight the excellent service provided, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, making them feel well-informed and supported throughout their processes. However, some people were dissatisfied with the company's handling of complaints, mentioning a lack of response and unprofessional correspondence. A few other people also felt that the service was poor, citing issues with managing estates, inadequate account recording, and concerns regarding the management of investments and client funds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the thoroughness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers found the communication clear, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

922 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I highly recommend Knights solicitors

I highly recommend Knights solicitors. Ian Peach and his team couldn't have helped me more with my conveyancing. 1st class service in every respect. I wouldn't hesitate to use them again. Thank you Knights!

November 4, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Russell. We are delighted to read your review of our service. We look forward to helping you again in the future.

Ian Peach, Portsmouth office.

Rated 5 out of 5 stars

10/10, cannot recommend Joanne enough!

Fantastic service, could not have completed our flat purchase without Joanne!

Earlier this year, we completed on our flat with Joanne Robinson as our conveyancer.
To say that the transaction was riddled with issues would be an understatement- disagreements concerning indemnities that were required, building works, a problematic seller, this purchase had it all.
Joanne was there for us at every step of the way. She was helpful, forthcoming, up front with information, and above all, honest. We felt that we could trust her with the biggest purchase of our lives, and we had confidence in her ability to make sure we were covered on all bases.
This confidence was not only tested before the purchase but even after- where we had to contact the seller several months later.
Joanne helped us with this and enabled us to reach the outcome that was previously agreed upon, all without charging us extra for the added hours she had to work on it.
We love our flat, and we do not think any of this would’ve been possible without Joanne!

November 4, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Tom for your amazing review. We are so happy to hear how pleased you are and everything came smoothly in in the end. We are delighted you love your new flat and truly appreciate you taking the time to share your experience.

Joanne Robinson, Beaconsfield office.

Rated 5 out of 5 stars

London Property Purchase

Jamie Noel was excellent, he and the Knights team put in a great shift to get my property purchase completed. Will definitely use them again if required.

November 3, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Jonah, a pleasure to help on your purchase.

Jamie Noel, Oxford office.

Rated 5 out of 5 stars

Really helpful

Really helpful, great communication and regular updates throughout the entire process. Would recommend

November 3, 2025
Unprompted review
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Reply from Knights Professional Services

Hi Angie, great to hear you would recommend the team.

Knights.

Rated 5 out of 5 stars

We used Knights for our coveyancing

We used Knights for our coveyancing. Nam Verma and Amanda Paardekooper were very impressive. Responsive, proactive and always willing to clarify any issues.

October 30, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Robert. Your kind words are very much appreciated and we are delighted to read review.

Amanda Paardekooper and Nam Verma, Portsmouth office.

Rated 5 out of 5 stars

28 day completion at auction

We found a house to purchase at auction and needed prompt legal advice prior to auction. Knights responded immediately. They then completed within 28 days. Always courteous, professional and responsive.

October 29, 2025
Unprompted review
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Reply from Knights Professional Services

We are delighted to read your feedback. Thank you Justin.

Kerianne Walker, Weybridge office.

Rated 4 out of 5 stars

Good team around me

We started the process of probate and conveyancing with Rix & Kay, which then got transferred to Knights. The people I have dealt with throughout have been professional, knowledgable and easy to communicate with. They kept me in the loop, especially when the buyers went quiet on the house sale, but it did eventually complete. We had a few issues around probate being granted (due to an error at the probate office, not with Rix & Kay), and the lack of communication over the transfer to Knights, but I would definitely recommend this team to others.

October 24, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to leave your review. We appreciate the feedback and highlights of the professional service we offer.

Knights

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Minal at Knights to complete the purchase of my new property and was extremely impressed with the level of service provided. From start to finish, the process was handled with amazing professionalism, efficiency, and incredible attention to detail.

Communication was always clear and timely, and I felt well-informed and supported throughout every stage of the transaction. Thanks to Minal’s expertise and diligence, the completion went smoothly and on schedule.

I would highly recommend Knights to anyone seeking a reliable and professional solicitor for their property needs.

Also, a mention to Ayesha and Sue who also suppoeted me through the process.

Warm regards,

John Morton

October 27, 2025
Unprompted review
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Reply from Knights Professional Services

Thanks John, what a lovely review. It was a pleasure to help you.

Mina Shah, Leicester office.

Rated 5 out of 5 stars

Highly recommended

I was aware at the outset that Knights were more expensive than many other companies offering conveyancing services, but I now feel it was definitely worth the extra outlay. Andrew Piggin handled my sale and purchase and throughout the process he could not have been more helpful, efficient and - crucially - available. Everything went through smoothly and I felt in safe hands at all times. I have no hesitation in highly recommending him.

October 23, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to review the service we offer. We are proud of our commitment to providing a premium service to all our clients. We would be delighted to receive a recommendation from you.

Andrew Piggin, Worcester office.

Rated 5 out of 5 stars

Excellence, Diligence, Knowledge And Communication

In brief? Superb, highly competent, responsive, authoritative service throughout my property sale process. A great company with strong communicators and wonderful professionalism.

My two Nottingham HMOs were tough and complex to move. However, in the course of a long sales campaign, every challenge that arose was overcome, and the person who met each one with calm, articulate expertise was Georgia Driver.

Georgia proved herself invaluable, dedicated and exceptionally professional time and time again. Her conscientiousness and attentiveness to detail are utterly remarkable and I cannot speak highly enough of her and the team around her, Philippa and Sharon, in particular. Georgia's consistency and determination is 1000%, and she will go way beyond to get the job done.

I was always kept extremely well-informed, and - for example - when we moved from a regular agent sale to auction for one of the properties, a great deal had to be handled with enormous efficiency to meet the date (including an anxious seller's steep learning curve). Everything went ahead fine.

These are the people I want in my corner next time round.

October 17, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much, Tim, for your wonderful feedback and taking the time to share your experience. We are delighted to hear that you are pleased with ethe high level of support and service throughout. We look forward to working with you again in the future.

Georgia Driver, Sharon Jordan and Philippa Jacks. Nottingham office.

Rated 5 out of 5 stars

We have no hesitation in recommending…

We have no hesitation in recommending Ian Peach and Samantha Kidd of Knights Solicitors, Portsmouth. They were diligent, professional, and always available whenever we had queries or complex paperwork to sort out. Their attention to detail and willingness to go the extra mile made the entire process much smoother.

October 24, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you very much Maureen. We really appreciate your feedback and are pleased to read you would recommend us.

Ian Peach, Samantha Kidd. Portsmouth office.

Rated 4 out of 5 stars

Great service

Great service, my solicitor was so helpful, understanding and kind. Very personal in his approach to my circumstances relating to my home sale
Would certainly use their services again.

October 27, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Geoff. A pleasure to help you and your feedback is very kind.

Manpreet Saggu, Solihull office.

Rated 1 out of 5 stars

Be aware of very high fees

Read the small print very carefully. Just had a very bad experience with their fee structure. They charge in 0.06 minute increments, as an example I sent a text to a solicitor and got charged £39:00 + VAT for the privilidge. Several emails back and forth you will be charged for every single one of them. Complaints procedure a waste of time as it's all in the terms you send them. Ruthless company.

October 24, 2025
Unprompted review
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Reply from Knights Professional Services

Knights charge in accordance with our fee structure agreed by clients in our engagement letter prior to commencing work. An established and fair pricing practice, it is legal industry standard to work in six minute increments so as to only bill for the time spent on a matter. As we have corresponded directly to your concerns, we are somewhat surprised to see a one star review when the terms were known and agreed to prior. Should you wish to discuss further, please contact us directly.

Knights.

Rated 5 out of 5 stars

Overall a fantastic experience with…

Overall a fantastic experience with Knights.
Extremely efficient. Very well kept up to date with everything going on. Very attentive.
Nothing was ever too much to ask very and always a very fast response.

October 24, 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Kara. We really do appreciate your time to leave a review. It was a pleasure to help and glad your experience was so positive.

Manpreet Saggu, Solihull office.

Rated 5 out of 5 stars

Safe hands with in-depth knowledge and very effective comms! From our initial conversation with…

From our initial conversation with Louise Jones we knew we were going to be in safe-hands with an experienced team well versed in complex transactions involving listed properties. It must be said that our lead Conveyancer, Jordan Oakes, was superb throughout. A very effective communicator keeping us fully up-dated at all times. Thank you!

February 26, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you William. We are delighted to hear you felt in safe hands with our team We really are proud of our service and we agree, communication is key.

Jordan Oakes and Louise Jones, Worcester office.

Rated 5 out of 5 stars

Great service every time

Having used Knights both for selling our old property and buying our new one this year, we have nothing but the highest regard for Rachel and Dagmara, who were always calm, friendly and responsive to every situation that arose. Would recommend them to anyone who wants the best advice and most professional of services.

October 23, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mr Low. We both would like to say thank you for your kind words and we enjoyed sharing your home moving journey. We look forward to being of help again in the future.

Rachael Burrow and Dagmara Blachut, York office.

Rated 5 out of 5 stars

The services of Knights are superb

The services of Knights are superb. They are highly professional with their job. I can confidently recommend them to my friends and families

October 22, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Chloe. We are really pleased to continue our long relationship with you on this matter having acted previously. Your kind comments are appreciated very much.

Rachael Burrow and Dagmara Blachut, York office.

Rated 5 out of 5 stars

Purchasing my property was seemless !

Well, I have just completed the purchase of my property with Knights Professional services acting on my behalf. What could have been an incredibly stressful time, I could not praise them highly enough and I am still surprised at how smoothly the process went. Everything was explained carefully and all my questions were answered. I will have no hesitation recommending their services to family and friends. I would like to mention Fiona Tapp AND Gethin Lloyd in particular. The phone call I received at 14.07pm on the 29th September to say the deal was done & I owned my property could not have been sweeter. So thanks to you both for your professional service.

September 29, 2025
Unprompted review
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Reply from Knights Professional Services

Your kind words are very much appreciated Laura. We are delighted to receive your feedback and would be pleased to help you again. Best wishes in your lovely new home.

Fiona Tapp and Gethin Lloyd, Chester office

Rated 5 out of 5 stars

BIG THANK YOU

I would like to say a big thank you in particular to Manny and Heather. Selling a property is very stressful, I had no idea. But both Manny and Heather helped me every step of the way. When I couldn't understand what was needed, literally talking me through various questions to updating me each step of the way. I know there are firms that may charge less, but I will never regret choosing to use Knights. I felt like my case mattered, and I always had an email or telephone reply the same day if not in a mater of an hour or two. And I would like to add extra big thank you when toward the end of the process the other side was being difficult and unreasonable. Manny and Heather allowed me to express my anxiety and were very reassuring. And the icing on the cake was that they somehow managed to complete on the day that I needed them to! I would recommend Knights to anyone, in particular Manny and Heather. They will look after you, as they did me. Kindest regards, Sandra Bonasso

September 30, 2025
Unprompted review
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Reply from Knights Professional Services

What a lovely review and we are so pleased to have been there to help when you needed us most Sandra. Thank you for your feedback and we would be delighted if you were to recommend us.

Manny Saggu and Heather Povey, Solihull office.

Rated 5 out of 5 stars

Thorough, efficient, professional - and human

It's so rare to discover a professional service that gets it right in all aspects.
My sister and I engaged Emma Walker-D'Cruze to help us with a challenging house sale while she was working for Rix & Kay, which was acquired shortly afterwards by Knights.
She is not only a thorough and efficient professional, but also exceedingly personable and courteous.
Emma helped us through a challenging period in a calm, professional - yet human and sensitive - way.
We were especially grateful to her for invariably reacting promptly to developments and keeping us informed - something notably absent in the experience of friends and family.
Total fees came in only slightly over the estimate (as she had warned us they might), but it was worth it for the piece of mind her assured - and reassuring - manner gave us.
I will not hesitate to engage Emma - and Knights - in the future.

October 20, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your thoughtful and generous feedback. It is lovely to hear of your experience and we appreciate your time to share your comments. We look froward to assisting you again in the future.

Emma Walker-D'Cruze, Brighton office.

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