Knights Professional Services Reviews 922

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. Many highlight the excellent service provided, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, making them feel well-informed and supported throughout their processes. However, some people were dissatisfied with the company's handling of complaints, mentioning a lack of response and unprofessional correspondence. A few other people also felt that the service was poor, citing issues with managing estates, inadequate account recording, and concerns regarding the management of investments and client funds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the thoroughness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers found the communication clear, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

922 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knights Professional Services20

Knights were very efficient and professional with regards to obtaining grant of probate after the death of my wife, followed by the sale of the house and the purchase of a retirement flat. My sincere thanks to Max Wright, Sally Peake and their teams.

March 21, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

We are very happy things have gone smoothly and thank you for your comments regarding Max, Sally and the team.

Rated 5 out of 5 stars

Excellent service

Rachael and her team are professional and responsive. I am very impressed by their service and I highly recommend Knights!

March 20, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your review, your comments have been passed to Rachael which are much appreciated.

Rated 5 out of 5 stars

We strongly recommend Knights PLC

We strongly recommend Knights PLC. Kirsten ensured our interests were fully protected and kept us clearly informed throughout what could otherwise have been a difficult process. We really appreciate her accessibility, professionalism, and kindness, and we would not hesitate to seek her services again (if needed).

Special thanks to her assistant, Reemin Uddin, who was also helpful.

March 16, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for such a good review regarding Kirsten and Reemin, it is much appreciated.

Rated 5 out of 5 stars

Excellent service

Laurence Warnell and all of his colleagues provided an excellent service. They were always very responsive and efficient. We would recommend them.

March 6, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for taking the time to leave such a nice review, it is much appreciated.

Rated 4 out of 5 stars

A very positive experience

Had a very positive experience using Knights in Worcester when selling our house. Helpful, easily available and professional.

November 3, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your feedback on our residential property team. We are pleased to hear you found the team helpful, contactable and professional.

Knights

Rated 5 out of 5 stars

Our sale was quite complicated .

Our sale was quite complicated as the bungalow had belonged to my late brother and my late sister in law and before the sale proceeds could be issued to the appropriate Will recipients, a deduction was needed to ensure expenses on our side were reimbursed. Sarah and her associates acted professionally and flexibly to ensure that post sale we did not have any further adjustments to recover.

September 4, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for taking the time to share your experience. We really appreciate your kind words.
We understand that the circumstances surrounding your sale were sensitive and more complex than usual, and we’re pleased to hear that we were able to guide you through everything with professionalism and flexibility. Ensuring that all deductions and reimbursements were handled correctly—so that no further adjustments were needed after completion—is incredibly important, and we’re glad you felt supported throughout the process.
Your feedback means a great deal to us, and we’re grateful for the trust you placed in the team during such an important transaction. If you ever need assistance again in the future, we’re always here to help.

Sarah Murphy, Colchester office.

Rated 5 out of 5 stars

Property Conveyancing

Sharon, Georgia and Philippa, not for the first time have provided an excellent service through the process of the sale of my property. Their communication is on point, keeping me updated on progress, reminding me about things that I need to do, never losing sight of the importance of the transaction for me the client. Very few property transactions are entirely hassle-free, but I always felt that the process of the transaction was in good hands.

March 9, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your wonderful feedback. We’re delighted to hear the team were able to provide you with such consistent and attentive support throughout your property sale.
Clear communication and keeping our clients informed at every stage are incredibly important to us, so it’s great to know you felt well‑supported and reassured during the process. Even when transactions have their inevitable challenges, our goal is always to make the experience as smooth and stress‑free as possible.
We truly appreciate you taking the time to share your experience, and we’re pleased that you felt your sale was in safe hands. If you ever need assistance in the future, we’re always here to help.

Sharon Jordan, Georgia Driver and Philippa Jacks. Nottingham ofice.

Rated 5 out of 5 stars

We were delighted with the service…

We were delighted with the service which we received from Amanda Paardekooper and her team. Using the Specialist Conveyancing service gave excellent results. The procedure was a fairly simple one, ie adding a name to our house Deeds. So pleased that Amanda gave us all the advice we needed, ensuring that we talked to the right people. Advice was given in a friendly, helpful manner and nothing was too much trouble throughout the whole experience. Needless to say, there was a delay in receiving the final documents, but we had been warned about this in advance! It was a real privilege to work with this team, and we heartily recommend the Specialist Conveyancing Service. Many thanks.

March 3, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for taking the time to share your experience.
Adding a name to the house deeds may be a straightforward process, but it’s wonderful to know that our guidance and clear communication helped everything feel smooth and well‑managed from start to finish. We’re especially pleased that you felt well‑informed about expected timescales.

Amanda Paardekooper, Portsmouth office.

Rated 5 out of 5 stars

Highly recommend

Thanks to Jamie Noel and Saskia Gokani for their help with the purchase of our first home.

#oneteam

February 13, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Buying your first property is such an exciting milestone, and we’re so pleased we could make the process smooth and positive for you.
Congratulations on your new home, and thank you for being part of our #oneteam experience!
If you need anything in the future, we’re always here to help.

Jamie Noel and Saskia Gokani, Oxford office.

Rated 5 out of 5 stars

Outstanding Service from Angela Arnold and the Knights Team

Having used Knights for conveyancing on more than one occasion, I can say without hesitation that the service provided by Angela Arnold and her team has been exceptional every time.

Buying and selling property can often be stressful, but Angela brings a level of professionalism, organisation and reassurance that makes the entire process feel calm and well-managed. Communication is always clear and prompt, and you genuinely feel that everything is being handled carefully and proactively behind the scenes.

What really stands out is the sense that you are in completely safe hands. Angela consistently goes above and beyond to ensure every detail is taken care of, explaining things clearly, anticipating potential issues, and resolving matters efficiently. It’s rare to find professionals who combine such technical expertise with genuine reliability and trustworthiness.

Because of this, we have chosen to return to Knights again, and would do so without hesitation in the future. If you are looking for conveyancing solicitors who are professional, dependable and truly excellent at what they do, I would highly recommend Angela Arnold and the team at Knights.

January 2, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly delighted to hear that our team have consistently provided you with an exceptional conveyancing experience.
Buying or selling a property can indeed be stressful, and it’s wonderful to know that our professionalism, organisation, and calm, reassuring approach have helped make each transaction feel smooth and well‑managed. Clear communication and proactive support are at the heart of what we aim to deliver, so your feedback means a great deal.
Thank you again for your continued trust and for your strong recommendation. We look forward to supporting you in any future property matters.

Angela Arnold, Brighton office.

Rated 5 out of 5 stars

Gethin Lloyd was very efficient and…

Gethin Lloyd was very efficient and calm, and communicated exceptionally well. Together, both solicitors on both sides were very focused and efficient. Thanks, Gethin, I would recommend you to any of my clients. Guy Simmons Fine & Country Oxfordshire.

March 3, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your kind feedback. It’s great to know that both sides worked together with the same focus and professionalism to achieve a smooth outcome.
We truly appreciate your recommendation, Guy, and we’re pleased that your experience reflects the high standard of service we aim to deliver.
Thank you again for taking the time to share your comments.

Gethin Lloyd, Chester office.

Rated 5 out of 5 stars

Emma and her team- an outstanding service.

Emma and her team were fantastic. They were responsive, efficient and it was really outstanding customer service. Throughout the process of buying and selling I was kept updated and knew what was going on. They aren't the cheapest but in my view you get what you pay for and they provided a quality service.

March 2, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for sharing such positive feedback. We’re delighted to hear that we provided responsive, efficient support and delivered outstanding customer service throughout your sale and purchase.
It’s great to know you felt well‑informed at every stage and confident in the process—clear communication is something we take pride in. We also appreciate your comment about value; we’re pleased the quality of service met your expectations and helped make the experience smooth and well‑managed.
Thank you again for taking the time to leave this review. We’re glad we could support you and wish you all the best in your new home.

Emma Walker-D'Cruze, Brighton office.

Rated 5 out of 5 stars

Extremely pleased with the service…

Extremely pleased with the service provided by Hannah Page and Louise Nunns. Our mum's sale took just 7 weeks and 1 day from the day the offer was made to completion! Both were extremely helpful in supporting us through the extra hoops of having to invoke mum's LPA for the first time; as well as guiding us through the whole sale being dealt with digitally - also a first for us. A huge thank you to both of you.

February 27, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your wonderful feedback Alison.
We are thrilled to know how much you appreciated our support—especially in guiding you through using the LPA for the first time and navigating a fully digital sale process. It’s great to know we helped make everything as straightforward and stress‑free as possible.
Thank you again for taking the time to share your experience, and we wish you and your family all the very best.

Hannah Page and Louise Nunns, Brighton office.

Rated 5 out of 5 stars

Great service

Great service , good communication and attention to detail . Kept me informed throughout the whole process.
This is the second time I have used Knights and a special thank you to Louise and Katrena, always contactable when needed.

February 26, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much Mike for your lovely feedback. We’re delighted to hear that you received great service, clear communication, and consistent updates throughout your transaction.
We truly appreciate you returning to use Knights for a second time—it means a great deal to us.

Katrina Allen and Louise Nunns, Leeds office.

Rated 5 out of 5 stars

An exceptional, faultless and brilliant team effort!

I've dealt with a lot of solicitors and conveyancers in my years, and they've all been terrible. But my most recent experience with Knights was exceptional. They represented us for my jointly owned flat sale, in a long and uncooperative chain. The whole team navigated us safely through a relentless barrage of unreasonable challenges, delays, enquiries, and all the nonsense of property selling and buying. We felt protected and fully supported all the way by a brilliant team, all at a decent cost. They were thorough, diligent, and available at reasonable times, very responsive, and entirely knowledgeable— not only about conveyancing, but with my freehold management and how to answer enquiries legally and responsibly, and other unusual challenges we had. I'm planning another move this year and will definitely be instructing Knights again.

February 27, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for sharing such an outstanding review. We’re absolutely delighted to hear that your experience with Knights was exceptional — especially given your previous challenges with other firms.
Selling a jointly owned property within a long and uncooperative chain can be incredibly demanding, so it’s wonderful to know that our team was able to guide you through every stage with diligence, responsiveness, and a strong depth of knowledge. Your feedback about the support you received — from handling difficult enquiries to navigating freehold management matters — truly means a great deal to us.
We’re thrilled that you felt protected and fully supported throughout what can often be a stressful process, and we’re equally pleased that you found our service to be thorough, approachable, and offered at a fair cost.
We look forward to supporting you when the time comes on your next move.

Hannah Page, Emma Walker-D'Cruze, Louise Nunns and Saira Ali. Brighton office.

Rated 5 out of 5 stars

Super Service from Knights

Sarah Murphy at Knights acted for me on the purchase of my first property for a company, I set up. Very professional, proactive and responsive. The service delivered was superb and I am very much grateful for her assistance. I highly recommend Sarah and Knights in general, after I turned to them again on a separate matter. Again the service was excellent.

February 27, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your wonderful feedback Samuel. We’re delighted to hear we provided such professional, proactive, and responsive support during the purchase of your first property through your company. It’s fantastic to know that you found the service superb and that our assistance made the process smooth for you.
We truly appreciate your recommendation and your confidence in returning to Knights for a separate matter. It’s great to hear that the experience was excellent once again.
Thank you for taking the time to share your review — your comments mean a great deal to us.

Sarah Murphy - Colchester office.

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Laurence and Marina in Ascot.
Very helpful, polite and efficient. We had a challenging process and they were excellent throughout.

February 26, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your kind feedback Peter. We’re delighted to provide an excellent service and communication throughout your transaction.
A challenging process can be stressful, so it’s wonderful to know we supported you with such helpfulness, politeness, and efficiency from start to finish.
Thank you again for taking the time to share your experience.

Laurence Warnell and Marina Beilby. Ascot office.

Rated 5 out of 5 stars

Highly recommended service

We have been working with Jamie Noel and Susie Preston for many years on various properties. They are highly competent, professional, clear, efficient and polite. Highly recommend their services.

February 24, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your kind feedback. We’re delighted to hear we provided excellent service and communication throughout your transaction.

Thank you again for taking the time to share your experience.

Jamie Noel and Susie Preston, Oxford office.

Rated 5 out of 5 stars

Exceptional Service

Charlotte and Courtney provided a service that was "above and beyond", stepping into support us when our previous lawyer lets us down. Not only getting up to speed at an impressive pace but also ensuring that the transaction was completed on time. Nothing short of a miracle, we can't thank them enough.

February 20, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your exceptional feedback Andrew. We’re delighted to be able to step in and support you so effectively after your previous lawyer let you down.
Our ability to get up to speed quickly and still ensure your transaction completed on time is something we are incredibly proud to manage.
Your kind words mean a great deal to us. Thank you again for taking the time to share your experience.

Charlotte Ridgway and Courteney Hobson. Oxford office.

Rated 5 out of 5 stars

Rachel Byles was extremely thorough and…

Rachel Byles was extremely thorough and detailed whilst helping me on a recent property purchase. Her communications were quick and straightforward. Overall, an extremely positive experience.

February 23, 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your lovely feedback. Clear and timely communication is something we pride ourselves on, and it’s great to know this made your experience a positive one.
If you need any further assistance in the future, we’re always here to help.

Rachel Byles, Stoke office.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look