Knights Professional Services Reviews 922

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. Many highlight the excellent service provided, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, making them feel well-informed and supported throughout their processes. However, some people were dissatisfied with the company's handling of complaints, mentioning a lack of response and unprofessional correspondence. A few other people also felt that the service was poor, citing issues with managing estates, inadequate account recording, and concerns regarding the management of investments and client funds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the thoroughness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers found the communication clear, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

922 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very Efficient and Professional

We had a very professional service from Louise and Hannah. Everything went smooth sailing and will be happy to do business with Knights Professional Services again in our next projects.

January 9, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Gilbert. Great to hear your experience was so positive. Thank you for your kind review.

Hannah Page and Louise Nunns. Brighton office.

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Knights who I found to be very communicative keeping me informed every step along the way. They were happy to talk me through parts of the process that I wanted to better understand and I had confidence in everything they were doing on my behalf.
I would definitely use the team again.

January 7, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you very much for taking the time to leave such complimentary feedback. Really delighted to hear of your experience and confidence in our premium service. We would be happy to help again, anytime!

Sarah-Louise Green. Chelmsford office.

Rated 5 out of 5 stars

Delivered thoroughly on time in full

I challenged Rachel (Byles) to close this purchase within 4 weeks on the run to Xmas. Not only did she and Knights achieve this they did a thoroughly professional job and were demanding on my behalf to offer the necessary protection
Great job
Thanks
Mike Fraine

December 17, 2025
Unprompted review
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Reply from Knights Professional Services

Challenge accepted Mike! Thanks o much for your feedback, it is very much appreciated. A pleasure to help and happy to do so again when you need us.

Rachel Byles, Stoke office.

Rated 5 out of 5 stars

I can only give a very positive review…

I can only give a very positive review for Knights Solicitors. Unfortunately l don't live in the UK, but without having to fly over, Knights handled everything very professionally and were an unbelievable help for me living so far away. Very friendly, helpful and very professional, they were a great help to me in my difficult time...... a million thanks to all at Knights, especially to Jordan Oakes and Zoe Parry!
Graham Hillier.

January 6, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Graham for your kind feedback. Great to read of such a positive experience of the service we offer.

Jordan Oakes (Residential Property), and Zoe Perry (Private Client) Worcester office.

Rated 5 out of 5 stars

knights bought our solicitor, service improved.

Nam at knights took over our conveyancing after knights bought the solicitors we chose mid-way through our process. He continued the process seamlessly and of anything accelerated it with his excellent communication. Couldn't have been happier with him towards the end of the process, very available on the phone and responsive to emails.

December 15, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Alex. Absolute pleasure to help and your kind feedback is very much appreciated.

Nam Verma, Portsmouth office.

Rated 5 out of 5 stars

Rachael Billam and her team

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they work. They regularly update you on costs incurred and progress of the sale and always respond to emails and phone calls quickly and politely. We definitely would recommend them to anyone who requires their services.

December 31, 2025
Unprompted review
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Reply from Knights Professional Services

Jackie, thank you. Over the past two years it has been a pleasure to help navigate the sales and we are delighted to continue such a productive and efficient service for you. We would be delighted to receive a recommendation from you and continue to help you on future matters.

Rachael Billam, Sheffield office.

Rated 1 out of 5 stars

Professional Standards Fell Short When It Mattered

I instructed Knights for two significant family matters over 2022-2023, paying over £60,000 in legal fees. Originally they estimated about £20k. While the legal work was competent, the way they handled billing and debt collection was deeply disappointing.
After informing them in June 2023 that I could no longer afford to continue due to financial hardship, I later disputed a final invoice. Despite four separate requests over several months for an itemised breakdown - standard professional courtesy - Knights refused to provide one until I was forced into court proceedings.
The itemised bill was eventually provided within court papers. This meant litigation was necessary simply to obtain information I was entitled to as a client.
Following judgment, I received no written notification and proactively contacted both Knights and the Court trying to establish payment details. Despite this, High Court Enforcement was instructed, adding £414 to a £968 dispute.
For a firm that had already been paid £60,000+, pursuing aggressive debt collection against a client who had clearly communicated vulnerability and was actively trying to pay felt unnecessarily punitive.
I expected better from a firm of Knights' standing. If you're considering instructing them, get fixed quotes in writing and monitor costs closely - mine tripled from the original estimate.

December 16, 2025
Unprompted review
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Reply from Knights Professional Services

We note you have very recently made a complaint regarding these concerns, which you will be aware we have already acknowledged and will be investigating in line with our complaints policy, a copy of which you have already been provided with. We cannot comment further on ongoing matters.

Knights.

Rated 5 out of 5 stars

Shona and her team have been very good…

Shona and her team have been very good and helpful from the start.....
Quick response to emails and keeping us updated

December 24, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Paul. We believe communication is key to delivering our Premium service. Thanks for your feedback. Best wishes in your new home.

Shona Archer, New Homes, Portsmouth office.

Rated 5 out of 5 stars

When it's important, you want Knights!

Rachael, Dagmara and the rest of the team at Knights handled our recent purchase of a house in York with professionalism, kindness and amazing attention to detail. Throughout the entire process, all of our questions were answered and we were kept updated despite a significant time difference. We won't hesitate to use them again and you shouldn't think twice! Thanks again everyone!

December 3, 2025
Unprompted review
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Reply from Knights Professional Services

Great to read your feedback Kerry. We are thrilled to receive such complimentary feedback. We hope you enjoy your lovely new home and should you need our help again, we would be delighted to assist.

Rachael Burrow, Dagmara Blachut. York office.

Rated 5 out of 5 stars

Great Service

Jamie and Saskia are outstanding in their professionalism and attention to detail. They communicated clearly throughout the process, explained every step in plain language, and handled my sale efficiently. Their friendly approach made the process easier and I wouldn’t hesitate to recommend them to anyone looking for reliable legal support.

November 20, 2025
Unprompted review
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Reply from Knights Professional Services

We are very pleased and appreciative of your kind comments and compliments. Thank you and we hope to be of help to you again should you need us.

Jamie Noel. Saskia Gokani. Oxford office.

Rated 5 out of 5 stars

Efficient and Professional

Rachel Byles of Knights in Newcastle under Lyme acted for me on a probate sale of my mother’s house. She was very efficient, professional and proactive through-out, despite the other solicitors involved being very slow and failing to communicate. I would certainly recommend her. You might pay more for the service but it is worth it. It’s unfortunate that not everyone operates in the same way which can mean that the process is still stressful.

December 16, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Anne. Your kind words are appreciated especially during a difficult time for you and your family. We understand not all solicitors work the same so it means a lot to be recognised for the work we do.

Rachel Byles, Stoke office.

Rated 4 out of 5 stars

Highly recommended

Knights were able to step in after we were let down by previous solicitors 6 weeks into our purchase. Our solicitor Sarah-Louise was informative, friendly, helpful and communicative throughout and she managed to get us over the line by Christmas despite the initial delays by the previous solicitor. Fee wise it is much more expensive than other companies hence 4 stars not 5, but in fairness we got a very good service and timely completion was the end result. Would highly recommend

December 17, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your review. We are delighted to have been able to step in and deliver a premium service and manage your expectations to complete on your purchase deadline.

Sarah-Louise Green, Chelmsford office.

Rated 5 out of 5 stars

Louise and her team helped us sell a…

Louise and her team helped us sell a flat with lease issues and then the purchase of a building plot and a associated development plan.She was brilliant at guiding us through all the complexities that were involved and at finding solutions to any issues that arose during the process.She responded quickly to emails and phone calls which was very reassuring for us and gave us the confidence to get the deal completed.

December 16, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Peter for your review. It is lovely to read you felt your experience was so positive. A pleasure to help and will be happy to do so again in the future if you need us.

Louise Jones, Worcester office.

Rated 5 out of 5 stars

Great communication

The team at Knights made a tricky house sale for an elderly relative a much smoother experience than expected. Despite a few issues getting communication back from our freeholder in a timely manner, the Knights team showed great tenacity and persistence in delivering the sale on time. Thank you so much.

November 25, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Katherine for your lovely feedback. Great to hear our team provided a smooth and on time service.

Knights

Rated 5 out of 5 stars

Very good efficient service.

Very good efficient service.
I would certainly recommend Knights to friends and colleagues.

December 16, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Neil. We would be delighted to receive a recommendation.

Knights

Rated 5 out of 5 stars

Really good service

Genuinely amazed how quick & smooth the entire conveyancing process was with Knights—huge thanks to Rachel & Lauren who worked my case. Highly recommend.

December 15, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Richard for your kind words. We appreciate your time to leave feedback and such a compliment.

Rachael Billam and Lauren Rose, Sheffield office.

Rated 5 out of 5 stars

Thank you to Associate Imran Dean

Thank you to Associate Imran Dean who has dealt with our conveyancing with professionalism, efficiency, patience and understanding. I recommend him very highly and will ask him to help us again in the future. Sandy, Ley Hill, Bucks.

December 15, 2025
Unprompted review
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Reply from Knights Professional Services

Sandy, thank you. It would be a pleasure to help you again, anytime.

Imran Dean, Ascot office.

Rated 5 out of 5 stars

Extremely helpful. Would highly recommend.

Extremely helpful and very willing to go the extra mile! Would highly recommend.

December 12, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your feedback Nic. Great to hear you had a great experience.

Knights

Rated 5 out of 5 stars

First class service …

First class service …. Expedited the sale of my home and purchase of my new home with commitment and efficiency. Despite the complexity involved it was managed by Chris Brierley and his team with the utmost care and attention to detail. He took time to ensure I understood the nuances of the contract which was extremely helpful.

December 12, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mrs. Pearson. We are delighted to help and pleased to hear of your first class experience with our team. Thank you for taking the time to leave such a kind review.

Chris Brierley, Leeds office.

Rated 1 out of 5 stars

This is the absolute worst law firm in…


This is the absolute worst law firm in the universe. This lousy firm has proven to be the most incompetent group of liars in the world. The handling of my grandmothers estate has been horrendous ...

December 11, 2025
Unprompted review
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Reply from Knights Professional Services

Darren we have requested further info as cannot identify you as a client from your post. Please do contact enquiries@knightsplc.com so that we may investigate your comments further. Thank you.

Knights.

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