Knights Professional Services Reviews 922

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. Many highlight the excellent service provided, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, making them feel well-informed and supported throughout their processes. However, some people were dissatisfied with the company's handling of complaints, mentioning a lack of response and unprofessional correspondence. A few other people also felt that the service was poor, citing issues with managing estates, inadequate account recording, and concerns regarding the management of investments and client funds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the thoroughness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers found the communication clear, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

922 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wanted to take a moment to express my…

I wanted to take a moment to express my sincere appreciation for the outstanding service provided by Knights during the recent purchase of our home.

From start to finish, Imran Dean demonstrated exceptional professionalism, efficiency, and attention to detail. Communication was clear and timely throughout the process, and every query was handled with patience and expertise. Despite the usual complexities of property transactions, he ensured everything progressed smoothly and kept us fully informed at every stage.

Isaac Peirson and Kelly Hulme in the Finance team were truly exceptional.
Their proactive approach and commitment to safeguarding our interests gave us complete confidence. We truly felt supported and reassured during what can often be a stressful experience.

I would highly recommend Knights to anyone seeking reliable, knowledgeable, and client-focused conveyancing services. Thank you for making this milestone such a positive experience!

December 5, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Raja for such wonderful and complimentary feedback on the positive experience you had with Knights. We aim to provide the very best premium service every single time and your comments confirm exactly that. A pleasure for us to help and thank you for recognising the hard work our finance team also contribute.

Imran Dean, Ascot office.

Rated 5 out of 5 stars

Wonderful experience!

I'd like to thank Kirsten, Ben and the team at Knights for delivering a truly outstanding service.

Whilst working to an incredibly tight deadline, they were able to get everything sorted for me to move into my new home. As a first time buyer on a shared ownership property, they made the experience simple and easy to understand, guiding me through every stage.

Because of the tight deadline, they were always on the ball, being one step ahead to always chase whoever was falling behind. Their communication is fantastic, and they were happy to pick up the phone whenever I had any questions.

With a very tight few days until the deadline, they worked tirelessly to get everything sorted so that everything was convenient for me.

I couldn't ask for a better experience as a first time buyer, and want to commend Kirsten and Ben for providing a stellar experience.

December 5, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Josh, it was a pleasure to help you. Being a first time buyer can be quite the experience so we are delighted to read your feedback particularly referencing our communication, speed of service and access to us picking up the phone when you need us. Best wishes in your new home and we hope you will come back to us again in the future.

Kirsten Wickham and Ben Jenden, New Homes. Portsmouth office.

Rated 5 out of 5 stars

Best solicitor - definitely recommend

Kirsten has made the entire process effortless from start to finish. She explained everything clearly, kept me updated at every stage and always responded quickly, especially when something was urgent. Her professionalism is outstanding and she is genuinely the best solicitor I have worked with. This is my third property purchase and I have never experienced such efficiency. I highly recommend Kirsten and her team for anyone looking for a smooth buying or selling process. She turns a stressful experience into something manageable and straightforward.

December 1, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Ramona for taking the time to leave such a lovely review. It really means the world to us when the hard work and professional service we offer is appreciated. It was a pleasure to help you and we wish you all the best in your lovely new home.

Kirsten Wickham, New Homes, Portsmouth office.

Rated 5 out of 5 stars

Tianey Pearce

Tia has been amazing! Since the start she has been on top of things and replies very quickly to our emails. No delays whatsoever from her end and she made the process stress free from the solicitor point of view. All the documents were sent appropriatly. There is a big team in Knights, which is a double edged wepon. It means that you will always find someone to answer your query yet it might be someone you are unfamiliar with. But to be honest, there internal communication system is amazing and we never felt that the person answering our question is out of loop. The quote she provided us with initially was very accurate and nothing changed when we had out completion statement. I highly recommend Tia and the team!

December 4, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your very kind review Ahmed. We really aim to deliver a premium service and focus on communication, direct access and speed of service. We are pleased to hear you felt the service was amazing and stress free. Wishing you all the best in your lovely new home.

Tia Pearce, New Homes, Portsmouth office.

Rated 1 out of 5 stars

Do they even have a complaints team?

I made a complaint regarding two of their employees in July 2025. Received the auto response but no one ever bothered contacting me from the complaints team! Made a second one today (which had they addressed with the first, probably wouldn't have resulted in the second). They dont seem to respect respondents who self represent. At least in our experience so far. On the upside at least we are not paying their extortionate fees. Hopefully this review will get a response, unlike my complaint(s)...p.s. if they dont start corresponding professionally in line with SRA code of practice, I will certainly be referring to the Legal Ombudman.

Whether you are a client or a respondent, I urge not to use them and if you do and having a poor experience then refer it to legal Ombudsman if you receive a shoddy service.

December 8, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

We are committed to dealing with client complaints in the correct manner. As you are not our client, our complaints process and onward recourse to the Legal Ombudsman is not available to you. This is only available to clients of our business.

Knights.

Rated 5 out of 5 stars

Kerianne Walker

The staff especially Kerianne were quick to respond to all my queries,consistently friendly and efficient. they kept me updated throughout the house purchase,making the entire process smooth clear and reassuring.

October 1, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your kinds words. A pleasure to hear of your experience.

Kerianne Walker, Weybridge office.

Rated 5 out of 5 stars

I’ve used Elisa Everitt at Knights…

I’ve used Elisa Everitt at Knights Professional for both the sale of a property and an unrelated purchase of my own home, and I couldn’t be more impressed. Having worked with her twice now, I can say with complete confidence that she is exceptionally efficient, reliable, and professional and when she was on annual leave, her colleague's were in the loop with the current situation and were equally as helpful. Throughout the entire process I felt completely in safe hands — Elisa handles everything with such care and competence that you can trust her wholeheartedly. I would recommend her without hesitation and will absolutely use her again in the future should the need arise.

December 5, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Alison, thank you. This is genuinely very much appreciated and it would be a pleasure to help you again, anytime.

Elisa Everitt, Birmingham office.

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Knights professional services Portsmouth team for conveyancing. The first was under the Coffin Mew brand 2020 to complete the purchase of residential property which was completed flawlessly and on-time. The great experience has been repeated in 2025 with a recent requirement for Redemption of Help to Buy which was done with first class advice & flawless completion by Amanda Paardekooper & Samantha Kidd. I thoroughly recommend Knights conveyancing services and look forward to engage with them on future transactions.

December 4, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

We thank you very much Thomas for taking the time to leave a review of the first class service we provided. We would be delighted to receive a recommendation rom you and help you again in the future.

Amanda Paardekooper and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

Professional Service

Knights have provided a professional service to our family via the property transfer into trust.
To thank Manny and Indy for keeping us informed of progress throughout the process.
Graham

December 3, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Graham. We believe communication is key so we are delighted to read your comments about being informed throughout. A pleasure to help.

Manny Saggu and Indy Sandhu, Solihull office.

Rated 5 out of 5 stars

Our move has been complicated

Our move has been complicated, particularly as one Buyer pulled out, just as Contracts were to be exchanged!
The process, with the subsequent Buyer has been handled really well, including dealing quickly with a payment issue on the day Contracts were exchanged!
I'm glad Julie was on our side that day!
We have dealt with Laurence before, selling parent's properties, and have always found them to be excellent and helpful. Marina is a true gem!

Findlay McClymont

December 3, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Findlay for your feedback and review of the service. It really is a team effort. We are really pleased to have been there to help throughout this whole matter and look forward to doing so again when you need us.

Laurence Warnell, Marina Beilby and Julie Ashby. Ascot office.

Rated 5 out of 5 stars

David WIllis and his team were excellent

We just bought and sold in Oxshott/Cobham and were recommended David. This is not the cheapest service but you get what you pay for! I must also call out the excellent service provided by the wider team including Robertas K, Harriet H and Samantha C. Everyone I engaged with were professional, efficient and supportive. David also worked late on a Friday to ensure the chain "held" and exchange happened, despite issues arising further "up the chain". I would strong recommend David and his team.

November 28, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Mike. Our culture is all about us working as one team so it is a delight to read of your experience and that you recognise the input of our skilled and professional team collectively. We do go above and beyond to ensure the best attention and service so thanks again for your kind words and we would be delighted to receive a recommendation from you and help you again.

David Willis, Robertas Kavaliauskas, Harriet Hill and Samantha Cichy. Weybridge office.

Rated 5 out of 5 stars

Excellent service

I'd like to extend a heartfelt thank you to Julia Suarez for her exceptional support throughout our house sale. From start to finish, the service was professional, responsive and genuinely reassuring. Every step was clearly explained, and any questions were answered promptly and patiently which made a potentially stressful process feel smooth and well-managed.

November 28, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

David, your thanks is gratefully received. Your time to leave feedback on your experience makes everything we do completely worthwhile and is very much appreciated.

Julia Suarez, Exeter office.

Rated 5 out of 5 stars

I would have no hesitation in…

I would have no hesitation in recommending the service provided by Knights Professional. Having used many legal firms over the years for my business and property matters i'm now very happy to have found a company that i feel comfortable in a long-term relationship with .

November 28, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

John this is wonderful to read. We are really pleased to have been able to act on your behalf and very much look forward to helping you again in the future.

Rachael Billam and Lauren Rose, Sheffield office.

Rated 5 out of 5 stars

Excellent Experience

Responsive to each individual enquiry throughout the property purchase, staff always available & helpful, smooth process throughout, kept us informed at each step, good communication, excellent advice to protect our investment and overall very pleasant & supportive. Don't hesitate to recommend Rachael Billam in property and her team.

November 27, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your lovely review! We're really glad to hear the process felt smooth and supportive from start to finish. Your recommendation means a lot to us and we're always here if you need our help again in the future.

Rachael Billam, Sheffield office.

Rated 5 out of 5 stars

Charlotte Ridgeway at Knights was amazing

Charlotte Ridgeway at Knights was without doubt what kept us sane over a very long and protracted deal that became more complicated by the week and months as the other party added and changed just about everything possible. Patience, tenacity, knowledge and calmness were delivered in abundance and we can thoroughly recommend Charlotte to anyone looking for a conveyancer.

November 21, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your kind review Lucinda. It is lovely to be appreciated for the professional work that goes into everything we do. We would be delighted to receive a recommendation from you and of course help you again in the future when you need us.

Charlotte Ridgway, Oxford office.

Rated 5 out of 5 stars

Rachael and Dagmara were truly…

Rachael and Dagmara were truly excellent. Really thorough and professional . And friendly too . Strongly recommended , we’d definitely use them again.

November 25, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

What a lovely review. Thank you Charles. We would be thrilled to help you again. Thanks for sharing your experience.

Rachael Burrows and Dagmara Blachut, York office.

Rated 5 out of 5 stars

House purchase completion

We have used Knights for several transactions over the years and always with excellent results. This last purchase was a rather drawn out affair, mainly because of Land Registry matters but the team were on top of everything, right through the process. Thanks again.

November 18, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for sharing your experience Ian. Always a pleasure to help you and look forward to the next time.

Rachel Billam, Sheffield office.

Rated 5 out of 5 stars

Recommended

We had complicated sale with my mothers estate and Sam was very helpful with sage advice until finally we completed. Great communication and we always felt 'in the loop'. Thanks Sam

October 16, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Mr Verhoeven. It is really important to us that you felt in the loop. We believe communication and direct access to us is key in building successful client relationships, especially when things are little more complicated than usual. We appreciate you sharing your feedback.

Sam Nolan, Beaconsfield office.

Rated 5 out of 5 stars

We would recommend Jamie, Susie, and Knights, whole-heartedly.

We have worked with Jamie Noel and Susie Preston in the Oxford office on 5 house purchases and 4 sales over the last 6 years, so we can speak pretty confidently about the level of service they provide!

Jamie and Susie are simply outstanding: efficient, thorough, conscientious and really a pleasure to work with. When we hear horror stories about friends' experiences with solicitors elsewhere, we are reminded just how lucky we are to be in their hands. We would recommend them, and Knights, whole-heartedly.

November 20, 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks Ben for your kind words. It is a pleasure to act on your behalf and we enjoy working with you. We look forward to the next one and would be delighted to accept a recommendation from you.

Jamie Noel and Susie Preston, Oxford office.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look