Absolutely love this clothing brand! The quality is top-notch, and the fit is perfect. Every piece feels carefully crafted, with attention to detail that really makes them stand out. The fabric is sof... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a horrific experience. I needed get a tracking number after a week no tracking number. I’D NEVER BUY FROM THESE PEOPLE AGAIN!! no tracking number! Emails said the package was only be 24hrs awa... See more
I was very sceptical about buying from this company, given the number of negative reviews here. I bought an outfit after measuring myself accordingly. It just arrived a few hours ago and it's a little... See more
Company replied
I made an order and one of the items were out of stock; Fiona reached out to me and tried to assist me the best way possible to find an alternative within a $3 difference so I could’ve gotten my i... See more
Company replied
Company details
Written by the company
Here to Help We're an online global women's fashion store. Our prices are pretty cheap cause we're doing business directly with the factory. We sell our products worldwide, wherever you are, we can ship to you. Please us if you need any help.Our customer services will reply to you within 48 hours. Work Day: Monday - Saturday 9:00AM--6:30PM (UTC/GMT+8)
Contact info
3.6
Average
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an international package order…
I had an international package order coming for my sister as a surprise. I understand these take alot longer to arrive, so I waited. Still no package; I got in touch with Mandy. She responded practically everyday until the package arrived. She was professional, prompt and courteous. Great customer service. Kudos, Knowfashionstyle, will order again.
June 23, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your trust. We have always insisted on providing excellent services and products to every customer.
It is our honor to have your support.
Looking forward to more orders from you.
Best Regards,
Nightmare Experience
DO NOT ORDER FROM THIS COMPANY.... Sizes inaccurate and they will refuse to refund your money back. They should be closed down. They asked me to send the dress back and was shocked that the returned the parcel back. They asked to send it back again l, for me to pay fir postage again. I have lost over £60. Unbelievable fraudulent people..
May 15, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry for the bad experience you had.
But we need to clarify some issues:
Regarding the size issue, our products are manufactured according to the standard size of the United States. In some cases, the customer did not pay attention to the data in the size chart when purchasing, which led to the purchase error. But even if it is the customer's mistake, our customer service will still provide compensation until the customer is satisfied.
If you return the product, you need to note that you need to bear the return shipping and customs duties. If you do not pay the customs duties, this will cause us to be unable to receive the package, and if the deadline is exceeded, the package will be returned to the sender. We need to receive the package before we can further solve the problem for you.
If you have contacted our customer service team for help before, please continue to communicate with the customer service team: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Your problem will be solved.
Best Regards,
Looks used no tags
Dresses had no tags and looked like it's been worn very wrinkle
June 13, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your feedback.
We need to clarify a situation:
When you find that a product is missing, it is actually possible that the product will be sent to you separately in another package, or it is out of stock and cannot be sent to you. But in either case, our customer service team will send you an email to communicate, but you did not see our reply email.
If you have contacted our customer service team for help before, please continue to communicate with the customer service team: https://www.knowfashionstyle.com/Contact-Us-n170136.html; you can try WhatsApp or email.
Your problem will be solved.
Best Regards,
Do not order from this place This place is know good. Tell everyone you know.
Do not order from this place . Very bad business. Sizes are not true on site. They do not want to give you a refund or send a new product. Tell everyone you know …
May 30, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry about the size issue. In fact, the sizes of our products are manufactured according to American standards. In most cases, customers did not pay attention to the size chart when purchasing and chose the wrong size. But even if it is a customer's mistake, our customer service team will still provide compensation plans for every customer until the customer is satisfied.
And our customer service team generally does not recommend customers to choose to return the package, because this will waste too much money and time, so our customer service team usually provides more effective compensation plans.
If your problem has not been solved, we suggest that you continue to seek help from our customer service team, we believe that we will solve the problem for you.
Contact information: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Your company has received $48.82…
Your company has received $48.82 ordered on April 7, 2024. Never received items nor a refund. BEWARE!!!!!!
April 7, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear that you have not received the package yet.
Generally speaking, when customers have not received the package, it may be that the package is being prepared or the package is being transported. In either case, our customer service team will usually send an email to inform customers to wait patiently.
We suggest that you continue to seek help from our customer service team, and we believe that we will solve the problem for you.
Contact information: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
I have two dressi ordered I can't wear…and I just kept them to give away and forget a lesson learned.
I have two dressi ordered I can't wear because I was tired and just would never order again . I lost money but that's fine I won't be ordering ever again. They keep calling my number and hanging up. Stop calling me I won't order from you again.
January 4, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry that the product does not fit you.
Our products are manufactured according to standard US sizes. Generally speaking, if customers carefully read the size chart and place an order, it will be very suitable. Of course, even if it is the customer's own mistake, our customer service team will still provide compensation.
We suggest that you continue to seek help from our customer service team, and we believe that we will solve the problem for you.
Contact information: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
NEVER RECEIVED MY MERCHANDISE
I ordered a long sleve jeans romper 2 months ago and never received it...I can't find the order number. It was a 1x in size...can l please have the item or a refund.
Thank you.
April 6, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear this news.
If you did not receive the package, it may be out of stock or delivery failed due to address reasons, but our customer service team will proactively contact you to send an email notification.
Have you contacted our customer service team to solve the problem before? If not, please contact our customer service team to solve the problem: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Excellent clothing
I purchase clothes from knows on two different occasions and each time I was very impressed the clothes are amazing and the customer service is excellent it is my favorite on line store
May 30, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very happy to receive your praise.
Looking forward to more orders from you.
Best Regards,
Good quality fabric, but unusual size with terrible return policy
I ordered the "Blue Casual Solid Patchwork O Neck Long Dress Dresses" (Item No. K76404-1), size "Small" in April 2024. It was my first and last purchase from KnowFashionStyle.
The flowy fabric and elastic waist have strong potential to be flattering, but these are the reasons for only 2 stars:
1) Lack of measurements provided on the website of their standard sizes. More measurements should be listed, like the torso (or shoulder-to-waist) measurement - because I did not expect that the torso area would be too long for me. Since I'm short (5'2" in height), I was prepared to shorten/alter the dress-length myself as I usually do with dresses I order from other websites, but I was not prepared for the additional inconvenience of the shoulder-to-waist measurement being too long for me with size "Small". Unfortunately the dress-waist fell nearer to my hips than to my waist.
2) The return/exchange/refund policy is quite out-dated, uncompetitive and basically not customer-friendly. Their policy states that the customer is required to pay shipping plus all duties/taxes to return the item back to China. When I emailed them for a refund, I was told that the shipping and taxes would "not be worth it for the customer (me)", so they proposed that I keep the dress and they would refund only 30% of the price of the dress, which is why I will not be purchasing from KnowFashionStyle again.
April 12, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are sorry to hear about your situation. Our products are all standard US sizes, you only need to place an order according to the size you usually wear.
In addition, you can also refer to the size chart below the product details, which can better help you choose the size.
If your problem is not solved. Please continue to contact our customer service team to solve the problem: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
In real life…
Thanks for this review I wasn’t looking forward to giving out any free MONEY😡😡😡😡😡😡😡😡😡😡😡😡
May 27, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Are you having any difficulties? If you have any order problems.
Please continue to contact our customer service team to resolve the problem: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
If I could give a zero I would
If I could give a zero I would. I never received my item and when I tried calling the number they sent in a email 1-800-282-2468 all I get is a busy line smh terrible business I will NEVER buy anything from here again. They should be shut down for doing bad business. I didn't get my money back I'm going to take this as a lesson learned.
May 4, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear this news.
If your issue still cannot be resolved, we recommend that you continue to communicate with our customer service team.
Link: https://www.knowfashionstyle.com/Contact-Us-n170136.html
We believe your problem will be solved.
Best Regards,
I order items that were right size…
I order items that were right size according to size chart and did not receive all at once and did let me know that some things will be coming separately so wanted a refund and was told to expensive to send back and want you to pay custom fees to send back items because sizing chart is wrong. I will never order from them again. PPPlease do not order from this company. I wish I had checked reviews before I ordered, I will never never order from them. Scam Scam Scam
April 1, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry that orders are sometimes sent in multiple packages due to weight restrictions or inventory reasons. We just hope you can receive some of the products as soon as possible.
As for the size issue, Our products are all standard US sizes. If the size is wrong, it is usually caused by the customer not carefully reading the size chart before purchasing. And we have size guidelines: https://www.knowfashionstyle.com/Size-chart-n182028.html
If your issue still cannot be resolved, we recommend that you continue to communicate with our customer service team.
Link: https://www.knowfashionstyle.com/Contact-Us-n170136.html
We believe your problem will be solved.
Best Regards,
Be very careful when ordering
Be very careful when ordering. They sent me the WRONG SIZE shoe and then wanted me to jump through ridiculous hoops to even return them for the correct size. They shouldn’t be allowed to sell to US customers. We essentially have no recourse because they will allow returns if you are willing to do every little thing they ask and then pay for shipping. When you order, you aren’t informed that they are Chinese and the goods are coming from China. Bad business.
April 20, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry about the issue regarding the size of the shoe you received.
As for the size issue, Our products are all standard US sizes. If the size is wrong, it is usually caused by the customer not carefully reading the size chart before purchasing. And we have size guidelines: https://www.knowfashionstyle.com/Size-chart-n182028.html
If your issue still cannot be resolved, we recommend that you continue to communicate with our customer service team.
Link: https://www.knowfashionstyle.com/Contact-Us-n170136.html
We believe your problem will be solved.
Best Regards,
DO NOT ORDER FROM HERE
They deseve to be banned from selling in the U.S & dont even deserve 1 star. These people are crooks. On top of not having my item in stock after paying for it, when my order wouldnt reach in its advertised & paid delivery time because they completely delayed shipping out my order, I asked for a refund and they had the audacity to penalize me with keeping 50% of the return because it wasnt canceled within 24 hrs even though it was THEIR FAULT!!! THEY ARE THEIVES!!!!
April 18, 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Our websites are all formal and legal websites. All shipping terms, sizing guidelines and return policies are linked.
Shipping link: https://www.knowfashionstyle.com/Shipping-Methods-n170125.html
Size guide: https://www.knowfashionstyle.com/Size-chart-n182028.html
Return Policy: https://www.knowfashionstyle.com/Return-Exchange-n170122.html
We recommend that you read the corresponding website terms before placing future orders.
Best Regards,
Do not order from here
Shipping takes forever. Order almost 3 weeks ago and still waiting for my order to ship. They keep telling me they are urgently working on my order not to worry. I Will not be ordering from here again.
March 14, 2024
Unprompted review
The shipment is fast
The shipment is fast , the color and fabric are both very good , but for someone who is more conservative, it is s bit thin, but it does not affect . Overall it is good , continue to support.
December 12, 2023
Unprompted review
THE MOST HORRIBLE EXPERIENCE OVER A $25…
THE MOST HORRIBLE EXPERIENCE OVER A $25 ITEM. THE COURIER THEY USED ACKNOWLEDGED THAT THEY LOST THE PACKAGE AND I SENT THEM ALL THE INFORMATION THAT THE COURIER SAID THEY NEEDED. I HAVE SENT EMAILS TO EVERY CUSTOMER SERVICE AGENT FOR HELP AND I KEEP GETTING THE SAME, APPEARS TO BE ROBOTIC RESPONSE. IF HE COURIER SAYS THE MERCHANT CAN REACH THEM FOR VERICATION THAT THE PACKAGE WAS DELIVERED TO THE WRONG ADDRESS AND NEVER RETRIEVED - WHY IS IT THAT THE COMPANY CANNOT JUST REACH OUT AND FIGURE OUT WHAT HAPPENED - TOTAL SCAM - GOOD LUCK WITH THAT $25 - YOU WONT GET ANYMORE FROM ME.
February 11, 2024
Unprompted review
I absolutely love this dress I bought…
I absolutely love this dress I bought here!! I just tried it on and didn't take pictures, but let me tell you! It's amazing! Looks just like the photo, but the shirt is shorter than it shows. It is super comfortable and I would definitely fits true to size!
March 5, 2024
Unprompted review
The clothes in this shop are excellent
The clothes in this shop are excellent, the speed of logistics is very good, excellent.
March 15, 2024
Unprompted review
DO NOT BUY ANYTHING FROM THESE PEOPLE
DO NOT BUY ANYTHING FROM THESE PEOPLE! I ORDERED TWO GOWNS FOR ME AND MY GRANDDAUGHTER AND PAID $80 EXPIDITED SHIPPING FOR BOTH ORDERS & HAVENT RECEIVED EITHER PACKAGE SINCE 1/27/2024. I’VE EMAILED AND TRIED CONTACTING THEM VIA WHATSAPP! AS OF TODAY I STILL HAVE NOT RECEIVED MY ORDER WHEN, I WELL ASKED IN A MESSAGE IF I WOULD RECEIVE OUR GOWN IN TIME FOR THE WEDDING AND THEY ASSURED ME THEY WOULD RUSH MY ORDER! WE HAD TO END UP BUYING OTHER GOWNS! I TRIED CONTACTING THEM PRIOR TO THIS REVIEW VIA WHATSAPP AND THE PHONE KEPT RINGING. THEY HAVE OVER 20 EMAILS FROM ME AND MY GRANDDAUGHTER!! I AM SO GLAD THE BRIDE DID NOT GET HER BRIDESMAIDS GOWN FROM THEM! THEY ARE A FRAUD AND I DONT THINK THEY EXIST
January 26, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.