Knuffelwuff Reviews 

Appalling customer service.
I bought a bed through their website, 2 weeks after and still waiting for it.
They keep on blaming covid and sending me a tracking number which is not the right one anymore. Covid had nothing to do with it but they were too lazy or incompetent to chase further.
I had to spend time tracking it to find out that the number was not the same. Their rude answer was that it was not part of their business to do so...
to this day, still waiting for the dog’s bed and 140 euros lighter.

Have brought a dog bed off them before through amazon and they are of excellent quality. Recently ordered one through their own website, they say dispatch time was 4 days, a week and half on and still hasn't been dispatched. Trying to get intouch with them is almost impossible and it takes days for them to reply to an email, and when they do i still have no clue when the bed will be delivered

Bought an orthopedic dog bed for my golden retriever. The bed arrived within the week. Really good quality bed. My dog loves it. I’m pleased I chose knufflewuff to order from. Would def recommend anyone buying from this company. Thankyou knufflewuff

I would strongly advise NEVER to order with this company. My family are gutted. At a time when spending and awaiting a parcel arrival are big events, its SO disappointing. After emailing to discuss products I place an order for 2 items on online. When the parcel is overdue I chase. Then I'm told the bed is not in stock. I try to discuss alternatives but they say nothing helpful. Then I chase up for the 2nd item but now they have cancelled everything and tell me I need to reorder. just SO ARROGANT when there are many dog shops with perhaps more customer care, heart and decent service. Disgusting.

Update on my poor customer service review.. Took it upon myself in desperation to send a signed for letter to their ceo in Germany..... It was received.... Not a single contact from them.... Extraordinary arrogant company... Never dealt with anything as bad as this...

Always a bit of a worry when you spend a lot of money on something you can't see until it arrives, but I was not disappointed! The bed is high quality and very comfortable, my boy loved it straight away. I thought the delivery would take longer as we are now post Brexit and in the middle of a pandemic, but it arrived within the 4 days as advised and I had frequent updates via both couriers used by the company.

I bought a dog bed in M-L and it is way smaller then they say !! I wanted to retune it and they didn’t answer for a long time. When we finally got the return label we found out that we had to pay for the return which was almost the same price as the dog bed !! I will never ever buy from there again and can only tell everybody else to stay away for that side!!

I'm absolutely delighted with my Knuffelwuff dog den. It arrived in less than a week, fully tracked en route. As to be expected of German products, the quality is superb. It is very well made with a sturdy hood and luxuriously deep base. I cannot find fault. I will definitely buy from them again, the quality and service is first-rate.

I bought the XXL bed for my Great Dane in August 2020 and within 3 months the seams started fraying so contacted Knuffelwuff and a replacement cover was sent on the 14th December but has not arrived so after 5 more emails I was finally informed yesterday the cover had been sent back on the 23rd December. I was never informed it’s was back in their warehouse and was constantly fobbed off. The bed cost £175 and cannot be used so a waste of money. They did message and ask if I wanted it sent again! Might get it eventually but not holding my breath.

Large dog bed ordered and delivered no problem. Very high quality item, tough, cleanable and much loved by our retriever.

Ordered a dog bed 2 weeks before Christmas, to be delivered to the UK. During these busy times I wasn’t expecting it to arrive on time with delivery demand and Covid restrictions. It got sent back to them because of ferry and euro tunnel closures which was not their fault, it was due to the new Covid strain in the UK. They contacted me to let me know it had been returned and asked if I wanted a refund or to send the bed again when the ports were open. I took the refund which was fulfilled. So, I didn’t see their product first hand but their customer service was absolutely fine.

Brought leather collar and lead in August for our 30kg German Shepherd puppy. The items are great and good quality. Almost as good as new still and he gets walked 5 times a day!

Stuff came in decent time from Germany.

I have ordered a dog bed through this website they say its been delivered it clearly hasnt been and they are not answering the phone and have been uncontactable
I think this website is a scam

EXTRAORDINARILY POOR CUSTOMER CARE. Having paid over £100.00 for a dog bed I started receiving daily marketing emails followed a few days later saying my delivery would be delayed as they were getting behind. I responded suggesting they should cease their marketing emails and look after their existing customers orders. In response they summarily cancelled my order! Looking at other reviews on the quality of the service and products maybe I got off lightly!

I bought a leather dogcollar on Knuffelwuff, that first looked pretty good. After using it for like 6 times, my dog pulled a little and the collar just ripped at a seam. My puppy wasn't even 20 kgs at the time and he had the smallest size collar.

I tried contacting Knuffelwuff multiple times but I never got a reaction. What if this happens to your dog when you walk on a busy street? I was lucky that this happend in the forest, but this should not happen at all!!!

I brought the velour dog bed heaven in XXL for my Labrador, it is bigger than expected but my dog absolutely loves it and looks so comfortable , it seems of good quality and hope it lasts as it was quite expensive. No problems with ordering or delivery, arrived within about a week.

Amazing bed, quick delivery. I also purchased a collar which again is fantastic quality. It makes me think all these 1 star reviews are fake and from competitors trying to ruin the image of this company online. Do not be put off by those fake reviews this company sells high quality goods.

DO NOT BUY THIS BED DO NOT BUY THIS BED DO NOT BUY THIS BED DO NOT BUY THIS BED Support British, where customer service actually counts for something! The fabric on the top of the bed is fab, really strong and robust. On the underside, its like that cheap felt fabric that just shreds. I have 3 x Pug Chihuaha dogs, so I bought a medium sized bed for £40 for the 3 of them. In 24 hours, my puppy has shredded the fabric on the underside. The response from the company, not our problem your puppy did the damage. Indeed he did, but I have had dogs for 20 years, and this is the first bed a dog has ravaged in 24 hours. If you look at reviews, I am not the first person who mentions the cheap fabric, I only wish I had paid more attention!!!! DO NOT BUY DO NOT BUY DO NOT BUY DO NOT BY DO NOT BUY DO NOT BUY DO NOT BUY DO NOT BY

Great quality bed. Good communication regarding delivery. Happy customer.

An absolutely awful bed. So poorly made that my dog hates it. The stuffing in the middle part of the bed is rock hard, uneven and not adjustable plus it is higher than the outer part/sides of the bed. The bed should be oblong but it’s circular. There isn’t an entry point to the bed as the sides are all one height. The bed bears no resemblance to the bed shown on the website. This bed is so bad that I either want it replaced with a bed as depicted in the images on their website or my money refunded. If neither happens within 7 days, I fully intend to sue for misrepresentation. Do not believe the 5 star reviews either; treat them with the utmost caution.