Kogan Reviews 18,338

I’ve ordered a number of items from Kogan over the years. The last time I made a purchase, I signed up for the free trial of Kogan First to receive free delivery. The item I bought—a phone case—arrived as expected, but within two months it was already falling apart. I ended up buying a replacement from a more reputable retailer, and that case has lasted over a year without any issues.

I acknowledge that I forgot about my Kogan First membership. However, I also realised that I did not receive any notification that the membership would be charged annually until I cancelled it. I must have missed last year’s charge among other expenses in my bank statements, but noticed it this time and contacted Kogan to cancel the membership.

I requested a reimbursement for both this year’s and last year’s fees, as it was clear I hadn’t used the membership. I was told that last year’s fee was non‑refundable, and Kogan would only reimburse the remainder of my membership year instead of refunding me the full fee which would include the three days which I used in the new membership year. As a result, I was refunded $128.29 rather than the full $129 membership fee meaning that this phone case, instead of the 20 dollars it originally cost me, cost me $150.

It seems a little odd that it wouldn't just be a full refund due to my prolonged inactivity, though from these interactions it seems that Kogan care more about the money they receive than the customer's satisfaction and retention at the end of the day.

Between both the poor product quality and what feels like inflexible and unhelpful customer service, I’m unlikely to shop with Kogan again.

easy online process, quick & efficient delivery, great product and price.

The ease at which you can find what you are looking for, and checkout is quick simple and easy. The simple layout of the site is awesome, normally find what I want within a few seconds, The wish list is brilliant, and the different ways you can pay really helps.

Easy to order online and super fast delivery. Perfect boucle chair for staging a babies room. Beautiful white good quality fabric only had to screw in legs. Very happy thanks so much
I would love to leave a photo but nowhere to insert

Come very quickly easy to order l have ordered a few things from Kogan had no problem lots of products to buy really happy with Kogan

Clear description of products. Multiple photos and comprehensive specifications.

I love shopping with Kogan - have done so for several years now and never disappointed

Very good customer service, prompt response from customer care, more affordable but high quality products

Great company fast delivery love the items i brought so far

The product I purchased was delivered on time and is value for money.

I ordered a Fortis 400mm Foldable Incline Treadmill. It was due to arrive within four days but took 11.

Upon assembly, it was immediately clear the display was faulty, with parts of the digits not lighting up properly.

I reported the issue straight away and there were multiple emails back and forth, including being asked to complete troubleshooting steps, despite the fault being clearly a display defect.

After completing all requested steps and providing the same details more than once, I was offered a $60 partial refund to keep the treadmill. I accepted this reluctantly due to the time already spent and the inconvenience of returning it and waiting for a replacement.

While the customer service representative was polite and responsive, the overall experience was poor. Delayed delivery, a faulty product and a weak resolution.

At the time of purchase, the item was explicitly advertised with "Fast Dispatch available, Leaves warehouse in 1-2 business days." Today is the 14th day, and my order is still pending after multiple attempts to contact Kogan customer service. It's pathetic!! No customer support whatsoever! Never purchasing again from Kogan

A fantastically large selection of fabulous products to suit all tastes. Wonderfully easy to find what you are looking for. And so quick to breeze through the checkout. My family & I adore Kogan. 5 stars all the way!

Absolute rubbish TV followed by Absolute rubbish aftersales service. Multiple issues from the start followed by multiple false promises of faulty item will be picked up for warranty. This started in Nov 25 shortly after item arrived and persists still in April 26. Have put a case together to forward to ombudsman as Kogan wont even at my multiple requests click delivered at their end. By doing this customers are UNABLE to review product on their page. Only after informing Kogan of this did a person actually try to call me on a number you can't return their call on, clever. Do yourself a favour and buy locally from a walk in store.

It's very simple and easy to navigate through the whole process from viewing to payment 🤙🤙🤙

Great deals, very quick in porting and good service

Bought a Swann wired security system. Kogan states 'we cannot find the purchase Please supply us with OUR sale and purchase details. I have an email saying otherwise. Directed to deal with Swann. Did so complete with pics of the faulty box unit. The famous 'disappearing company' act.
Continues
Thanks so much for providing the details.
I’ve already forwarded your information to the manufacturer for review.
I’ll be sure to get back to you as soon as I receive an update from their team.
In the meantime, if there is anything else we can assist with, please let me know.
Kind regards,Aivan Customer Care
What happens between your supplier, Swann, and yourselves, is nothing to do with Kogan and your customers..13th April. Still waiting for a refund and instructions for returning at Kogans' cost.

I can find almost anything I want on the Kogan website for extremely affordable prices. I love Kogan, and they are my goto website when I want to buy anything.