Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these and within 2 days they had arrived. I suffer with Elhers Danlos syndrome which is a connective tissue disorder and find even small walks excruciating and wear out most shoes pretty qui... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
My daughter loves her KOI unchained belt monster boots, they arrived quickly and in perfect condition. The box is also covered in amazing artwork and adds to the product. The boots are well made and e... See more
Company replied
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Excellent value and service
Prompt dispatch of my order, great communication from dispatch through to delivery of the item. The product itself was the greatest surprise - perfect for the intended use and offered at an incredible price. The careful packaging of the item meant it was received in pristine condition!
July 13, 2026
Shipping was fast
Shipping was fast, all the shoes fit and are comfortable. Overall, very happy.
July 13, 2026
It’s made my granddaughters birthday…
It’s made my granddaughters birthday very special she loves the shoes
July 13, 2026
Never ordering again, claimed delivery but items were never received!
Updated because it doesn't look like there is an option to reply to their reply in which they claim I didn't contact them :
I can send you screenshots of my attempts to contact you both to the exact help email, and your Instagram page :) so please respect my brain
They claimed delivery but the items were never received, asked for either actually send it or refund but no reply from them (I tried contacting them through emails, Instagram, and so so many phone calls). Now waiting for my bank to resolve the issue. Never ordering from them again!
July 10, 2026
Reply from KOI Footwear
Hi there,
Thank you for taking the time to share your feedback.
We can see that your order was returned to the sender. We have reviewed our records and unfortunately cannot find any previous correspondence from you regarding this issue.
We can also see that there is currently an open charge back investigation with your payment provider. Unfortunately, we’re unable to push this through or override the chargeback process, as this is managed directly by your bank/payment provider.
While the charge back remains open, we’re unable to issue a refund or replacement for the order. Once the investigation has been completed, we will be happy to review the outcome and assist further where possible.
if you wanted to contact us to discuss further our email is
help@koifootwear.com
I look forward to hearing from you and resolving this issue.
help@koifootwear.com
I love the shoes I bought well actually…
I love the shoes I bought well actually their boots. I love the boots I bought but what I really like was they didn't bankrupt me.
July 10, 2026
Great shoes
Loves the shoes and they are super comfy. Only downside is that the color on the Website looked different due to the lighting than what the shoes actually looked like in natural light.
November 17, 2025
Great shoe, great comms, great company
The shoes were dispatched in very good time and delivered without incident. They were also well packaged. My daughter absolutely loves them!
July 3, 2026
Great price and item
Super fast delivery.amazing price in the sale and all round pleasant shopping experience.i absolutely love koi as a company
July 10, 2026
Excellence Again
Beautifully crafted footwear, unique, comfortable, wearable, but so outstanding from the crowd. My ninth purchase from Koi. Packaged with inserts to keep boots n shoes in perfect form, wonderfully boxed with tissue, making the perfect gift, size spot on. Go on, dare to be different 🤭😃🥰
July 10, 2026
Love them
Fast shipping and the shoes are exactly as pictured. So far, they seem to be of great quality and can be worn for extended time without any discomfort.
July 9, 2026
AVOID THIS COMPANY!!!!!
Within weeks of receiving the strap completely ripped off and now the shoes are unusable. WORST QUALITY SHOES I HAVE EVER BOUGHT. Even $40 shoes ive bought off Amazon have lasted a year.
July 22, 2026
Reply from KOI Footwear
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about the issue you experienced with your shoes.
We received your email and began reviewing your case immediately. As your shoes are covered by our six-month warranty, we've already arranged a full refund and have emailed the details.
While this isn't something we expect to see, we have seen a small number of similar reports. As a precaution, we're now reviewing this batch of stock to ensure no other pairs are affected, while our product and quality teams investigate the root cause.
We appreciate you bringing this to our attention, as it has enabled us to take immediate action.
Kind regards,
KOI
These shoes are stunning and a great…
These shoes are stunning and a great price. Delivery was fast and service was excellent.
July 8, 2026
Beautiful shoes!!
I absolutely love the shoes. They are just as beautiful in person as they were online. I like that the pearls and the head are detachable as well so they can be more versatile. They fit well. I haven't worn them out yet so can't comment on how comfortable they are. I think they might be more of a sitting, than a standing shoe!
July 8, 2026
dead bug and… mould??
I bought a pair of the apocalypse boots on sale. the shipping was fast and the boots look super cute! that being said, I found remains of a dead bug (a fly I think) in my box, and the box also has a lot of stains/patches on it that look like mould. the boots had some white spots on them too, I wasn’t sure if it was just the material but having seen the state of the inside of the shoebox it’s clear the shoes have mould on them.
Koi footwear is one of the biggest alternative shoe brands out there, receiving a pair of shoes in this condition is unacceptable. I couldn’t even imagine if I’d paid full price for them (£180!)
July 22, 2026
Unprompted review
Reply from KOI Footwear
Hi Eli
Thank you for taking the time to leave your review.
We were extremely concerned when you contacted us regarding the condition of your order, and as soon as you contacted us, we acted immediately.
As this style had only recently arrived in the UK as part of a larger international shipment, we treated your report as a potential batch issue. We immediately processed your refund, removed the entire style from sale, and began a full investigation with our distribution teams while the remaining stock is thoroughly inspected.
We take reports like this incredibly seriously, and although this is not representative of the standards we strive for, we're committed to understanding exactly how this occurred and ensuring it does not happen again.
Kind regards,
KOI
Great customer service and the shoes…
Great customer service and the shoes themselves are not only gorgeous, but also super comfortable even though they're heels. Delivery to Finland took a couple of weeks, but they were definitely worth the wait. Love them!
July 7, 2026
Amazing shoes
Amazing shoes, super-comfy and exactly as they looked in the pictures! I had so many compliments.
June 29, 2026
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