KOI Footwear Reviews 

The shoes are charming, modern, stylish, and comfortable.

Amazing customer service, and surprisingly quick shipping to the U.S.!!

Great experience,nice product... little bit expensive...

These are the coolest shoes. The fit is slightly big for me, so will need an insole of some sort, but they are beautiful and very comfortable.

Arrived super quickly!!! Safely packaged, and the boots are absolutely stunning, I got the “dreams of mooncraft” teal boots and I am OBSESSED💖💖💗

cool shoes, comfortable too

I ordered shoes from your website on the 10th of June and I’ve still not received them. The tracking has not changed from the 12th of June . I’ve sent two emails the first one was answered but no response back from the second email. I’m not very happy with the communication from your team regarding my order. First time using your company and will be my last .

The shoes are really nice quality and are durable so far, the crome parts are actually metal wich is lovely. I bought them for my boyfriend and he hasn't taken them off. We love them so much.

Bad quality shoes and even worse customer service. If you want a company to ghost you instead of help you then buy from koi.

Response back: koi's response is what they sent me via email and I clarified with them that the damaged area isn't located where the shoe naturally creases when walking, and the issue hasn't developed "over time". The cracking appeared in less than four months of light, normal use, which feels unusually early for general wear.

Given this, I asked them to take another look or advise on next steps. But was ghosted despite multiple requests for a response over the last three months.

Really good product. Very confortable. I like it very much.

Nice quality, unique design, fits well as described, friendly and helpful costumer service, I ordered boots and I really love them!!! So yes I recommend it, I'm gonna make an order soon again!!! Truly worth it!!!

I am passionate about Polly Pocket and your collaboration is awesome, I am happy to be a part of this product!

Love the designs KOI creates. Bought several of their shoes and received compliments on every single one. And they're vegan :)

​I initially loved both pairs of boots I got from Koi, but the quality simply does not last.

​Within 4 months, severe scuffing and peeling appeared right on the tops of the toes on one pair. A cobbler looked at them and confirmed they couldn't be repaired due to the materials used. When my partner reached out to customer service, they claimed this was "normal wear" from where the shoe naturally bends. My partner replied pointing out that the damage is on the rigid toe box, not the crease lines, and they completely ghosted us. Multiple follow-ups later, still no response.

​Within a year, the entire sole and heel came completely off the second pair of boots. Again, a cobbler confirmed there is no hope of fixing them because of how they are manufactured.

​Cute designs, but they are disposable shoes with nonexistent customer support. Save your money

Edit to respond: I made the purchase for one pair of boots in 2023, these are the boots where the heel failed. My partner made the purchase for the other pair of boots in December last year as a Christmas present for me. As the boots were worn by me, my review is mainly to point out my experience of the poor quality, however, I also mentioned the lack of support from Koi towards my partner as it has caused lots of frustration for *both* of us and is pertinent information for anyone seeking help from Koi.

Koi's response being focused on dismissing my experience and reporting my review to Trustpilot just goes to show how they don't care about what happened and are more interested in burying negative reviews.

I really like koi footwear, easy and quick ordering, delivered next day and love the boots I ordered. Will shop there again.

Bought two pairs of shoes both were in stock I had paid for them only to be told that I'd be getting only one pair because the other wasn't in stock anymore which is annoying but other than that the communication was great and refund was prompt.

Beautiful 😍 good quality but not as comfortable as I thought still I love them but I won’t advice it for long walk :)

Good quality and the shipping process was fast. Overall I’m very satisfied.

Delivery was fast and the product came really well protected, also I was given the option to change the destination to a pick-up point, useful. The heels fit true to size and are pretty comfortable despite being really tall.