Komplett.dk Reviews 

I've used Komplett for over a decade. During the 10 or so years I've had a single order arrive damaged, which was a 55" LED TV a couple of years back - which was replaced and resolved within a week. Other than that every single delivery was delivered within the time frame given on the website. More recently I've decided to purchase a pre-built PC which arrived intact and everything working as promised, cable management and quality of components was also top notch. I have no idea why there are so many negative reviews.

Vildt god service!. Returing og kundeservice er bare helt i top! :)

Ok. What a journey. Almost 3 years ago I bought a gaming computer. I got it, everything was fine until a completely random BSOD. This kept happening. But quite rarely. Like every ~20 hours of use probably?

I of course sent it in for a repair. They did a couple tests and said everything was fine then send it back to me. I told them “no, everything is clearly not fine. I still experience these BSODs”. They asked me if I had any accessories plugged into me computer. I told them “yeah, but I have experienced bsod without these accessories. However they might happen more often when I have my drawing tablet and ps4 controller plugged in” (I had tried using my computer for drawing but couldn’t due to BSOD and thereby not being able to save. Plus ps4 controller for a game that required it, but the game needed to be saved every like 20 minutes. So it was just awful playing on a computer that would BSOD every now and then). So I sent in my computer again with my tablet and ps4 controller. My drawing tablet has a cable that was broken. So I fixed it with soldering. It looks kinda weird, but I promise it works absolutely fine. But they immediately concluded that it must be the tablet’s charging cable, so they sent it back.

Now, keep in mind that I already told them that the BSODs happened even without the tablet or the ps4 controller.

Okay, I just grew tired of them. Transporting a super heavy computer is not an easy task. Communicating with komplett and trying to convince them that it’s their fault isn’t either.

So cut to two years later where I’ve just been using my computer to play multiplayer games that don’t require saving: I wrote them again. They told me right away that I need to invoke some more BSOD before I can send it in again. I knew then that I wouldn’t want to spend another couple months, time, thought effort with them. So I just didn’t respond.

Now my warranty is almost out and I’m left with having spend 1500usd, hours on transport, writing emails to komplett, having to figure out how to handle the situation, and just all in all way too much effort.

And all I got out of that was a gaming computer that couldn’t effectively play games that required saving, nor being used to do work with. So yeah…

I would first like to say that I have been using Komplett.dk for the best part of 15 years and the customer service has always been impeccable. I have lived in Denmark for 17 years so I am absolutely used to bad customer service, but Komplett has always been the exception.

Until a year ago when it just got worse and worse. Rude staff and bad to nonexistent communication. It would take me too long to explain every situation but the most recent of which I had a problem with a faulty GPU, they pretty much called me a liar and even when I supplied video proof they haven't got back to me.

My son is a gamer/streamer and will be advising his viewers not to use Komplett for their gaming hardware needs. I of course will not be recommending them anymore either, which is a shame, because 5 years ago I couldn't recommend them enough.

Bought two orders - super smooth check-out, and received it THE NEXT DAY. So impressive.

Ordered a table and headset from them.

Firstly everything was fine for a day, but next day the table arrived in Denmark from Norway. I asked for all-items in one delivery so naturally I called them.

The couldn't answer why only the table was delivered to the courier, so he wanted to look into it and promised to call back later in the day.

The next day I hadn't heard from them, no email or call, so I called them back.
They hadn't found out anything and wanted to go and have a look again.
This time I made them promise to call me back even if the didn't find anything anything.

Guess what? No call or mail...

Fast forward a week, with daily calls, they still haven't found anything, same story every time.
The Headset is missing and the Table can't be delivered and is stuck at a package terminal because I ordered it as collected delivery.

Now I can't go to a big event I wanted to because the didn't live up to their promise of 2-3 days delivery.

The Customer support is about the saddest most useless people I've ever conversed with, and I've have worked a similar job.

I will never shop or recommend them ever again just because of the treatment they give people.

Educate your personel. Find a better Courier. Learn to live up to your own promises.

Horrible Experience.

Never had problems with Komplett, always good prices :D

Since moving to Denmark in 2012 I've ordered many PC-related items over the past 9 years and things have always arrived in good time (especially since I live on Bornholm) and the prices have always been some of the best. Nothing to fault.

Fantastisk pris for produktet og ikke mindst genialt, at man kan få en engangskode på sms, så man slipper for at bøvle med glemte passwords!

very easy andv cheap shop i love this Komlett.dk

tusend tak. Det var super

Just a friendly word of warning. Komplett did not fulfill their reasonable claim obligations towards me.

I bought a GPS tracker for my dog where one of the rubber clips holding the tracker broke, the first time I removed the tracker from the collar. In use under 2 months. The other three clips, despite my trying to stretch and break them, are fine. Obviously a defektive clip. I asked Komplett to replace (or repair) the rubber clip which they refused to do so and suggested I make a claim to the manufacturer. I stood firm on my claim and they then suggested I complain to "Nævnenes Hus" knowing full well the item concerned was well under the required threshhold. The rubber clip probably represents a value of around 35 DKK. so no big deal in replacing it, but if this is the way the company instructs its claims department to act on small amounts, you would expect them to try and avoid larger claims as well. One star is too many. I will not use them again.

Very good customer service🙂

Status juli: Komplett svarer ikke på mine henvendelser. Jeg har ikke modtaget den transportseddel, jeg skal bruge for at sende højttaleren ind til reparation igen.

Status primo juni: Jeg har fået min højtaler igen. Fejlen er (ikke voldsomt overraskende) ikke blevet udbedret. Til gengæld er den blevet voldsomt ridset på alle sider. Jeg vil tro den nu har mindst 50 ridser, hvor 10 af dem er meget dybe/synlige. Derudover er maling/lak slået af, og enkelte steder er der kommet grøn maling på. Da den blev afsendt til komplet stod den som helt ny. Det er ypperligt ringe.

Nåh ja, Komplett svarer igen ikke på min henvendelser.
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Status ultimo april: Jeg har forsøgt at komme i dialog med Komplett. De nægter at svare på mine spørgsmål, telefonisk og pr email. De har stadig min subwoofer, reklamationen har varet siden midten af februar. Nu er sagen bragt for Nævnenes Hus, som har antaget den. De kan heller ikke få Komplet i tale. Så sagen styrer direkte mod Forbrugerklagenævnet. Suk.

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Komplett is far from complete - unless you mean completely unreasonable.

I ordered an Onkyo 7.1 surround sound system which was on sale. The system arrived as expected, everything seemed ok. However, the subwoofer started to not wake up when the system was turned on, and the only remedy was to recycle the power on the subwoofer. So, I contacted customer service and after quite a bit of explaining, they understood the issue at hand. I had to send in the subwoofer for further investigation. I then received incomplete info (as in no info, just a reference number in an email) explaining what to to so I had to call them back being completely helpless, and this happened a few times. At last, my point about a subwoofer with periodic errors being a delicate, huge and heavy piece of electronic equipment should not be sent using a carrier like Post Nord was understood. I was told that their usual carrier Bring would come and collect the subwoofer at my home, I should just "put it in a box". Win! The day after, a person from Bring rang the door and since I had not received any other info I had not prepared the unit (the Bring guy turned on his heal in mid-conversation and just left). So I called Komplett again, and we sort of came to terms of what should happen. The same guy came the day after and I had put the unit in a cardbord box (as agreed) with padding on the sides in order to not damage the knobs. What could go wrong from here. Now, yesterday I received a letter from Komplett that I had not used the correct packaging, supplied with photos of a subwoofer with one of its "feet" pushed through its wooden board, showing a hole through, and with the comment that I was to cover the costs of the damages. I have then multiple times tried to make them realize that when they send their own carrier which is supposed to handle heavy and bulky packages damages of this kind is on their part and not mine. They blindly refuse and refer to standard policies which are not in play as we have made a specielt agreement to send this fragile piece of equipment.

Now, I have many times asked customer service to explain under what reasonable circumstances a subwoofer foot could be pushed through the unit. And what should be done wrt packaging to withstand this type of handling.
They blindly keep referring to the standard terms which are not in play as we have agreed otherwise on the terms of sending a quite fragile, heavy and bulky unit using their own specialized carrier.

What about just acknowledging that they have used a carrier that is not up to the job and just cover the damages?

Ordered something 2+ months ago. Never arrived. Bad customer support and information. Needed the product for my exams and studies. Was told that it would be delayed for another month. Support asked me whether I wanted to cancel my order and I accidently said yes because I was annoyed. I could not revoke the cancellation. I still need the product for tasks at university, but I am getting by with another solution at the moment.

Please be better communicating that a delay happening.

I often buy products from Aliexpress in China. And sometimes they are defective and I need to send them back. On average it takes 10 days from Copenhagen to one of the big cities in China to receive my product and it takes another 5 days for my money to be back into my account. And we have Komplett. The bold proud Norwegian company claiming to be the best. What a joke. The first product I sent back was on 4th of December and received my money back on 14th of January 2021. The same day (14.01.21) I sent back my other product and now it's 04.02.21 and they just told me on the chat that they need another 10 working days. It's not a one time thing. So I believe they think this is a normal way of working. Maybe they have a lot to do, I say hire more people. Make yourself a favor and buy your stuff from Elgiganten, Computersalg or Proshop. Stay away from this joke. What an embarrassing company, bringing shame to the Norwegian market. Learn from Elgiganten. It's not hard.

Bought a mouse and keyboard, came in very quick. My keyboard broke after one day though, so i reached out to them and they replied the same day, sending me a new with no extra costs and no return policy. Really easy and nice service.