Koolkingdom Reviews 

136
TrustScore 2 out of 5

2.0

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Rated 2 out of 5 stars

Firstly their high prices are somewhat offset by their frequent discount codes, but unfortunately free shipping is not likely. A 36 pack box ends up being £90 at best, when you can get it elsewhere f... See more

Rated 1 out of 5 stars

Please ignore good reviews as they are fake. Kool Kingdom is the worst site to buy cards from. - They offer 'free gifts' if you spend a certain amount like a free mystery booster pack, b... See more

Rated 1 out of 5 stars

Ordered during the winter sale, and received my cards fairly promtply. Unfortunately they sent out a lower rarity of a card I ordered. I got in touch to let them know, but unfortunately it see... See more

Rated 1 out of 5 stars

My order has been incorrectly delivered to the wrong address, are doing nothing at all the help me locate this. UPS cant help either unless the company using then open and investigation into this, I... See more

Company replied

Company details

  1. Game Store

Information provided by various external sources

Welcome to the Kool Kingdom, the place to go for Yu-Gi-Oh, Pokemon, Magic The Gathering, Cardfight Vanguard and other popular Collectable Card Games. See our amazingl prices that will have you coming back time and time again .


Contact info

2.0

Poor

TrustScore 2 out of 5

136 reviews

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No recent history of asking for reviews

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2.0

All reviews

(136)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I order at least 2 times a month from…

I order at least 2 times a month from Kool Kingdom I've never had an issue And delivery is always early.

Even when ordering multiple Yugioh products and Pokémon sized sleevss they called to double check this was right (it was). But the thought and consideration was there

April 2, 2018
Unprompted review
Rated 1 out of 5 stars

I am pretty much going to echo what…

I am pretty much going to echo what every other review has stated about this company, it is by far the worst one I have ever ordered from. To call themselves a company is a joke and how they are still operating is beyond me. I placed my order on the 28th December 2017 and have just been refunded what I was owed this week. The order was over £100 and I was disappointed when 1st edition packs advertised on the website were sent as unlimited packs. I sent numerous emails which received no reply, I also sent I letter attached to the returned product and still no reply. The only way to get in touch with this company seems to be by phoning every day till someone eventually decides to answer. During a month and a half period of doing this, I managed to speak to someone three times. Even then if you do manage to get through to someone, I got the same pathetic excuse of 'I'm sorry about this one of my other colleagues is dealing with it, I'll find out what's happening' and then wouldn't hear back. The lack of customer service and duty of care to provide a service is astonishing and it comes down to fraud and theft at the end of it. False advertising of packs and then hoping the customer gives up on chasing it up, as well as backlogging product. The only reason I was refunded was due to my constant pursuing and chasing up as it was a large order and I would advise anyone else to do the same. Please avoid this company at all costs, it is safe to say I will not be ordering anything from them again, as no customer should have to go through the experience they provide.

February 15, 2018
Unprompted review
Rated 5 out of 5 stars

Would definitely shop there again.

Affordable prices,variety of selection,and best of all,delivery in short notice.What more could I ask for?Although some items were out of stock(to be honest,there were out of stock everywhere I looked),the prices and the quick delivery make up for those items big time.

November 12, 2017
Unprompted review
Rated 3 out of 5 stars

The good, the bad and the disappointed!

Well after all my years of ordering, you would think you would atleast get my name right. My name is Kevan Inman. I use my partners address, (Michelle), for delivery because there is always someone in. Koolkingdom is great but ive had many orders cancelled because of lack of stock and many delays in some orders. Also i got sent a pack of sleeves of the wrong colour and was promised a replacement but sadly i have still never had.

November 11, 2017
Unprompted review
Rated 5 out of 5 stars

No issues

Shopping with Kool Kingdom was brilliant, I had no problems throughout the entire process and my items got delivered a lot faster than I was expecting! I will definitely shop there again.

October 7, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Choice, Excellent prices.

I found KoolKingdom while searching for out of print CardFight! Vanguard. They had some boosters that I couldn't find anywhere else in the UK. They also had some amazing deals on other CF Vanguard products and Magic the gathering too. I was slightly disappointed when shipping fees ate away a lot of the savings I made on the offers, but overall the prices were still good even after taking shipping costs into account. Will shop here again.

September 7, 2017
Unprompted review
Rated 5 out of 5 stars

i must say this website is everything …

i must say this website is everything we need in Ireland , fast shipping great quality packaging and well presented product and I'm very happy to leave a review for the great quality of service

August 30, 2017
Unprompted review
Rated 5 out of 5 stars

Ordered Yugioh Mega Tin Kaiba 2017

I hadn't heard of this site before and it was by pure coincidence that i stumbled across them searching on Amazon. Their search engine was really easy to use and the site very easy to navigate. Their product is of a decent price and a lot cheaper than some of the competition. Not only that but my order arrived the very next day and i got some excellent pulls! Would happily order again!

August 28, 2017
Unprompted review
Rated 5 out of 5 stars

5 star all round!

I've been buying from Kool Kingdom for a number of years now and have always found the service fantastic! The site is easy to navigate, delivery is very fast and the team are always willing to answer questions and support their customer any way they can. 5 star all round!

August 16, 2017
Unprompted review
Rated 5 out of 5 stars

Super kool 👌🏻

Amazing seller, always my first choice for Pokemon booster boxes. Speedy dispatch and delivery, friendliest customer services, and the best discount codes on TCG products anywhere on the web!

August 16, 2017
Unprompted review

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