I am a employee at kooma and this is far by the best company out there. We are all completely vetted to a high standards, kooma offers competitive rates to the customers. The readers including mys... See more
Company replied
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See what reviewers are saying
Spoke to many readers on here and find them to be pleasant and very accurate. When I am feeling low I turn to them and they give me clarity and make me feel so much better. I cannot understand what... See more
Company replied
Usually, I would give Kooma a 5 Star rating. I usually speak to two readers who are the most insightful I have ever consulted with. Yesterday I had a reading with a reader who only began giving me sup... See more
Company replied
Most of Kooma’s so called readers are fake, they basically tell you what you want to hear to make money out of you. The readers also know tricks like taking their time to respond to you (if it’s a tex... See more
Company replied
Company details
Written by the company
We are committed to offering the best psychic readings possible. Each of our Psychics, Tarot readers, Mediums, Clairvoyants, and other psychic readers is hand-picked for their unique talents, insights, and professionalism. We regularly assess the quality of our readers across our network to ensure our high standards are upheld. This includes both phone and online web chat readings, ensuring excellence and professionalism in every customer interaction.
Contact info
Suite 1, First Floor, 1 Duchess Street, W1W 6AN, London, United Kingdom
- help@kooma.co.uk
- www.kooma.co.uk
3.4
Average
148 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a employee at kooma and this is…
I am a employee at kooma and this is far by the best company out there. We are all completely vetted to a high standards, kooma offers competitive rates to the customers. The readers including myself do there upmost best to find the customers answers.
These negative reviews are clearly people who are not satisfied with being told the honest truth.
Hannah is amazing the best boss you could ever wish for.
Kooma rocks! 🥰
March 30, 2026
Unprompted review
Reply from Kooma
Dear Chanel,
Thank you so much for your kind words. We’re truly grateful for your feedback.
Kooma is incredibly proud of the high standards its readers uphold and the genuine care they put into every reading. It means a lot to us to have your support.
Warm regards
Hannah - Product Administrator
Kooma
Great site
Spoke to many readers on here and find them to be pleasant and very accurate. When I am feeling low I turn to them and they give me clarity and make me feel so much better. I cannot understand what the issue is with the price change. understand that this is there job and they deserve a pay rise like any other workers. Well done Kooma, keep up the good work.
March 1, 2026
Unprompted review
Reply from Kooma
Dear Amy,
Thank you so much for your kind and thoughtful review.
We’re truly grateful for your support and so pleased to hear that our readers have been able to bring you clarity and comfort when you’ve needed it most.
Your understanding means a lot to us. We’ll be sure to share your lovely feedback with the team.
Thank you for being part of Kooma!
Warm Regards
Hannah
Product Administrator - Kooma
I've been a loyal Kooma user for years…
I've been a loyal Kooma user for years and have had the pleasure of encountering some wonderful individuals. With the recent pricing changes, though, I've noticed that by the time I type in a question using the chat feature, the session is nearly done. A £10 credit now only lasts around 7 minutes, which is disheartening. I used to appreciate paying £16 for 20 minutes, as it felt worthwhile, but regrettably, that's no longer the case.
February 4, 2026
Unprompted review
Reply from Kooma
Dear Mark,
Thank you for your kind words and for being a loyal Kooma user. We truly appreciate your support over the years.
I completely understand your disappointment around the recent pricing changes. Rising costs across the board have made these decisions incredibly difficult for us. We are actively reviewing how we can continue to offer the best possible experience while navigating these challenges.
Thanks again for taking the time to share your thoughts and for your continued support.
Warm regards,
Hannah
Product Administrator - Kooma
Just because I have been emailing you…
Just because I have been emailing you for the past 6 months to be recruited but no reply now I don't know if you're deliberately ignoring me or you're being rude I know I have the true gift and I wanted to join but u have bogus people doing readings I know ain't worth it!!
July 8, 2025
Unprompted review
Reply from Kooma
Dear Fifi,,
Thank you for your comment.
This review does not relate to any service you received from us.
Recruitment enquiries are processed only when we are actively hiring. We receive a high number of general enquiries, and not all messages require or qualify for a response.
The Kooma team consists of verified, experienced professionals who meet our internal quality standards.
As this is not a customer experience, we kindly ask that you update or remove the review so Trustpilot can reflect genuine service feedback.
We trust this clarifies the situation.
Warm regards
Hannah
Product Administrator - Kooma
Usually, I would give Kooma a 5 Star rating
Usually, I would give Kooma a 5 Star rating. I usually speak to two readers who are the most insightful I have ever consulted with. Yesterday I had a reading with a reader who only began giving me supposed insights at the 3-minute mark, when I had been charged for the reading and could no longer change to another reader. The advice offered, because that is all it was, I suspect, was gleaned from a quick search on the internet for gigs or side hustles. It is irresponsible for a reader to give fundamental advice to fill up the minutes. If there is no connection, end the call and suggest that the caller find another reader.
November 26, 2025
Unprompted review
Reply from Kooma
Dear Ealinggirl,
Thank you for your feedback. We’re sorry to hear your recent reading didn’t meet the standard you’re used to. As a long-term customer, you’ll know we always encourage callers to end the call in the first couple of minutes if the connection doesn’t feel right so we can refund or issue a bonus reading. In this instance, you chose to continue, and once you emailed us we immediately arranged a full complimentary reading to make things right.
We’ve reviewed your comments with the reader and will address your concerns to ensure our usual quality. We’re glad you’ve had excellent experiences with your regular readers, and we hope to restore your confidence moving forward. If you’d like further support, we’re here to help.
Warm Regards
Hannah
Product Administrator - Kooma
I am a psychic who works for Kooma
I am a psychic who works for Kooma, I have worked for other sites and i find this to be the best one. Has a Psychic we all work very hard to give you the best advice and messages from loved ones in spirit, I see some giving negative reviews. These tend to come from people who have not been told what they want to hear. I have also come across very rude customers when you tell them the truth.We are here to tell you what we see, not what you want to see. All in all a good site with genuine honest psychics.
October 14, 2025
Unprompted review
Reply from Kooma
Dear Kaz,
Thank you so much, for your lovely words and for being such a valued part of the Kooma family.
We truly appreciate the care, honesty, and dedication that our psychics bring to every reading.
It means a lot to hear your thoughtful feedback and to know that our shared commitment to genuine, heartfelt guidance shines through.
We’re proud to have you with us and grateful for all that you do.
Warm Regards
Hannah
Product Administrator - Kooma
ive had few readings over last few…
ive had few readings over last few years. Great value 3 i loved were Mike Sabrina & my fav moon goddess
Moon goddess has years of reading. Asks nothing unless u need area names times to when things got rough in past. Strong psychic medium got my dad named people at work & family im like wow. Predictions started to happen few days ago im feeling very good now. The last few years have been very hard for me this is good service when u think NHS on line support costs 45 quid per wk counselling ect. I clearly think koomas rates are excellent value
August 12, 2025
Unprompted review
Reply from Kooma
Hi Caroline,
Thank you so much for taking the time to share such a wonderful review. We’re truly delighted to hear how much you’ve enjoyed your readings with Mike, Sabrina, and especially Moon Goddess. It’s heartwarming to know that their insights and guidance have brought you comfort and clarity during a difficult time.
We’re so pleased that you find our service good value and that your recent predictions have already started to unfold. Your kind words mean a lot to our readers and our whole team.
Wishing you continued positivity and brighter days ahead.
Warm regards,
Hannah - Product Administrator
Kooma
I have had readings on kooma for many…
I have had readings on kooma for many years and honestly no issues once you find your right readers. I don’t understand why people are so mad about increase in price? As we all know the price of everything is rising so will the price of the reading. The readers are genuine, compassionate and kind, trying to guide you and help you. So what if they earn extra money? The deserve it. I hope all this money or most of it is actually going to the readers. Some of my favourite are Sylvia, Sally, Aurelia, Nicola and Tristy Pixie, Alfie. They never sugarcoat but they also validate the way you feel about things right now. I will definitely continue getting readings from kooma.
September 29, 2025
Unprompted review
Reply from Kooma
Dear Paulina,
Thank you so much for sharing such a thoughtful review. We are truly grateful for your loyalty over the years and delighted to hear that you have found readers who resonate with you and provide the guidance and honesty you value. Your kind words about Sylvia, Sally, Aurelia, Nicola, Tristy Pixie, and Alfie will mean a great deal to them.
We also deeply appreciate your understanding regarding pricing. Our readers dedicate themselves with compassion and care to every reading, and it’s wonderful to see that their effort and sincerity are being recognised.
It’s a privilege to continue supporting you on your journey, and we look forward to being here whenever you need us.
Warm Regards
Hannah
Product Administrator - Kooma
Lack of integrity
I have been having readings on Kooma for many years and have no issue with the readings as it is my choice who I select for the reading and whether I choose to continue with it. My issue is with the lack of integrity shown by Kooma by not displaying negative reviews,and only showing positive ones? The reviews are unbalanced and biased which is not fair on those of us deciding which reader to go for. The reviews are more informative than the ratings and so there should be complete transparency.....I left 2 reviews yesterday- the positive one is showing but surprise surprise, the negative one is not. Surely, this myst be against legislation
September 7, 2025
Unprompted review
Reply from Kooma
Dear SSH,
Thank you so much for your thoughtful review and for being a loyal customer over the years. We’re glad to hear that you’ve been happy with your readings, and we’re genuinely sorry that our review display has caused frustration.
I’d like to clarify how our system works: we feature a selection of written testimonials on each reader’s profile, while every rating (including your recent 1-star rating) is always included in the overall percentage score. This way, all feedback is reflected in the ratings customers see, even if every written comment isn’t displayed as a testimonial.
That said, we truly appreciate your point about transparency, and your feedback will help us explore ways to make this clearer for all our customers. Thank you again for taking the time to share your experience; your honesty helps us improve.
Warm Regards
Hannah
Product Administrator - Kooma
Been using for a few years
Been using for a few years. Logged in and saw the ridiculous increase. Won't be using it again
September 1, 2025
Unprompted review
Reply from Kooma
Dear Janessa,
Thank you for being a loyal customer over the years and for taking the time to share your feedback. We’re truly sorry to hear that our recent pricing changes have upset you.
We’ve carefully reviewed our rates to ensure that our talented readers are fairly compensated for their time and expertise, while still offering options to suit different budgets. Many readers remain at the £0.80ppm rate, and those who prefer the £1.20ppm rate choose this themselves when they log in. We also work hard to stay very competitive compared to other services in the market.
We completely understand that price changes can be frustrating, and we’re grateful for your honesty and the time you’ve spent with Kooma. Should you ever decide to return, you’ll always be a valued customer.
Warm regards,
Hannah
Product Administrator - Kooma
I am reluctant to call with the price…
I am reluctant to call with the price increase . Have been using Kooma for years , but now it’s too expensive and the reading is over too quickly with the increased rate. Now it’s not good value for money .
I notice some readers are still advertising on the old rate why is this? Not complaining at this as these readers are more affordable but a limited choice .
August 31, 2025
Unprompted review
Reply from Kooma
Dear Ang,
Thank you so much for taking the time to share your feedback and for being a loyal customer over the years. We truly value your trust in Kooma, and I’m sorry to hear that our recent pricing changes have left you feeling disappointed.
We completely understand your concerns about pricing. Our readers set their own rates when they log in, which is why you may still see a mix of £0.80ppm and £1.20ppm options. We also work hard to stay very competitive compared to other services in the market.
We’ve introduced this change to ensure readers are fairly compensated for their time and expertise, while still offering a range of choices to suit different budgets. We truly appreciate your feedback and your continued trust in Kooma.
Warm regards,
Hannah
Product Administrator - Kooma
I have used Kooma for many years and I…
I have used Kooma for many years and I have spoken to some great people on there. However, now that you have changed the pricing, by the time I ask a question on the chat option, the reading is almost over. If I buy a £10 credit, I basically get about 7 minutes. Its so disappointing. I preferred paying £16 for 20 mins, it was worth it, but not anymore unfortunately.
August 5, 2025
Unprompted review
Reply from Kooma
Hi Seren,
Thank you so much for taking the time to leave a review, and we truly appreciate your loyalty over the years. We're really glad to hear that you've had meaningful experiences on Kooma.
We're sorry to hear the recent pricing changes have left you feeling disappointed. We understand that every minute counts, especially when you're looking for insight and connection.
The decision to change our pricing model wasn’t made lightly. It reflects rising costs and also ensures that our readers are fairly compensated for their time and energy. That said, we're always listening to feedback like yours and will keep reviewing how we can offer the best value to our customers.
We really hope you'll continue your journey with us, and we’d love to welcome you back in the future.
If you ever want to chat further or share more feedback, we're always here. Please email us at help@kooma.co.uk
Warm regards,
Hannah
Product Administrator - Kooma
FIX UP KOOMA ADMIN
Kooma grest site in itself and i have my main favourite readers but the owner or workers behind the scenes are one big bunch of horrible, rude staff and im being very honest, i am a customer but i also have psychic gifts and i actually want to do it even brought my tarot cards, ive emailed you people numerous of time and you all have a damn nerve to ignore me and expect people to pay their money, i asked what is required to be a kooma reading no answer no nothing so its resort me to write a negative review because im being ignored.
FIX UP!!!!
May 21, 2025
Unprompted review
Reply from Kooma
Hi Fifi,
Thank you for your feedback, and I'm sorry to hear you felt ignored. That’s never the experience we want anyone to have.
We genuinely appreciate your interest in joining Kooma as a reader. We aim to respond to all enquiries, and we kindly encourage checking spam or junk folders, as our replies can sometimes end up there.
We understand how frustrating missed communication can be and regret that this led to a negative impression.
Our recruitment process is selective to ensure the best experience for our users, and unfortunately, we aren’t always able to proceed with every application.
We appreciate your enthusiasm and wish you all the best in your journey.
Warm regards,
Hannah
Product Administrator - Kooma
Increased prices
What’s with the new pricing system if your going to increase prices at least have some decent readers on u your site and most of the readers at £1.20 per min definitely not worth it possibly only 1 or 2
July 30, 2025
Unprompted review
Reply from Kooma
Dear A. Johnson,
Thank you for sharing your feedback.
We understand that price increases can be frustrating, but they were necessary to cover growing operational costs and maintain the quality of our service.
Kooma is committed to providing a platform that supports both our valued readers and clients, and this update helps ensure we can continue doing so.
As for the readers, we appreciate that preferences vary, and we do encourage our customers to find the reader who truly resonates with them.
I hope this clears up your concerns. If you'd like to discuss further, please feel free to reach out at help@kooma.co.uk.
Warm Regards
Hannah
Product Administrator - Kooma
Disappointed - never use
Poor customer service and maybe deception? i bought 20 minutes and i am unable to use it. Cannot login into my account or use my customer number for a phone reading. Impossible to reach customer service on the phone. If your service is available 24 hours, why is your customer service team not?
April 30, 2025
Unprompted review
Reply from Kooma
Dear Sachit,
Thank you for reaching out. We understand your frustration. Please note that our promotional offer is strictly limited to first-time customers and can only be used once per person. Our system has detected that multiple accounts were created under your name, which is a violation of our terms. As a result, the offer was not applied.
This policy helps us ensure fairness for all users and prevent misuse of promotional credits. We appreciate your understanding.
While our service is available 24/7, our customer support team is available daily from 7 AM to 11 PM to assist with any account issues. We also respond promptly to inquiries sent to our support email.
If you believe there was a misunderstanding or would like us to review your case further, please don’t hesitate to contact us at help@kooma.co.uk.
Warm Regards
Hannah
Product Administrator - Kooma
Very talented readers with a great…
Very talented readers with a great range of skills.
They are not miracle workers , they are hard-working human beings who always try and help you .
March 10, 2025
Unprompted review
Reply from Kooma
Hi Divina,
Thank you so much for your kind words! Your thoughtful review truly means a lot to all of us at Kooma. We're so glad to hear that you appreciate the effort and heart our readers put into their work.
You're absolutely right as while they can't promise miracles, our readers do promise to show up with dedication, honesty, and the genuine desire to help.
It’s wonderful to know that came through in your experience. Thank you again for your support.
Warm Regards
Hannah
Product Administrator - Kooma
Fake and scam readers
Most of Kooma’s so called readers are fake, they basically tell you what you want to hear to make money out of you. The readers also know tricks like taking their time to respond to you (if it’s a text reading) that after 3 minutes they’ve made their basic rate. Don’t waste your money on any types of phone or online readings it’s a complete scam!
March 14, 2025
Unprompted review
Reply from Kooma
Dear Ian,
Thank you for taking the time to share your feedback. We always welcome constructive input from our clients, as it helps us continue improving our service.
That said, we couldn’t help but notice that on January 9, 2025, you left a very positive review for another platform — one where, as we understand, you also work as a reader. Given this connection, it’s difficult not to question the objectivity of your review on our service. When someone with a clear affiliation to a competitor leaves a negative review, it understandably raises concerns about intent and fairness.
At Kooma, we’re committed to transparency and value feedback that reflects genuine customer experience.
If you'd like to discuss your concerns further, please don't hesitate to reach out to us directly at help@kooma.co.uk.
Warm regards,
Hannah - Product Administrator
Kooma
Scott Spirit reading today
A great reading with Scott Spirit: very pleasant, very comforting and very accurate. Defintely ten out of ten!
February 14, 2025
Unprompted review
Reply from Kooma
Dear G.,
Thank you so much for your kind words!
We're so glad to hear that your reading with Scott Spirit was a pleasant and comforting experience. It's wonderful to know that it was also accurate for you.
Your rating means the world to us, and we truly appreciate you taking the time to share your experience.
Warm regards
Hannah - Product Administrator
Kooma
My go-to for accurate readings
I’ve been having readings on Kooma now for about 2 years. As is always the case on these platforms, some readers are better than others. I have personally had very accurate and consistent readings with Sylvia, Alfie, Joey, Maurice and Tori. They are my go-to readers as they are highly intuitive and friendly. Some of my other readings have been very generic, but I guess it just depends on the energy.
December 24, 2024
Unprompted review
Reply from Kooma
Dear Katie,
Thank you so much for your lovely feedback!
I'm so happy to hear that you've had such positive and consistent experiences with Sylvia, Alfie, Joey, Maurice, and Tori. It’s wonderful to know that their intuition and friendliness have made such an impact on your readings.
We always strive to connect with the right energy, and I truly appreciate you sharing your journey with us. Your kind words mean a lot, and I’m so grateful for your continued trust and support!
Warm Regards
Hannah
Product Administrator - Kooma
Gone are the days when you could get a…
Gone are the days when you could get a decent reading from someone who knew what they were talking about. The readers on the chat service are super slow too.
November 11, 2024
Unprompted review
Reply from Kooma
Dear Anna,
Thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. According to our records, we have processed a full refund for your session, despite the reading being completed. We also kindly remind our clients to avoid overwhelming readers with multiple questions at once, as they need time to carefully process the information.
We noticed in your last email to the CS team that you mentioned a preference for phone consultations, and we’re glad that you've found a method that works best for you.
Warm regards
Hannah
Product Administrator - Kooma
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