Koru Kids Reviews 

742
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Parents frequently share that finding after-school childcare has become much easier thanks to the well-organized platform, intuitive application, and smooth overall process. Families note that the customer service team is extremely supportive and responsive, providing wonderful nannies who bring stability and consistency to busy households. Some reviewers were not happy with low pay rates and felt that staff compensation did not match their professional childcare experience. A few other people also felt that the initial application process involved far too much time, effort, and stress before ultimately receiving generic rejections.

What people talk about most

Staff

Consumers find staff to be exceptionally dedicated, frequently praising the informative training materials... See more

Service

Users describe ambiguous interactions with service, highlighting both strong appreciation and deep... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions on support quality varied... See more

Application

People report high satisfaction with the application, praising its ease of use for logging hours and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Many things are very good There is good training, advice and guidance. However, I do not like having to wait six weeks to get my first wages, as I feel that is too long for a low-paid job... See more

Rated 4 out of 5 stars

Koru Kids is a well organised company. The only reason why I have given 4 stars rather than 5 is because many applicants say they are interested and then never reply to future messages. I think this n... See more

Rated 5 out of 5 stars

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... See more

Rated 5 out of 5 stars

We have used Koru Kids for our afterschool childcare for three consecutive years. I don’t know what I would have done without them! We have had some amazing childminders through them, who have b... See more


Company details

  1. Child Care Agency
  2. Part Time Daycare

About Koru Kids

Written by the company

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Contact info

4.1

Great

TrustScore 4 out of 5

742 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(742)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Koru kid is like a family

I have worked with a lot of families,it sure helps them to be with there children while they work and at home ,you can keep in contact with the parents while they are at work with little messages.koru are the best for help support and being there for there nannies and family .

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

I love koru kids

I love koru kids , I am enjoying my work at safe place , nice people . We gone through all process which need in childcare.
I am proud to be nanny one lovely family,I am working more than 7 years in childcare sector. I am looking after two lovely girls who are the best in the world.
Thank you koru kids for the nice family.

I always get informative Emails from you.
All parents who registered with kuru kids,my kind regards to them and all koru kids team.

October 21, 2024
Rated 1 out of 5 stars

Unhelpful towards Nanny’s (which is why they are so unreliable)

I applied to work with them recently. They literally say in the process it’s ok if you have zero experience or your experience is with watching family children (there’s multiple choice questions asking this). They don’t make it clear until the end that using your family member as a ref means your application will be rejected (I had to go into the FAQ’s to find this and right at the end of the reference form there is a sentence mentioning it can’t be a family member) but they insist you use someone who has first hand experience of you watching children. I mentioned from the get go in the relationship to me box that this was my cousin (it’s his children I’ve watched mainly) and they imply that watching your family’s children are ok and insist on using someone who has first hand experience of you watching children so I wasn’t sure what to do. I immediately contacted support this morning and they were like no sorry you’re rejected and can’t reapply or add another reference, you said you were being truthful and you’ve not been truthful. At no point did I lie - I said it was my cousin and it is my cousin? I’m not a liar, in fact I’ve been penalised for being too honest. So because of a clerical issue - they have now missed out on someone who is responsible, prompt and actually cares about people. And they were rude about it. I’ve read many reviews saying your Nannie’s are unreliable - this is clearly why! You value clerical errors in a process over actual people and how good they will be at the job.

October 23, 2024
Unprompted review
Koru Kids logo

Reply from Koru Kids

Hi Sara,

I am really sorry to hear about your experience. I think there has been a misunderstanding as your application is still live.

I can see that our application team has already been in touch with you to confirm that we have not rejected your application. I hope you have now managed to connect with them but please let me know if we can help any further by emailing care@korukids.co.uk.

Best wishes, Mando at Koru Kids

Rated 5 out of 5 stars

Love it

So easy to find exactly what you’re looking for. I managed to get a job very quickly through the app and with lovely families. I have been working with them for just over a month and find the process of recording shifts and expenses extremely straightforward.

October 14, 2024
Rated 5 out of 5 stars

Koru Kids is a trusted company

Koru Kids is a trusted company. They provide a range of families you can choose from and go for any that suits your location and time-wise.

The families that I have worked with are so lovely.

My favourite thing about this company is the flexible hours.

October 17, 2024
Rated 1 out of 5 stars

Parent searching for childcare

I am a parent who tried to use korukids to find after school nanny. The website is really well designed and it conveys the idea of a very smooth process. However, this is not what I experienced. Two nannies did not show at the interview without previous notice and without apologies. Another candidate requested to delay the trial due to a cold but she eventually informed that she was no longer interested in childcare. I would expect the platform to encourage candidates to be honest with the families and be transparent about their commitment. I think that platforms that directly connect parents to nannies like nannyjob.co.uk or childcare.co.uk provide better service.

October 16, 2024
Unprompted review
Koru Kids logo

Reply from Koru Kids

Hi Francesca,

I'd like to reassure you that this is not the level of service we strive for and thank you for sharing your feedback.

We recognise how frustrating it can be if an interview does not go ahead without any communication from a nanny. Koru Kids is fully committed to raising our standards and take a number of measures to support this:

- We monitor feedback from families and if necessary remove nannies from our platform who do not meet our standards
- We offer additional training to nannies to ensure they understand the importance of a family's time
- We have built a new dashboard to help families and nannies keep on top of their interviews so that things are easier to keep track of

I can see that the team has reached out to you via email already and offered some tailored support to help you find suitable childcare, please do let us know if we can help you by emailing us on care@korukids.co.uk.

Best wishes, Mando at Koru Kids

Rated 5 out of 5 stars

A supportive and organised process

I have become a nanny for the first time all thanks to Koru kids. They have made it so easy for me to join and I have felt held and supported the whole way. The website/ systems/ app are amazing and it all feels very smooth and organised which makes my job a lot easier! They are always checkin in on me to see how I'm doing and it feels like there are lots of opportunities for more work if I wanted it.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great families

Great alongside university or if you’re interested in part time work (with interest in childcare of course). The hours are flexible and the families picked by Koru Kids are great!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Will recommend without hesitation

Koru Kids is an excellent Nanny service and a very simple website and App to navigate through. Just interacted with an agent on LiveChat and it was very quick and ease. The agent with very quick at responding and was able to resolve my call with no issues.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Koru kids really helped me.

Koru kids really helped me to find a job and setting up an account was super easy! The website and app is clear and easy to use. I’ve been so happy since I have become a koru kids nanny it really is a life changing job.

October 8, 2024
Rated 5 out of 5 stars

Koru Kids has made our lives so much easier

Koru Kids has made our lives so much easier! It took us less than two weeks to find our nanny; we interviewed 4 candidates, but from the moment we met her we knew she was the one!

She is super reliable (I don’t think she’s ever been late in the months she’s been with us), it’s just so reassuring knowing that every day we’ll get a message from her 5 minutes before pick up letting us know she’s already there waiting for our little one and what they’ll be up to.

We are also so confident that our son couldn’t be in better hands, we have seen him develop incredibly in the months she’s been looking after him and he really enjoys spending time with her. He’s made new friends in the playground and playgroups which he’s always talking about, he’s discovered new local places and activities which he really loves, and more importantly these are having a positive impact on his development. She started taking him to an arts and crafts workshop in the local library and we have noticed how he is now able to focus on a task for longer which was always a struggle as he’s just 4 and a very active little boy.
We are so lucky to have found her!

December 27, 2023
Rated 5 out of 5 stars

Great job!

Koru kids are a great agency to work with they offer so many training resources and advice and the team are really helpful!

October 2, 2024

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