Extremely bad aftercare. I ordered 2 of the same dress but different sizes from Debenhams and you have to return directly to Krisp which I did. The parcel arrived back to them 2 days later and they sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered from Krisp twice now and both times I've been very happy with the experience. Good prices, prompt delivery, true to size, and clothes are lasting well (much more durable than some items... See more
After reading the reviews here I was a bit loathe to complete my order but took the risk as my order was under £40. I have had no problems whatsoever. My order arrived within 5 days but unfortunatel... See more
Company replied
I ordered 3 dresses through Debenhams, returned all 3 as they didn't fit. Returned on 22.04.26 they received them on 24.04.26 a si tracked the tracking on receipt from return. I had no email to say th... See more
Company details
Information provided by various external sources
Krisp is a dynamic fast fashion retail group that focuses on delivering catwalk style looks and all the latest trends at value for money prices. Our target audience is the fashion conscious 15-35 women's wear market. We aim to be exciting and innovative, offering our customers the fashions, and accessories that they want, when they want. We realise the most important part of our success is our customer. This is why we are focused on delivering an exciting shopping experience and making sure that our high standards of quality, value for money and service are always met. Our buying team aim is to develop our own styles and bring the latest fashions from the catwalks quickly to the shop floor. This fast, flexible supply chain, together with the winning formula of style, quality, value and service has enabled Krisp to grow to where it is today. We are firmly focused on our customer's needs and we hope that with continuous developments and innovation we will continue to expand and bring our unique experience to shoppers throughout the country and abroad.
Contact info
Second Floor Asiatic Carpets Chancel Industrial Estates 430 High Road Willesden , NW10 2DA, London , United Kingdom
- 0208 459 4566
- website@krisp.co.uk
- www.krisp.co.uk
2.7
Poor
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant!
Really impressed with this company. The scarf is gorgeous, so soft and the best price anywhere for the material. Customer service excellent, went out of their way to get it to me in time for an event and it arrived in time despite it not being guaranteed until the Monday because it was a weekend. Really impressed and will be buying more of their gorgeous scarves.
September 29, 2023
Pre-worn and damaged item
August 28, 2023
Was pleased with my purchase which was…
Was pleased with my purchase which was to wear with a dress at a wedding. Good online service and delivered in good time.
July 30, 2023
Reply from Krisp
Hi Alice,
We are glad to hear you were pleased with your purchase and hope to see you shop with us again at Krisp very soon!
I was really upset with my order
I was really upset with my order. I ordered 5 items, and only got three of them. There was nothing to tell me why 2 were missing. After emailing them, I only got why they were missing, it was out of stock. Money back, but if I didn´t write, I would have not gotten answers.
Also the stuff I did get, was poorer quality that I have gotten in the past. I unfortunately think this is the last time I will order from them :(
July 24, 2023
Awful customer service
I am absolutely appalled by the lack of customer service in the Bedford store. I’ve been several times and the clothes and some staff that are good, but one of the members of staff is awful. He has been on face time, vaping and yesterday I went in the store to see him sat in an armchair asleep at the back!! I have left a review on google previously about the face time and vaping and was told that the matter was looked into and wouldn’t happen again. However since returning to the store, I saw the member of staff vaping again. When they replied to my google review, they said it was a one off incident but if it’s still happening clearly it isn’t. They also said to contact them on the website so that they could compensate for the issue, I couldn’t find on the website to speak with someone so I emailed (email sent on 25th July) but I still haven’t received a response. I have never dealt with such an incompetent company. Maybe their online store is better, but never go to the Bedford store.
July 13, 2023
Unprompted review
Delivery was on time
Delivery was on time. Dresses were a great fit. Super comfortable. Got lots of compliments.
Excellent, thank you.
August 1, 2023
Reply from Krisp
Hi Joy,
Thank you so much for leaving us with such a lovely review. We hope to see you shop with us again here at Krisp very soon.
Reply from Krisp
Hi Rodica,
We are really sorry to hear this. Our customer service team is looking into this urgently.
Beautiful quality dress
Beautiful quality dress. Arrived promptly. Very good value for money and was a perfect fit.
June 27, 2023
Reply from Krisp
Hi Susan,
Thank you very much for your kind words. This means a lot to us.
Just got my dresses today 🤗 😍 ☺
Just got my dresses today 🤗 😍 ☺. They are absolutely gorgeous 😍. They fit my hourglass ⌛ figure flawlessly. I would highly recommend this company. I live in US and it didn't took too long for them to get here. From the day I ordered them and the day they got here it all took 11 days.
July 11, 2023
Reply from Krisp
Hi Amela,
Thank you for your kind review. We are glad to hear of your lovely shopping experience.
My dress is beautiful it looks how it…
My dress is beautiful it looks how it did on the website and it arrived within a few days! Fantastic service
July 3, 2023
Reply from Krisp
Hi Beth,
We are pleased to hear that you enjoyed shopping with us at Krisp and are grateful for you leaving such a positive review.
Lovely quality and delivered swiftly so…
Lovely quality and delivered swiftly so was here for the occasion I needed it for
July 3, 2023
Reply from Krisp
Hi Lynne,
We are glad to hear you are satisfied with the service and welcome your future orders!
Reply from Krisp
Hi Hollie,
Thank you for leaving a positive review and we hope to see you shop with us here at Krisp very soon!
Excellent company
Excellent company. The size 8 was a perfect fit. After problems with Yodel, Krisp were very quick to sort out the issue and I received a replacement the next day. Thank you.
July 7, 2023
Unprompted review
Reply from Krisp
Hi Dawn,
Thank you so much for leaving us with such a positive review. We are glad we managed to solve the issue and welcome your future orders!
Excellent
Excellent! The size guards is so accurate and the fabric is perfect 👍🏻. Happy to do more shopping with Krisp
June 26, 2023
Reply from Krisp
Hi Bukola,
Thank you for such a lovely review and are glad to hear that you are satisfied with your service.
Reply from Krisp
Hi Alexander,
Thank you for taking the time to give us such a positive review. We are glad to hear of your shopping experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.