Krispy Kreme UK Ltd Reviews 

Angela (customer support) was super helpful arranging a delivery when DPD did not deliver as promised. Customer service solved the problem and arranged an alternative delivery date. No extra charge.

Contacted Angela customer service who answered all my questions and dealt quickly with a refund as unable to pick up

Rebecca has been really helpful in helping me place a corporate order- she has gone over and above to make it easy and i am very grateful and impressed! Thank you :)

Great colourful and tasty donougts (a fantastic treat for colleagues:)) plus excellent and responsive customer service!

I ordered 6 personalised donuts and 12 seasonal donuts for my daughter’s wedding. Only the 6 personalised donuts arrived. These were ordered for a donut wall so I had to search for donuts similar to the ones I ordered. I was only refunded the order that did not show and advised to travel to my local Krispy Kreme store which is a 2hour round trip. Obviously, I could not do this the day before the wedding, so went to a local store and had to purchase donuts which were a day old and much more expensive to buy individually. The personalised donuts I ordered stated mr and mrs so clearly an important order and very upsetting that it did not arrive. It was additional stress that we did not need the day before the wedding. I understand mistakes happen but for such a small order I am unsure how this went so wrong. The box I received stated order 1of 1, not 1 of 2, so it was clearly an internal issue and not a delivery fault.

Quick response and great customer service

Angela the telephone agent and Tom the instore man from the Norwich Branch were outstanding.Cheerful,wanting to help but remaining professional ,showing Empathy during my purchase for my Mothers wake.She was a recent convert to Krispey Kremes.

As much as my first experience within the shop was unsatisfactory. After contacting customer services about this, the support and understanding I received from the customer service advisor Rebecca, was exceptional. She was very understanding and supportive and made me feel listened to. It's lovely to know supportive staff are here to help

After a problem with my order, Angela from Krispy Kreme Customer Service fixed it, right away and was very helpful and polite.

I contacted customer services on Sunday afternoon after having an issue with my delivery. Angela replied first thing Monday morning and without any hesitation, it was sorted. Excellent service and refreshing to see prompt remedial action taken to rectify an issue. Many thanks.

Very fast and helpful customer service by Rebecca, she ensures customer issues are solved in a fast and efficient way. Thank you Rebecca

I wanted to take a moment to express my gratitude for the exceptional service I received from Eloise during my recent order experience. After encountering issues with some of my deliveries from DPD, I reached out to your customer service department and was fortunate enough to speak to Eloise. She went above and beyond to ensure that the replacement boxes were sent out promptly. Eloise’s customer service skills are truly outstanding, and she is a credit to your customer services team. Thank you so much, Eloise, for all your help.

The customer service team were super helpful with our corporate order - very efficient and made all adjustments needed without any hesitation. Shout out to Rebecca who made it super easy to place the order.

good custmer service and had a good time here

Customer service lady called
Rebecca one of the worst customer ever .. I did complain about the issue she just ignored me. She should not be allowed to work customer service, not nice person

Copy of the complaint

On Saturday, 6 June, at approximately 12:00 pm, my family of five and I visited the store intending to purchase some doughnuts. Upon arrival, we joined a queue and waited to be served. While waiting, several members of staff walked past us without acknowledging our presence or offering any assistance, despite there being a queue of customers.

When a member of staff finally approached the queue, she spoke directly to the customers behind us, completely ignoring us. I politely pointed out that it was our turn to be served, but she responded in a very rude manner, telling me to move away. She then pushed me backwards, which left me shocked and extremely upset. I find it unacceptable that a member of staff would physically push a customer.

As a result of this experience, we chose not to place an order and left the store. I understand that the store may have been busy, but this does not excuse such poor customer service and inappropriate behaviour.

My family of 6 person and I were very disappointed by the way we were treated. What should have been an enjoyable visit was completely ruined by the actions of your staff member.

I would appreciate it if you could investigate this matter and let me know what action will be taken.

I look forward to hearing from you.

Kind regards,

Michelle

Rebecca at customer service is an absolute superstar! Sorted my mistake within minutes.

We received excellent customer service from Angela who helped us resolve a mixup with a large corporate order. She was great on the phone, very kind and customer-oriented, and sent us a follow-up via email. 10/10

Eloise has been amazing in helping me with any issues I had and is the main reason I gave 5 stars; she replied quickly and was very polite.

Excellent customer service from Angela this week.
Courier delivered doughnuts to wrong address but nothing was too much trouble for Angela. She sorted issue very well. A very happy customer!

Really disappointing experience tonight at the Trafford Krispy Kreme drive-thru.

After waiting in a long Saturday evening drive-thru queue, we finally reached the window only to be told they had completely run out of Original Glazed doughnuts – the one product people visit Krispy Kreme for.

To make matters worse, there was no apology from the staff, and several managers wearing hats appeared to be standing around rather than helping or managing the situation. The store also had very few doughnuts left overall.

If you’ve sold out of your flagship product, especially on a busy Saturday night, why keep the drive-thru open without any warning? A simple sign at the entrance or someone advising customers before they queued would have saved everyone a lot of wasted time and frustration.

Poor stock planning, poor communication, and poor customer service. A very disappointing visit.