KSL Clinic - Kent Reviews 

598
TrustScore 5 out of 5

4.9

7 Station Road, ME14 1QJ Maidstone, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the get go I was made to feel very welcome and at ease. Everything was explained perfectly and the procedure was ALOT more easy going than I had first imagined. If you are even debating the thoug... See more

Rated 5 out of 5 stars

Third PRP session at KSL with Louise. Always polite and great to talk to whilst undergoing the treatment. Won’t lie, it does still sting no matter your experience but it’s only a few times a year for... See more

Company replied

Rated 5 out of 5 stars

Had my PRP session today with Louise. I also saw Brooke and another member of staff who as always were friendly and professional whilst making me feel relaxed . Louise talked me through the procedure... See more

Company replied

Rated 5 out of 5 stars

Everything from the first meeting to discuss the procedure to the after care has been superb. The day of the transplant i was made very welcome and everything was explained to me which relaxed me g... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Hair Replacement Service
  3. Plastic Surgery Clinic

Written by the company

The UK's Leading Hair Clinic since 2013. We offer complete hair restoration for men and women of all ages suffering from hair loss. We are located across the UK with clinics operating out of Kent and Manchester and offer consultancy services in Bristol and Birmingham. KSL have a wide celebrity client, these include TV Personalities and Sports Stars: Joe Swash (Actor/Presenter), Jake Quickenden (X-Factor), Jack Fincham (Love Island), Gaz Beadle (Geordie Shore), Stuart Hogg (British Lion Rugby) and Paul Robinson (International Ex-England Footballer).

1000's of Lives Changed!

Written by the company

We're Committed to Providing Outstanding Patient Care
Complimentary Consultations | In-person or Virtual Available | Monday-Saturday | Contact us today on 0166 686101 (Kent) or 0161 503 0537 (Manchester).

We Guarantee Our Results!

Reassurance You’re Covered with our 80% Guarantee.

At KSL Clinic we guarantee 80% regrowth of your transplanted hairs, if we do not deliver this, we will carry out a second procedure to achieve the percentage. 

Contact info

  • 7 Station Road, ME14 1QJ, Maidstone, England, United Kingdom

  • 01622 686101

4.9

Excellent

TrustScore 5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(598)

275 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, smooth and professional

December 14, 2024
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hello Guy,

Thank you for leaving a rating and the positive feedback!

If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

KSL Clinic Review

I couldn’t recommend KSL Clinic enough, from the consultation to after the procedure was a pleasure. Everything was effortlessly carried out to a high standard and it’s a credit to Dr Nishal and the whole team the day of my procedure. Look forward to the aftercare with the clinic.

March 26, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Joe,

Thank you for the kind words, we're happy to hear you were taken care of so well.

I will pass on your positive feedback to Dr Nishal and the rest of the Kent team!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Excellent service and support from the…

Excellent service and support from the team at KSL Clinic - Maidstone. Nurse Kelly is very kind and reassuring.

March 27, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi C Friday,

Thank you for the kind words, we're happy to hear you were taken care of so well.

I will pass on your positive feedback to Nurse Kelly and the Kent team.

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk



Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Best in the game wouldn’t go anywhere…

Best in the game wouldn’t go anywhere else

March 27, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Lewis,

Thank you so much for the kind words, we love reading positive reviews like this!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 1 out of 5 stars

Approaching 18 months ago

Approaching 18 months ago, I had a hair transplant with KSL, Maidstone. My final consultation, resulted in KSL asking for an additional, top up fee for a second procedure. From the very beginning, I was told and knowing other patients, were told, if your not 80% happy we will, free of charge, repeat the procedure. I fulfilled everything that was asked of me, having PRP's, laser treatment, etc, and during this period I had a conversation with a member of KSL team, who reassured me as my crown area wasn't showing signs of hair coming through, we guarantee a 100% satisfaction on our work. This for me was the difference between KSL and other leading hair clinics, in which I was confident up until a couple of weeks ago, which KSL have now asked for additional thousands of pounds. The biggest disappointment is my crown area has approximately 2300 grafts, in my procedure which I have paid in full , but the hairs clearly have not come through leading me to be very unsatisfied that the procedure has fully worked. I did have 400 grafts on my front hairline, which has come through, but the hardest bit to understand is the crown area has not worked, yet KSL cannot honour our original agreement. Funny enough when you enter the building KSL have many pictures with underline guaranteed results, but my experience is my crown has not improved, I'm not 100 or 80% happy, just feel unhappy, upset and disappointed. The second procedure would only cover what should have happened in the first procedure, I would like to end this with KSL should reconsider and contact me to correct this matter.

March 7, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Dear Rob,

First and foremost, we want to extend our sincere apologies for any distress or disappointment you've experienced. At KSL, our aim is to deliver satisfaction and confidence to our patients through our procedures and it concerns us deeply to hear when someone's expectations are not met.

From the outset and initial consultation, our consultant and team recognised the limitations from your donor area. It was with careful consideration that we tailored our recommendations to focus primarily on the frontal section of your scalp, always mindful of the finite resources we had to work with. However, we progressed with your wishes to implant in your crown with the understanding you would always require two surgeries.

We want to clarify our commitment to achieving at least 80% regrowth for our patients. Based on our assessments, it is in our belief that this level had been reached in your case. Furthermore, we understand the importance of clear and consistent communication. It was documented in your treatment plan “two procedures required to treat all hair loss” and we agreed that the treatment would “increase density” and not provide full coverage.

While post-operative PRP treatments and additional aftercare are encouraged to support the healing and growth process, they are optional and not compulsory. However, we did provide you one session of PRP free of charge, which you have happily undergone, as part of our dedication to your care.

During your 12-month review, we discussed your second procedure which we offered at a significantly reduced cost. This was a gesture of goodwill and our genuine desire to help you achieve the best possible outcome, within the bounds of what is clinically advisable and safe.

As you are aware we do have your pre-operative photos, which we will be happy to send to you after signing a document release form. To this end, we warmly invite you to an in-person assessment to further explain the proposed treatment plan. Please feel free to contact us at 01622 686101 to arrange this.

Sincerely,
KSL Clinic

Rated 5 out of 5 stars

Great experience at KSL again for my…

Great experience at KSL again for my second prp session everyone there was excellent and made the treatment very easy

February 22, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Taylor,

Thank you for the great review, it's always lovely to hear positive feedback. I will pass on your kind words to our Kent team!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

The whole experience from the…

The whole experience from the consultation was so reasuring to the day of the surgery felt at ease the way I’ve been taken care of couldn’t thank ksl enough highly recommend
Can’t wait for the final results Thankyou

March 21, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Chris,

A review like this is both a reward and motivation to continue doing a great job. Thank you so much, we look forward to seeing you for your aftercare soon!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk.


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

really professional from start to…

really professional from start to finish. felt comfortable throughout

March 19, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hello Gary,

Thank you for leaving a rating and the positive feedback!

If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

KSL are such a profesional company.

KSL are such a profesional company.
i have been kept informed all the way through my hair program.
All the staff are so friendly.

March 19, 2024
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent


Hi Ed,

Thank you so much for the kind words, we love reading positive reviews like this!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

This is an excellent clinic

This is an excellent clinic . I
Have now had two transplants , the second was simply to enhance my hairline further . The experience is first rate , Dr Mattee is fantastic . After care is also great . I did go to a clinic in London a few years ago but KSL is by far outstandingly better in every way possible . I can’t recommend this clinic highly enough . John Garrod

March 11, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi John,

Thank you for the great review, it's always lovely to hear positive feedback. I will pass on your kind words to Dr Matee and the rest of the Kent team! We look forward to seeing you for your aftercare.

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Made me feel very comfortable and…

Made me feel very comfortable and distract me from the procedure.

February 6, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hello Kelly,

Thank you for leaving a rating and the positive feedback

If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

My recent hair transplant with KSL

I had my transplant done yesterday and couldn’t have been in better hands. The surgery was performed by Dr Nishal and team and they made me feel at ease and comfortable the entire time. I’m really looking forward to seeing the results in the coming months. Thank you again to everyone at KSL - would highly recommend!

March 12, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hello H,

Thank you so much for sharing your experience with us. We’re delighted we were able to provide you with the patient care you deserve!

I will pass your review onto Dr Nishal and the rest of the Kent team!

If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Best decision

Very easy day & very quick. Dr Matee & his team were exceptional, made me feel really comfortable throughout the whole process. would definitely recommend.

March 10, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Charlie,

Thank you for the great review, it's always lovely to hear positive feedback. I will pass on your words of praise to our team and we look forward to seeing you soon.

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Great clinic

It took my time to choose which clinic to do my FUE treatment and I'm glad that I went with KSL for my hair transplant.

I found them very professional from start to finish. I can't fault them really. Very clear instructions before and post treatment.

Dr Nishal, Marcin and Gosia made me feel at ease and very comfortable during the procedure. Now I've just got to see if I get some good results in 12 months time.

March 7, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hello Ryan,

Thank you so much for sharing your experience with us. We’re delighted we were able to provide you with the patient care you deserve!

I will pass your review onto Dr Nishal, Marcin, Gosia and the rest of the Kent team!


If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Great experience

Great experience! So helpful and friendly and made me feel comfortable throughout my treatment.

February 12, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hello EG,

Thank you for leaving a rating and the positive feedback!

If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Absolutely phenomenal experience again…

Absolutely phenomenal experience again today, in for my second prp after hair transplant and it really is starting to see the best results

March 8, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Joe,

Thank you so much for the kind words, we love reading positive reviews like this!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

An outstanding experience from start to finish

I recently underwent a FUE procedure at KSL Clinic in Maidstone, and I can honestly say it was an outstanding experience from start to finish. Dr. Nishal is simply fantastic. His expertise, professionalism, and reassuring nature made me feel completely at ease. He took the time to explain every aspect of the procedure in great detail, ensuring I felt informed and confident every step of the way. If we had more time at the end of the day we could have kept talking, thats how you know you are in the right place. My special thanks go to you Dr. Nishal and I look forward to hopefully catching up with you later this year.

I would like to thank Martin and Sana, who were absolutely brilliant throughout the day. They were incredibly helpful and attentive, keeping me calm and comfortable during the procedure. They were both polite, patient, and reaffirmed I was moving through the days events very well. Their care and dedication to achieving the best results were evident in everything they did, and the precision with which they worked made the whole process go smoothly and efficiently.

The clinic itself is spotlessly clean, and every member of staff was so friendly and informative, guiding me through each step of the process. Thanks to Danni and Harrington for their constant communication, keeping me updated and answering any queries promptly. I felt fully supported throughout this process.

I'm now looking forward to the recovery phase and excited about the next steps with PRP. I couldn't be more grateful for the exceptional care and attention I received at KSL Clinic, and I highly recommend them to anyone considering a hair restoration procedure.

February 28, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Marc,

Thank you for sharing such a detailed journey of your experience with us! We're delighted we provided you with such high-standards of patient care.

A review like this is both a reward and motivation to continue doing a great job. Thank you so much, we look forward to seeing you soon!

I will pass your review onto Dr Nishal, Martin, Sana, Danni, Harrington and the rest of the Kent team! Everyone will be thrilled with this review.

If there is anything else we can do for you, please do not hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Exceptional Service

What sets KSL apart is its exceptional procedure and aftercare. Before committing to my transplant, I conducted extensive research, but KSL was the only clinic I truly wanted to consider. The outstanding reviews and testimonials speak for themselves.

March 2, 2024
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Jack,

A review like this is both a reward and motivation to continue doing a great job. Thank you so much, we look forward to seeing you for your aftercare soon!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Great experience

Great service, highly professional, efficient, kind, and supportive. A massive thank you to Sam and Dr. Nishal for ensuring a smooth transition throughout the entire process.

December 15, 2024
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Mateusz,

Thank you for the kind words, we're happy to hear you were taken care of so well!

I will pass on your positive feedback to Dr Nishal, Sam and the Kent team.

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

Rated 5 out of 5 stars

Booking PRP is so easy and the service…

Booking PRP is so easy and the service is great, all staff really friendly and the appointments are always on time

January 16, 2025
Unprompted review
KSL Clinic - Kent logo

Reply from KSL Clinic - Kent

Hi Paul,

Thank you so much for the kind words, we love reading positive reviews like this!

If there is anything else we can do for you don’t hesitate to get in contact with us at info@kslclinic.co.uk


Kind Regards,
Isra KSL Clinic

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look