The wheels on my luggage were ripped…
The wheels on my luggage were ripped off. It’s a Samsonite. Suitcase. I went to baggage claim they filled out a report and gave me a number to call the luggage company, kuffert kompaniet, I sent photos and the complaint form by email, I called the company just to hear what what to do, and he had looked at it right away, and he told me they had some wheels on the storage and he could send them to me and I could mount some new ones on my suitcase, next day 12 o’clock I received this the wheels and everything is perfect. I just want to say great service real professional. Also the way your personal handled everything in the aeroplane was really high standard. I want to thank you very much for a good experience. You see, I fly very much because my wife comes from Nepal Kathmandu. So we have always gone with Turkish Airways or Qatar Airways. This time it was Emirates. But that’s another level. My experience with Qatar ways was they didn’t care that they ripped the wheels off and I had to pay myself and try to find some new wheels to the suitcase and it ended up being very frustrating. It has it has happened before. I think it’s the handling in Kathmandu, but that’s another issue okay that’s my personal thinking that the personnel there don’t care. But thank you so much for wonderful experience. I just want to give that feedback.








