Th sales associate was a Thai lady at the MARYLEBONE Highstreet shop. She was very helpful and polite and forthcoming. It was a delight to shop there. I went back the next day again to purchase some m... See more
Company replied
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I bought a few colors and the burgundy cashmere seems to have color bleeding into the cream pattern. For $170USD for a small cashmere scarf, it seems that the quality is not that great. The othe... See more
Company replied
I have 3 kujten scarfs that I love and wear frequently , I bought a Kujten cashmere summer dress 3 months ago Wore it 3 times and the trimming around the neckline came off leaving the knit d... See more
I bought my scarf thinking that it would be the right size, but unfortunately, it turned out to be a smaller version of what I needed. Hence, I wanted to return the scarf and exchange it for a large... See more
Company replied
3.8
Great
234 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Horrid customer service
I have 3 kujten scarfs that I love and wear frequently ,
I bought a Kujten cashmere summer dress 3 months ago
Wore it 3 times and the trimming around the neckline came off leaving the knit dress to unravel I called the store send them the pictures of this obvious production error
And they refused to do anything said that head office didn’t see it as their fault
They offered Nothing
I have worked in higher end retail myself and can not believe the complete lack of responsibility for an obvious production error. Horrid customer service
They advised me to go and find some one to fix my new unraveling knitted dress and told me they could not
no spear threads came with the dress btw
Most terrible customer service ever
September 26, 2023
Unprompted review
Complaint
This is to let you know of my dissatisfaction with one of your articles. I bought this winter in your ephemeral shop in La Vallée Village a shawl collar sweater, Irish mesh (or assimilated as such) size XL which lost at least 2 sizes during its 1st cold washing machine. The other 2 cashmere sweaters that accompanied it have not suffered any deterioration, like my other Kujten sweaters previously washed regularly in the machine, cold, wool program. For more than 30 years that I wear cashmere sweaters, this is the 1st time I faced this inconvenience.
April 9, 2022
Unprompted review
complaint about a sweater
I made a complaint about a sweater I bought last year. But they do not take any responsibility and advise me to go to a sewing shop for repair
November 28, 2020
Unprompted review
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