Dear Sirs, while thanking for the reply and since I cannot reply to the answer received, I follow up on my review here and explain that there has been NO attempt at delivery of the 3 packages at the a... See more
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See what reviewers are saying
I was very satisfied with my experience with this store. The product I purchased — the artificial Christmas tree “Bogota PE / PVC Premium” with 500 LEDs, 240 cm tall — is of high quality. The order wa... See more
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We are absolutely delighted with this Christmas tree! It looks incredibly lush and full, giving our Lobby a rich and festive atmosphere. The tree exceeded our expectations in every way. The assembly... See more
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Hello, It was a first experience of purchasing a giant tree for a luxury multi-brand store and quite nerve wrecking task. Communication from start was professional and helpful. Delivery... See more
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Company details
About www.kunstkerstbomen.nl
Written by the company
Kunstkerstbomen.nl is de webshop van Royal Christmas waar u snel en gemakkelijk uw kerstartikelen online kunt bestellen! Royal Christmas staat voor topkwaliteit kerstartikelen tegen scherpe prijzen. Ruim +400 modellen kunstkerstbomen, meerdere modellen kerstguirlandes, kerstkransen en andere kerstgerelateerde artikelen kunt u bij ons online kopen. De kerstartikelen zijn te bestellen voor zowel consumenten dan wel de zakelijke markt. Bij alle kerstartikelen zijn duidelijke beschrijvingen, foto’s en video's te zien. De kerstartikelen voldoen aan de gestelde brand- en veiligheidsvoorschriften. (KEMA / TÜV, NEN EN 71-2) Wij wensen u alvast fijne kerstdagen!
Alle Kunstkerstbomen
Natuurlijke PE Premium Kunstkerstbomen
Deluxe PVC Kunstkerstbomen
Kunstkerstbomen met geïntegreerd Smart LED verlichting
Actie Kunstkerstbomen met Smart LED verlichting
Grote Kunstkerstbomen vanaf 3M - 4,5M
Besneeuwde Kunstkerstbomen & Smart LED
Gekleurde Kunstkerstbomen & Smart LED
1 Minuut Kunstkerstbomen & LED
Halve Wand Kunstkerstbomen & Smart LED
Kunstkerstbomen voor buiten & LED
Alle Kunstkerstbomen
Natuurlijke PE Premium Kunstkerstbomen
Deluxe PVC Kunstkerstbomen
Kunstkerstbomen met geïntegreerd Smart LED verlichting
Actie Kunstkerstbomen met Smart LED verlichting
Grote Kunstkerstbomen vanaf 3M - 4,5M
Besneeuwde Kunstkerstbomen & Smart LED
Gekleurde Kunstkerstbomen & Smart LED
1 Minuut Kunstkerstbomen & LED
Halve Wand Kunstkerstbomen & Smart LED
Kunstkerstbomen voor buiten & LED
Contact info
Engelstilstraat 14, 9671 JH, Winschoten, Netherlands
- +31 597 413546
- info@kunstkerstbomen.nl
- www.kunstkerstbomen.nl
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.kunstkerstbomen.nl
Dear Bruno Innocenti,
Great to hear that everything went well and you are satisfied with the order!
On behalf of the team of Royal Christmas stay healthy in 2022!
Excellent quality Christmas tree
Excellent quality Christmas tree. Very realistic looking and beautiful
January 10, 2022
Reply from www.kunstkerstbomen.nl
Dear Lauren,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Super bad after sales service
Super bad after sales service, AVOID!!! Ordered a tree from them and they sent the wrong one (no problem can happen) but when trying to contact customer service is where the nightmare started. First of all they only answer the phone for an hour and half each day but when you call that number during the time stated on their website no one answers. After 2 days on emailing them finally got a reply sorry we'll fix it but no info at all about when and how. The biggest problem with them is they do not provide any info unless you ask (i.e. when the new tree will be shipped, when the wrong tree will be picked up, etc.) After multiple emails asking these questions which should of be in the first one we found out they will ONLY ship out the correct tree after the wrong tree have been pick up (which they don't know when) as a precaution (their words). So basically they made a mistake but they don't trust their customers at all. Off course no communication again after the wrong tree they sent was picked up about when the new tree will arrive (less than a week before xmas). All in all it took more than a week to get this fix. I understand they are depended on shipping company's but the lake of communication is the worst I've every seen.
January 10, 2022
Reply from www.kunstkerstbomen.nl
Beste Dave,
Correct, u heeft een verkeerde afmeting van de kunstkerstboom ontvangen op 07-12.
Deze hebben we bij u opgehaald 13-12
U heeft een nieuwe ontvangen 17-12
U heeft ons 4 e-mails gestuurd, deze 4 e-mails zijn keurig door ons beantwoord.
Het spijt ons, we hebben meerdere lijnen. Wij werden zoveel gebeld dat we uit voorzorg op de webshop hebben geplaatst dat we 3 dagen van de hele periode bereikbaar waren na 16.00 uur, tot 23.00 uur 's avonds bereikbaar.
Dan kun je toch niet zeggen dat we een slechte klantenservice hebben.
De hele periode van oktober t/m december waren wij bereikbaar van 's ochtends half 9 tot 's avonds 23.00 uur.
Wij doen ons best.
Team Royal Christmas
Reply from www.kunstkerstbomen.nl
Dear Sergei Dutov,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Reply from www.kunstkerstbomen.nl
Dear Ema,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Reply from www.kunstkerstbomen.nl
Dear Harry Bout,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Customer service completely lacking...
This is exactly why I would not recommend purchasing from this company - no understanding of their customers, unwilling to engage constructively and no customer service experience whatsoever.
Darren Farnan
See response below from my initial review:
Dear Farren Farman,
At 3-12-21 Darren received his Fairybell.
Darren has received what he has ordered, it is also clearly described with the article.
At 05-01-21 we received an e-mail, he wanted to order something he couldn't use like this, or return it.
We don't understand Darren what is the reason he wants to blame Royal Christmas.
We are busy with informing what Darren would like to buy or what can be ordered.
This has already cost us a lot of time, just to help Darren.
But apparently that's no longer necessary.
A company that sells houses, we did not expect anything like that.
Or is it customary in England to do this.
Royal Christmas delivers throughout Europe and beyond.
We do our utmost for the customers, but we and the customers have to stick to the rules. Rules are not made for nothing.
Everyone makes a mistake even Royal Christmas but it is the strength to admit it.
Team Royal Christmas
January 7, 2022
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Gitte,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Reply from www.kunstkerstbomen.nl
Dear sir / madam,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Some issues in delivery but we’ll communicated and quickly resolved
Late delivery due to supply chain issues; good communication about the delay. Wrong adapter delivered with the tree, quickly resolved. Beautiful tree!
January 3, 2022
Reply from www.kunstkerstbomen.nl
Dear Jeroen P.,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Very nice tree
Very nice tree, well packaged, fast delivery
I am very satisfied with quality and service !
January 2, 2022
Reply from www.kunstkerstbomen.nl
Dear Berger Beatrice,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
Nice tree
Nice tree ; easy to set up. Lights are very good ; the strings are a little visible but not annoying.
January 2, 2022
Reply from www.kunstkerstbomen.nl
Dear Mina,
Many thanks! Great to hear you like your purchase and the quality very much!
We wish you a prosperous and healthy 2022!
Kind regards,
Team Royal Christmas
The outside is beautiful but the inside…
The outside is beautiful but the inside can be a little more nicer
December 31, 2021
Reply from www.kunstkerstbomen.nl
Dear Mihaly Nagy,
You have ordered a mix PE / PVC artificial Christmas tree.
At the outside the branches are made of PE material, at the inside of PVC material to make the tree more dense / full.
Team Royal Christmas
Horrible Customer service. Broken Tree after 3 weeks
We ordered a tree last year and used the tree for 3 weeks. This year when I put up the Christmas tree two branches on the bottom of the tree did not light up and two branches on the middle of the tree were flashing. The tree looks absolutely ridiculous. I contacted customer service and they have offered nothing to replace, fix or refund us for this faulty tree. I would have never bought this tree if I knew it would only last 3 weeks and then be broken for the rest of the life of the tree. Absolutely stunned by the horrible customer service to rectify the purchase. Our tree was over 300 euros.
December 20, 2021
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Emily Stamp,
We apologize for the inconvenience with the broken lighting.
If you send an e-mail to the customer service info@royalchristmas.nl with your order number, we will investigate what we can do for you.
Kind regards,
Team Royal Christmas
They did not send me the correct tree…
They did not send me the correct tree and I lost 40 euros !!!
December 18, 2021
Reply from www.kunstkerstbomen.nl
Cher Romolao Manuel,
Nous nous excusons pour la gêne occasionnée avec la livraison du mauvais arbre, avez-vous déjà envoyé un e-mail à notre service client à propos de cette mauvaise livraison ?
Veuillez l'envoyer à info@royalchristmas.nl, afin que nous puissions voir ce que nous pouvons faire pour vous.
Sincères amitiés,
Equipe Royal Christmas / Sapinsdenoelartificiels.fr
No service, bad communications. I regret the order!
One day after we bought a tree the price was lowered with 60 euro’s. No refund! Bad service. Aftersales fails! Don’t buy here!!
December 18, 2021
Reply from www.kunstkerstbomen.nl
Dear Harold,
We apologize for the inconvenience.
We do the best we can for our customers, but the sales prices of our products can change due the sales season.
This is also mentioned in our general terms, this has to do with a lot of different factors.
We apologize for the inconvenience and wish you although happy holidays!
Team Royal Christmas
Terrific pre sales support
Terrific pre sales support. The team were very knowledgeable, helpful and friendly and went beyond what would be expected to ensure we managed to get our tree to the UK despite border control complexities. Thank you.
December 17, 2021
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Laurie Gunson,
Glad to hear you're happy with your order / our product and our pre sales support / customer service!!
On behalf of the Royal Christmas team, we wish you happy holidays and a good, healthy 2022!
Great after-sale service
Great after-sale service, the plug went down and they just replace it with no cost! And the tree looks once again perfect!! Thanks so much!!
December 15, 2021
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Pedro Gomez,
Glad to hear you're happy with our product and customer after-sales service!
On behalf of the Royal Christmas team, we wish you happy holidays and a good, healthy 2022!
Alway a good company to work with.
December 13, 2021
Reply from www.kunstkerstbomen.nl
Dear Wendy Clarke,
Glad to hear you're happy with our products and service!
On behalf of the Royal Christmas team, we wish you happy holidays and a good, healthy 2022!
👍🏼👍🏼👍🏼👍🏼👍🏼Wonderfull tree!!!!
December 12, 2021
Reply from www.kunstkerstbomen.nl
Dear Carmen Krüger 1,
Glad to hear you're happy with your order!
On behalf of the Royal Christmas team, we wish you happy holidays and a good, healthy 2022!
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