Kurt Geiger Reviews 5,425

I ordered online Carvela.com. The transaction showed money was taken by Kurt Geiger. Two purses and two shoes but only two shoes were delivered. I have contacted Carvela.com but they won’t refund me my money or missing bags. Kurt Geiger, you took the money. Someone stole my bags ! Carvela, Kurt Geiger Or Evri the courier company. This is a scam going on!

I made a purchase on 03-27-26. The dates kept changing on when I will get my item. It’s frustrating that you have to contact through email. My package has been in Dallas and it’s still saying that as of 04-08-26.

Great website to choose from ,one of my favourite brands . Gorgeous products at great prices ,super speedy delivery too,would definitely recommend. ⭐️⭐️⭐️⭐️⭐️

I purchased a pair of shoes from ‘Kurt Geiger’ and the entire experience has been deeply disappointing across every stage product quality, sizing accuracy, and customer service.
To begin with, the sizing was fundamentally incorrect. I ordered a UK size 9 (EU 43), however the shoes I received were significantly larger, approximately one and a half to two sizes too big. This is not a minor inconsistency; it represents a serious breakdown in sizing control and quality assurance. A product sold at this price point should not have such basic manufacturing or labelling inaccuracies, and it renders the shoes completely unwearable.
In addition to the sizing issue, the product itself arrived in poor condition. There was an exposed internal stitching knot inside the shoe which caused a sharp scratch and clear irritation to my foot upon use. This raises further concerns about internal finishing standards and overall quality control, especially for a premium priced item.
The customer service experience was equally frustrating. Despite clearly explaining the urgency of the situation and the extent of the defect, I was repeatedly given generic, rigid responses with no real attempt to provide a practical or time-sensitive solution. I was told there are no exchanges and was instead instructed to place a completely new order while returning the faulty item separately, an approach that shifts responsibility onto the customer rather than addressing a clear product failure.
Even when I explicitly requested escalation and asked for the formal complaints procedure, this was not initially provided in a clear or transparent way. Responses remained procedural and dismissive rather than solution focused, despite the seriousness of the issue being repeatedly explained.
Overall, this experience reflects a combination of poor quality control, unreliable sizing, and inadequate customer support. For a brand operating in the premium price range, this level of product inconsistency and lack of effective resolution is unacceptable and raises serious concerns about both manufacturing standards and customer care processes.

Faulty product and a 25-day wait for a refund
Extremely disappointed. My first order arrived faulty, and it took a staggering 25 days to receive a refund. Both the quality and the customer service were well below expectations. This was my first time ordering from Kurt Geiger, and it will unfortunately be my last.

Two pairs of trainers bought via Debenhams, both returned directly to Kurt Geiger as per the process using their return label in the same package, with a completed return slip. Refunded only for one, Kurt Geiger staff are either inefficient or dishonest. Disgusting and would advise you not buy from them.

Tracking number DUX052656457-A

Very disappointed with this purchase. After waiting 5 days, I was suddenly told that my order had been cancelled. When I placed the order, it clearly included 4 pairs because I used the first-time buyer 10% discount.
It honestly feels like the order was cancelled so the items could be sold at full price to another customer — do you really think people don’t notice this kind of thing?
I bought these as a birthday gift for my wife, and now the moment is completely ruined. I will not be buying from this shop again.

Brilliant service, quality product

I recently purchased a pair of shoes from Kurt Geiger and was shocked to discover that I had been sold a used pair at the price of a new item. I immediately contacted customer care and provided clear photographic evidence. However, the response I received from Sumayya was extremely disappointing.

Being asked to pay for the return of an item that was clearly sent out in an unacceptable, used condition is unreasonable and suggests a serious issue with the company’s quality control. It is deeply concerning that a reputable brand would allow used products to be sold as new, and then expect the customer to cover the cost of returning them.

I am extremely disappointed by this experience and hope the company will address this matter appropriately.

Where do I even start.

During my interaction with your team, specifically a staff member named Sneha, I was met with a clear lack of professionalism, effort, and basic knowledge. The handling of my query appeared unwilling and dismissive, demonstrating what I can only describe as an indifferent attitude. It has been an utter displeasure to communicate with your company throughout this process, with repeated failures to properly engage with my concerns, provide accurate information, or take any meaningful steps towards resolution. This conduct reflects extremely poorly on your customer service standards. I expect that this matter is taken seriously and that appropriate action is taken in respect of Sneha’s conduct, including formal reprimand for the level of service provided.

More concerning, however, was the apparent lack of understanding of the Consumer Rights Act 2015. As a customer, I am entitled to accurate information and fair treatment under this legislation. Unfortunately, the advice I was given did not reflect these legal obligations, which is both disappointing and unacceptable for a business operating within the UK.

It is also evident that your customer service agents require appropriate training on UK consumer law. The service I received suggests a lack of familiarity with the Consumer Rights Act 2015, which may be due to agents being based outside the UK and therefore not properly trained in the legislation applicable to UK customers. Regardless of location, your company has a responsibility to ensure that all representatives are fully competent in the legal framework governing the market in which you operate.

In addition, the delivery of my order has been wholly unacceptable. Delivery was selected for 3rd April; however, the parcel was delivered early on 31st March and not to my address. The parcel was allegedly delivered to an alternative property without my consent, despite clear delivery instructions being provided. These instructions were not followed, and as a result, I have neither received nor been able to locate my parcel.

The so-called proof of delivery provided—a photograph of a parcel outside a property that does not belong to me—is not acceptable as evidence of successful delivery. I did not give consent for the parcel to be left at that address. Furthermore, I have contacted the neighbour in question, who has confirmed that no parcel has been received. As such, I remain without the goods I paid for. This was also not delivered to my selected location as advised.

This situation raises serious concerns about the handling of my delivery. At present, the whereabouts of the parcel are unknown. Regardless, responsibility for the goods remains with you until they are delivered into my possession.

For the avoidance of doubt, the goods are still not in my possession. Under Section 29 of the Consumer Rights Act 2015, “the goods remain at the trader’s risk until they come into the physical possession of the consumer, or a person identified by the consumer to take possession of the goods.” As this has not occurred, you remain in breach of your statutory obligations.

Furthermore, Section 28 of the Consumer Rights Act 2015 requires that delivery must be carried out in accordance with the agreed timeframe. Delivering the parcel on 31st March instead of the agreed date of 3rd April, and to an incorrect address, is a clear failure to meet these obligations.

I would also like to highlight that Sneha initially claimed the parcel had been delivered to my property. However, upon further investigation by another agent, it was confirmed that this was not the case. GPS tracking evidence showed that the delivery location was not my address. This was verified by another member of your team, clearly demonstrating that Sneha had not properly investigated my issue before providing incorrect information.

This situation represents a clear breach of your obligations under the Consumer Rights Act 2015. The responsibility for ensuring the goods are delivered to the customer as agreed remains with the retailer until the goods are in the customer’s possession. Leaving a parcel at an unauthorised location does not constitute successful delivery.

As a result of these failures, I have been left without the goods I paid for and without a satisfactory resolution from your customer service team.

Given the seriousness of these breaches, I am now taking legal action in relation to this matter. This includes pursuing my rights under the Consumer Rights Act 2015 due to your failure to deliver the goods as agreed and to provide an adequate resolution.

I would urge anyone else in the same situation as myself to do so, you are able to claim these costs back as the court will rule in our favour.

Unfortunately the trainers were too small and I had to return them.

I would’ve liked to swap them for the next size up but i was not able to discuss on the phone with KG, I therefore had to return them.

Prompt emails from KG after return were helpful keeping me informed of the return status.

I was apalled to find that the £200+ handbag I ordered was not left in my authorised safe place and KG unwilling to honor my legal right to receive my goods.

For anyone else facing this same issue, please do not be scammed by KG representatives claiming delivery was "compliant". Fly-tipping parcels vulnerable to theft is by no means compliant behaviour. You are within your rights to open a Section 75 chargeback and/or a small claims court referral.

"The goods remain at the trader's risk until they come into the physical possession of (a) the consumer, or (b) a person identified by the consumer to take possession of the goods". [s29(2) Consumer Rights Act 2015]

The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer services did respond (although not to my satisfaction) the sandals did eventually get delivered and I do love them. No gesture was made to compensate for the delays.

Lovely hand bags. Nice & soft. Will defo recommend. Kurt Geiger’s handbags are always amazing

I visited store 0560 today and the lady called grace g in there was fabulous she catered for my needs and a very chatty loverly lady

Love Kurt Geiger - their website is easy to navigate items arrives really well packaged and on time.

I WOULD NEVER order anything again from Kurt Geiger , up until this day I haven’t received my order I sent multiple emails and nothing. I even emailed the the delivery company and nothing.

Goods bought are great on time delivery

Very difficult to return any order, almost impossible!

Thankyou for your reply, I have tried all of your suggested options and all were unsuccessful. I am familiar with returning items as I regularly buy on line, however I am finding it extremely difficult to to obtain a returns bar code from Kurt Geiger.