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Kutchenhaus Reviews 

2,565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and professional designers who provide great ideas and guide them smoothly through the entire process. People also emphasize the exceptional quality of the cabinetry and the meticulous, tidy work performed by the skilled installation teams. Consumers often mention how wonderful it is to work with a team that listens carefully and ensures everything looks stunning. Some reviewers were not happy with the customer service, noting persistent communication delays, missing parts, and a lack of support for aftercare. A few other people also felt that incorrect measurements and unresolved problems during installation caused significant stress and disappointment.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is consistently friendly, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality of the... See more

Service

Customers had positive experiences with service, reporting that the entire team was friendly, helpful, and... See more

Quality

Consumers find quality to be positive, frequently describing the products and fitting as exceptional and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil was extremely patient and helpful, as our plans changed, when the building work progressed. Him being in the showroom in Frome, made everything very easy. His design was practical but... See more

Company replied

Rated 5 out of 5 stars

We were lucky enough to have an appointment with Ryan Phillips from the Swansea branch and he has been amazing from the outset. He helped us with great ideas, suggesting things we hadn't considered, a... See more

Company replied

Rated 5 out of 5 stars

We have had a great experience throughout the whole process of installing a new kitchen with the amazing team at Kutchenhaus Henley. We love everything about our new kitchen, including the quality and... See more

Company replied

Rated 5 out of 5 stars

Kutchenhaus Petersfield have been amazing. Mush helped us create the perfect design and spent as long as we needed over 2 or 3 sessions to fix every detail. We had a day by day schedule/timeline which... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Written by the company

Your kitchen can be a multi-functional space where good times and great things happen. Get togethers, celebrations, memorable meals – all the things that make a Kutchenhaus kitchen… The German Kitchen. Visit one of our over 100 kitchen showrooms nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,565)

270 reviews in the last 12 months

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Rated 5 out of 5 stars

Clitheroe (Lancashire) branch

Clitheroe (Lancashire) branch
We honestly can’t recommend Kutchenhaus Clitheroe enough! From start to finish, everything just went really smooth and easy. Danni and Danny were great the whole way through, really friendly, easy to deal with, and always kept us updated, we never had to chase.

The kitchen is stunning, it’s everything we wanted and more and the quality of the kitchen and the installation is top notch. Everything turned out even better than we expected. The whole team were fantastic, we used the tradesmen recommended by Kutchenhaus

We are over the moon with the finished result and honestly just wish they did bathrooms too! Big thanks to everyone involved. we would definitely recommend Kutchenhaus Clitheroe to anyone looking for their dream kitchen.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Kutchenhaus

Kutchenhaus - Cardiff
Sleek Modern Design & World-Class Customer Service!
We recently brought our kitchen from Kutchenhaus. The results are spectacular, but their exceptional customer service is what truly set them apart. They communicated clearly, answered our endless questions with patience, and treated our home with absolute respect.
* Shahab (The Designer): He created a stunning handleless cabinet layout with a massive waterfall island. Shahab was incredibly accommodating, adjusting the blueprints multiple times until they matched our exact vision.
* Luke (The Kitchen Fitter) Incredible attention to detail defined his work. Luke perfectly aligned and installed the cabinet meticulously. He even spotted and fixed minor manufacturer defects I completely missed. A true craftsman.
* Sarwar (After Care) Most companies disappear once they receive final payment, but Sarwar went above and beyond. Promptly addressing minor issues with speed and reassurance. His dedication to customer satisfaction did not end when the project finished. It is incredibly reassuring to choose a company that completely stands behind the quality of their work.
The team delivered a striking, clutter-free space on time and within my budget. We highly recommend Kutchenhaus- Shahab, Sarwar, and Luke for their elite craftsmanship and stress free, client-first approach.

May 22, 2026
Unprompted review
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Reply from Kutchenhaus

Dear Lalita,

Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re thrilled to hear how pleased you are with your new kitchen and with the service provided by Shahab, Luke, and Sarwar.
It means a great deal to the whole team to know their work made the process smooth and enjoyable for you.
We truly appreciate your recommendation and your kind words about the design, installation, and aftercare.
Feedback like this motivates us and reinforces the standard we aim to deliver for every customer.
Thank you again for choosing Kutchenhaus Cardiff — we hope you enjoy your beautiful kitchen for many years to come.

Best wishes,
Kh Cardiff team

Rated 5 out of 5 stars

Excellent Kitchens from design to price…

Excellent Kitchens from design to price and installation plus great quality

We went to all the Normal ones and Kutchen Haus with Nathan was the only 1 of 5 that actually came up with new layouts and not just repeat what we had in a new colour . The result more space better layout and somehow a bigger fantastic Kitchen. No hard sell just good honest recommendations listening and suggesting

Fitting wise from the kitchen units & lighting to the tile floor it was all excellent - Ivan made a first class job with no issues and always making sure were happy and leaving a very tidy and functioning room each evening - best fitter we've ever used and we 've had a few kitchens over the years

November 20, 2025
Unprompted review
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Reply from Kutchenhaus

Thank you for taking the time to leave us such a lovely review, we really do appreciate the feedback! It was a pleasure working on your project.
We hope you and your family enjoy your kitchen for many years to come!.

Kutchenhaus Stafford team.

Rated 5 out of 5 stars

KUTCHENHAUS CHICHESTER

KUTCHENHAUS CHICHESTER
Outstanding aftersales service by all the Chichester staff. I fully recommend this company.

May 18, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you for your kind review :)

Rated 5 out of 5 stars

Exceeding all expectations

We bought our kitchen from Andy Wilton at Kutchenhaus York. What an amazing guy, who had great product knowledge, totally committed to offering the best possible experience to us while guiding us to our choice of kitchen. We are thrilled with the end product and his attentive and professional manner throughout was such a bonus. He was great to deal with, so professional and our kitchen is stunning . Thanks so much Andy and kutchenhaus

September 20, 2025
Unprompted review
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Reply from Kutchenhaus

Thank you for taking the time to write this fantastic review. I enjoyed working with you, and the end results are truly stunning.

I wish you both many happy years in your beautiful kitchen.
Andy and the team at York

Rated 5 out of 5 stars

Fantastic experience with Kutchenhaus…

Fantastic experience with Kutchenhaus Stockton Heath,Warrington. The whole team were professional, friendly and helpful throughout. Hannah was instrumental in seeing us through the whole process from design to post fitting checks, nothing was too much trouble. Extremely patient during the design phase when we were unsure of exactly what we wanted, meticulous in taking measurements and so helpful throughout. We are absolutely thrilled with our new kitchen, quality of the units and appliances are fantastic. Would definitely recommend.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Swansea store

We are thrilled with our Kutchenhaus kitchen from the Swansea store. We had several design meetings with Shahab who was very knowledgeable and patience with our indecisions! Communication throughout the process has been first class from everyone. Egle was superb at keeping in touch. We fitted our own kitchen and the team provided advice when needed.

March 4, 2026
Unprompted review
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Reply from Kutchenhaus

Dear Lorna,

Thank you so much for sharing your experience with us.
It’s wonderful to hear how pleased you are with your new Kutchenhaus kitchen.
Shahab will be delighted to know that his guidance and patience during the design stage made such a positive impact, and Egle will be very happy to hear your kind words about the communication throughout the process.
We’re also glad the team could support you while you fitted the kitchen yourselves.
Knowing that everything came together smoothly means a great deal to all of us.
We hope you enjoy your new kitchen for many years to come!
Best wishes,
KH Swansea team

Rated 4 out of 5 stars

New kitchen

Professional service from Ryan and his Swansea office colleagues. Process explained clearly and two week period booked for delivery and installation of new kitchen and appliances. Close down of fitting snags took much longer than we expected but got there in the end. Very pleased with the planning service and end result installed kitchen. Thanks.

November 7, 2025
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Reply from Kutchenhaus

Good morning,

Thank you for taking the time to leave such a lovely review — we really appreciate the feedback.
We’re sorry to hear that the snagging process felt a bit long from your point of view.
Because our kitchens are fully bespoke and made in Germany, every component is produced specifically for each customer.
This can sometimes mean that adjustments take a little longer, though we always aim to keep everyone updated throughout the process.
We truly appreciate your comments, and we’re delighted to hear that you’re enjoying your new kitchen.

Best regards,
Kutchenhaus Swansea team

Rated 5 out of 5 stars

Kutchenhaus Chichester - A Five Star Service

Kutchenhaus Chichester designed, supplied and installed our kitchen during our refurb project. They delivered a five star service from start to finish. Steve listened to our requirements and preferences and produced an excellent design. Throughout the process the team in Chichester were proactive, responsive and professional. The installation team were top-notch and worked well with our main contractor. The result is a quality kitchen and a quality experience. We'd have no hesitation in recommending Kutchenhaus Chichester.

January 23, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your five star review, it truly means a lot to all the team here at Kutchenhaus Chichester.

It’s great to hear that Steve’s design and his attention to detail met your expectations.

We truly appreciate your recommendation and are grateful you chose Kutchenhaus Chichester.

Kutchenhaus Chichester Team

Rated 5 out of 5 stars

Kutchenhaus kitchens are a excellent…

Kutchenhaus kitchens are a excellent company when they first came to uk I was involved in the set up of distribution. I also went to germany to see how things are built and was really impressed with the way they where built great quality it has probably expanded quite a lot since I started the first delivery of a kitchen in uk but I would definitely recommend there kitchens to anybody

May 3, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review and for sharing your unique connection to Kutchenhaus from the very beginning of our UK journey. It’s fantastic to hear about your involvement in setting up distribution and delivering one of the very first kitchens in the UK. We’re delighted that your visit to Germany left such a strong impression of our craftsmanship and quality standards. Since those early days, we’ve certainly grown, but our commitment to quality, design, and customer satisfaction remains at the heart of everything we do. Thank you again for your recommendation and continued support.

Rated 5 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable staff. Helpful, friendly and supportive… the whole way through the process. Quality products. Would definitely recommend

March 9, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you for your feedback, we are so happy you are pleased with your new kitchen. It was a pleasure to work together on this project, and we hope you create lots of great memories in your new space - Kutchenhaus Battersea Team

Rated 5 out of 5 stars

Outstanding kitchen

From the very beginning, the team were helpful & took the time to design a perfect kitchen for our needs. They were infinitely patient whilst we made up our minds & were open to the tweaks we wanted.
Once we had booked, they kept us fully informed of everything that was going to happen & when. Glen, our fitter was excellent and displayed an extremely high standard of workmanship. Thank you

April 28, 2026
Unprompted review
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Reply from Kutchenhaus

Hi, Thank you so much for taking the time to leave such an amazing review. Please can you kindly let us know which Franchise you are referring to so we can pass your kind onto them.

Kind regards,

Central Operations

Rated 5 out of 5 stars

Fabulous kitchen. Highly recommended

We visited Kutchenhaus in Westbourne. Our initial contact with Olivia was welcoming & helpful. Sean produced a design for us which we loved. The installation was completed expertly by Dan & Alan who were brilliant. The kitchen looks eactly like the design we were given, & it works practically for us as well as giving us the wow factor! Investing in such an expensive project is quite daunting, but Kutchenhaus managed the whole process seamlessly & professionally.
From our experience they are highly recommended.

March 13, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review, it truly means a lot to the whole team.
We’re delighted to hear that you had such a positive experience from your first visit through to the final installation. Olivia, Sean, Dan and Alan will be especially pleased to hear your kind words - I’ll be sure to pass this on to them.
It’s fantastic to know that you love both the design and the practicality of your new kitchen, and that it’s delivered that “X factor” you were looking for. We completely understand that investing in a new kitchen is a big decision, so it’s incredibly rewarding to hear that you felt supported and confident throughout the process.
Thank you again for your recommendation, we hope you enjoy your kitchen for many years to come.
The Kutchenhaus team, Bournemouth.

Rated 5 out of 5 stars

Kutchen Haus

Kutchen Haus, Altrincham have completed our beautiful kitchen. From start to finish it was a very easy process. The help, advice and support of all the staff was quite remarkable all the way down to the finer detail before signing it off. The very skilled trades people did an astounding job and there professional approach was so supportive.Thank you Kutchen Haus, Altrincham 😊

April 29, 2026
Unprompted review
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Reply from Kutchenhaus

Many thanks for your kind review :)

Rated 5 out of 5 stars

Kutchenhaus Chichester

I have been incredibly impressed by the team at Kutchenhaus Chichester! They were great at working with us and our budget and really listening and patiently redesigning while we slowly finalised a complete kitchen refurb. And what we were shown on paper was exactly what it looked like when finished. Pip and Steve were brilliant at keeping us informed, and we never felt pressured. Adam who fitted was superb and worked miracles to get us a working kitchen by Christmas. Because it is an old property a small issue cropped up with a door not being able to open properly but really the temporary solution then the final solution were all worked through so well it never caused us any concern. So a huge thank you for your no pressure approach to design, for patience, for ideas, for being friendly and easy to deal with. You've been stars (all 5 well deserved) And I've been using the kitchen now for 4 months and the quality is outstanding.

April 28, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your lovely review, and 5 stars—it really means a lot to us.
We’re delighted you’re so happy with your kitchen and that the whole process felt supportive and pressure-free. Pip, Steve, and Adam will be thrilled to hear your kind words.
It was a pleasure working with you, and we’re so pleased the kitchen is still looking and performing beautifully. We hope you enjoy it for many years to come.
Thank you again for choosing us!
Kutchenhaus Chichester

Rated 5 out of 5 stars

Brilliant personal service

We received a brilliant personal service from Sandor. He listened to our requirements and offered advice, helping us to look at different perspectives with excellent design ideas we wouldn’t have otherwise thought of. Sandor wanted our kitchen to work for us and look amazing at the same time. We would highly recommend Kutchenhaus Bury, we had a great experience from design to fitting with a fantastic follow up service.
Special shout out to Ryan our fitter, his attention to detail was just perfect!

April 24, 2026
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Reply from Kutchenhaus

Thank you for your kind words and feedback on the team :)

Rated 5 out of 5 stars

Fantastic service from Sean and Olivia from Bournemouth…

Fantastic service from Bournemouth branch - Olivia greeted us and gave us a tour of the appliances and options. Sean then assisted with the design. When we had a few questions around design or fit they were both there to assist. Nothing was too much trouble and the kitchen looks fantastic.. Highly recommend

January 6, 2026
Unprompted review
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Reply from Kutchenhaus

Thank you for your review :)

Rated 5 out of 5 stars

Neff items purchased

I have used Kutchenhaus in Frome to purchase Neff oven, microwave oven, induction hob, Belfast sink and tap. We just wanted to say how professional and helpful with all our enquiry’s over the months . All our questions and queries were looked into and answered. The items were delivered and very pleased . So well done Frome shop. Would definitely recommend.

March 20, 2026
Unprompted review
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Reply from Kutchenhaus

Excellent to hear your feedback, thank you!

Rated 5 out of 5 stars

Kutchenhaus Wokingham - Excellent Service

My wife and I were planning on updating our kitchen but sadly she passed away before we had the chance. I decided that I would carry on and get it done as I believed she would have wanted it. I researched various companies and then found Kutchenhaus in Wokingham.

I went into the shop and met Marc and Barry and immediately felt comfortable with them and the products on display. I spent about a month working with Barry on the design and eventually settled on what I thought was the perfect layout. The work started in February this year (2026), and took 6 weeks in total. The existing kitchen and utility room were completely ripped out back to breeze blocks and then the installation started. Everything was changed, and as it began to take shape I could see how good it was going to be.

Now it is completed I have to say it is fantastic. I love the new layout, and I believe my wife would love it too. I have to compliment everyone who has been involved, from the build team to Barry, Marc and Tony, and the fitter Louie. They have all been excellent. There have been a few minor issues, but they have been immediately on top of everything. I cannot praise them too highly. If you are looking for a kitchen, I thoroughly recommend the team in Wokingham.

March 20, 2026
Unprompted review
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Reply from Kutchenhaus

Dear Trevor,

Thank you so much for taking the time to share your experience. Your review is incredibly moving, and we feel truly honoured that you chose us to be part of something so meaningful.

We’re deeply sorry for your loss. It means a great deal to know that you felt supported and comfortable throughout the process, and that Barry, Marc, Tony, Louie, and the wider team were able to help bring your vision to life with care and attention.

Creating a space that not only meets your expectations but also holds such personal significance is something we don’t take lightly. Hearing that you love the finished kitchen and that it reflects something your wife would have loved too is the highest compliment we could receive.

We’re also pleased that any minor issues were resolved quickly, as we always strive to ensure everything is just right for our customers.

Thank you again for your recommendation and kind words. It was a privilege to work with you, and we wish you many years of comfort and enjoyment in your new kitchen.

Warmest regards,
The Kutchenhaus Wokingham Team

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