Kuwait Airways Reviews 

Disastrous - They have rescheduled the flight at their own end and the new itinerary has a longer than 48 hours transit at their airport. No one picks up the call so no way to resolve this - stay away from them for your own sake

It could not have been worse. Flight due next 2nd Aug (6 days away from today) and just this very morning we receive an email informing us about the cancellation of our flight. Flight we booked in Feb, btw. After trying to get an explanation and after talking to a varied number of people, all we get is a "we are sorry, you will get a refund -at some point-".

Dear Kuwait Airways, you have no decency and, even tough the problem you had which forced you to cancel the flight -a too short layover in Kuwait which would not be enough to change aircrafts - is not our responsibility, the outcome is thst it is us, customers, the ones left to our luck to arrange a solution because you have done nothing but ruin our plan.

I used Maraheb lounge service during a transit but they have charged double and has not refunded the amount after several months.

Boarded the plane, sat waiting 5 hours, boarded off flight, 45 mins standing waiting in the terminal bus, waited in a empty terminal. Flight delayed 7 hours due to technical issues. Not even offered water to drink. Families with young children and babies. Absolutely shocking, no curtosey at all.

Had booked flight from AMS to Chennai via Kuwait. My second leg is cancelled. And my next flight was after 32 hours, so I booked another flight and travelled. Requested refund and it is approved. However refund is not yet made for last 20 months. Mailed many times to customer-relations mail address, but no response.

I been traveling from USA to Dhaka last 29 years. My last trip was with my three daughters from Newyork to Dhaka. I never had this kids of behavior from cabin crew in my life. I was very disappointed which trips was June 6 th JFK to Dac both of flights crows was very unfriendly. We wish going back to home again July 12 th would be better..
I was vey shame on my three young girls….
Good luck!!

Worst airline I’ve ever dealt with. Actually braking the law by not refunding the £900 I paid for a flight that had to be cancelled. 2 months now and they are not responding. I will be taking them to court. Avoid avoid avoid

Warning - don't take Kuwait Airways, even if it's cheaper - Madrid Bangkok flight €395 - we would like to book 6 extra suitcases - online doesn't work - a call to Kuwait Airways says that we only have to pay at the counter - didn't know how much it costs (actually strange -4 weeks before, 23 kg extra suitcase cost 85€)-when we were at the counter we had to pay almost 1200€ for 6 suitcases-this trick is well thought out since we were already there and had to pay-and there is a Polish one!! Manager who controls everything and tries to collect more money from passengers through problems - bad on-board service - suitcases don't arrive or are damaged - rather pay a little more and buy tickets at Emirates-Etihad-Qatar and even gulf.... (Arab airline too)there you will treated well and honestly.

I’m really not happy as I was treated so rudely . I was not allowed to take on my carry on luggage without paying extra money (65KWD)while other passengers were allowed to take on larger hand luggage . The overall experience was a total nightmare am I am very upset by the whole way I was treated (this was happened to me at the Suvarnabhumi bkk airport). To be honest I felt discriminated against and I am now going to see my doctor as I have anxiety ….. after arrived to London I’ve found my brand new luggage was broken all stuff inside get damaged.

I traveled from Jeddah to Manchester, when I got my luggage I found it damaged, I tried to contact them ring, or email them but they didn't even responds.

If you’re a non-Muslim woman I highly recommend you don’t come to Kuwait airport or the country for that matter. I was told to open my bag with all my sanitary products and underwear in front of everyone at security (I feel like if I was a Muslim woman this wouldn’t have been the case and I would have been afforded the privilege of privacy) I was further shouted at by the police officers for having a cork screw in my bag (which I didn’t, my husband had one in his bag) when I told him I didn’t have one but please feel free to check our bags himself he proceeded to raise his voice very threateningly and get very physically close. I felt very scared.

Overall a really horrible experience. I don’t think I’ll ever come back to the country because of this and I think the airport staff should at least be educated to treat everyone fairly and non-threateningly. I believe if I wasn’t with my husband I would have probably been detained for no reason and treated perhaps even violently. Really sad to see this is how they treat tourists of their country….. don’t be in a rush to come here.

Pathetic experience.
The check-in process was the slowest I've seen yet. I didn't get my in-flight meals even though I booked in advance and on top of that they pestered me as if I messed up. Thankfully the cabin crew could procure some bread and fruits.
My luggage was clearly mishandled as a lot of my stuff was broken.
Everything else was decent enough but not even remotely worth the buck I paid, wouldn't recommend unless you're in a tough spot like I was and if you have no other option.

Flight 101 date 12 April 2023 kuwait to London Heathrow
Pilot was struggling to land aircraft 49 minutes just moving left right on London. Ruff landing
Seems like untrained pilot

Cancelled my flight 3 weeks ago and I'm still waiting for a refund. Got told it would take 30 working days!

Flights Re-schedule no Service

Our long distance returning flight has a Transit time of 2 hours 55 minutes at Kuwait Airport. Now it is resechedlued with total transit time of 55 minutes only. On next day we have a very important appointment which if miss we have to wait for months.

I asked Kuwait Airways service hotline for cancel and refund as there is a big risk we will not get connecting flight, and with 3 kids (with one child 4 years old) it would be extremly difficult for us to reach the gate as well.

Unfortunately no positive response, no cooperation from Kuwait Airways service. I woul request Kuwait Airways build up cusomter service and provide better customer experience.

Seems this will be our last experience with Kuwait Airways. Disappointed.

Took flight from Hyderabad to LHR .

Firstly there were enough staff at HYD airport and most of them were helpful expect one guy name Suresh who said that he is not here to help customers and i had reported to manager who was very polite and helpful . checkin smooth .

Got in to flight and decent flight with European or English air hostess and i never seen such rude behaviour from anyone towards customers.. I know lot of low paid workers travel to Kuwait and most of them don't know how to speak English or hindi and i would expect that they are helpful towards them but bloody racist attitude and whole flight 3.5 hrs they were having face as why the hell am working here sort of thing .

Next kuwait to LHR flight was clean , spacious , decent entertainment but its old flight that made so much aircon noise , the whole 6.5 hrs journey i never face so much turbulence and landing was like scary bit .. anyway turbulence is not in conrtol of anyone .. next highlight is the airhosts , i never seen staff act so weird .. on average i travel 6 to 8 times to India ..

These staff in kuwait airlines from kuwait to LHR are so much in rush to save food etc some passengers were slept incl me and they didn't even bothered to wake or at least left food ..this is what emirates staff would do if passengers are slept .. next they didn't had veg options as they are running out which is fair enough as i didn't booked premeal but the airhost male middle eastern guy seems like had bloddy racist approach, when i asked him if he can serve meal and he treated me as though i was asking him gold biscuits or petrol well for free..
Had dealt with thai hostess and they were really polite and helpful .

I strongly suggest if Kuwait airways bothered to see the reviews then i would suggest to train the staff to be polite and empathy towards customers and don't recruit local Kuwait's as they may feel too rich to serve or help people...

Worst service ever, I tried first time and last time in my life this airline, they have strange Philippine air hostesses who don’t know the value of customer care, I think they should learn something from Emirates or Qatar airways.
Very disappointed

I travelled from Dehli to Heathrow with Kuwait airlines today.
I was very impressed with the service we received. Staff were very professional and helpful. The aircraft was cleaned and had enough leg room . The food was fantastic and the flight was very smoothly. I will certainly be flying again with Kuwait airlines

Worst airlines, very rude and racist staff the don't have air hostess they have air goon. Shameful experience from Mumbai to Kuwait. Their staff shout and use physical force on passenger

Travelled from the UK to Kuwait with my two children. Smooth booking, check in and flight. We didn't eat as a night flight so cannot comment on the food. The staff were pleasant enough.
The inflight entertainment is very limited.
No dramas so all in all a good enough experience.