Kuwait Airways Reviews 

I booked my flight with my wife, from Manchester to Madina for 9th November 2023, before 3 months. Airline emailed me saying the lay over at Kuwait Airport will be 12 hours instead of 2 hours, and no hotel will be provided. I had to re-book for 7th November. Moreover I have to book hotel in Madina for one more day, and it cost me £ 160.
And on that flight one of my Baggage did not reach with us. I had to spend my Taxi fare to collect the baggage the next day.
In-flight service was bad, on the return journey from Jeddah to Kuwait, on the 19th November 2023. We ask for a pillow and the cabin staff could not get one. When I complained to he cheif cabin steward, while deboarding, his arrogant reply was Thank you very much. The food was not good. To be honest the service was good on the sector, Manchester to Kuwait and it was alright on Kuwait to Manchester sector. Last but not least, one of my costlier IT suitcase was damaged on arrival at Manchester Airport.

Kuwait changed the flight timings and compelling the customer to travel with a minimum transit period. After asking for the Refund Kuwait disagrees and tried to convenence me that 45 mins from international to Domestic transit is enough without understanding the situation of the customer. They are very irresponsible and don't bother about the custemors. I suggest nobody to choose Kuwait Airlines for travelling purpose.

Worst ever customer service . Each i i try to change my date they say you can change the date 7 day after the old flight again after that they wont reply and then gets into new convo again same thing woth new reply you can change 3 day after the old flight date . What the heck kind of service is this and main thing when i asked for them for 1st time they never mention that i got limited date of reschedule. Literally garbage service from kuwait. They even provide me mail for refund and when i mailed for refund they provided me another mail and till date been 5 day no reply yet .THANKYOU KUWAIT AIRLINES.

Worst ever customer service . Each i i try to change my date they say you can change the date 7 day after the old flight again after that they wont reply and then gets into new convo again same thing woth new reply you can change 3 day after the old flight date . What the heck kind of service is this and main thing when i asked for them for 1st time they never mention that i got limited date of reschedule. Literally garbage service from kuwait. They even provide me mail for refund and when i mailed for refund they provided me another mail and till date been 5 day no reply yet .THANKYOU KUWAIT AIRLINES.

THIS AIRLINE HAS THE MOST LOW STANDARD STAFFS EVER INCLUDING THE SO CALLED PILOT. I was on a flight with this horrible airline and when we boarded the second flight after the transition, the crew told us we can’t take our carry ons with us and i out of frustration of being annoyed from the transition flight said this is long and the pilot comes out saying excuse me what did you just say as if I said something sooo bad and took our boarding flights trying to act like he has so much power oh please why was he crying for just cos he’s a pilot when I’m a doctor myself and I stay humble what was he gonna do? In the end we boarded that flight and the customer service was just nothing but horrendous and what’s crazy is that I was thinking about writing a review so people don’t board with this terrible airline but guess what I’m not the only one with a complaint 99% of their reviews are negative and bad. They should boycott this airline!!!

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! Wouldn’t recommend anyone travel with them for free even! Disgusting service is the only word!!!

The most low standard customer service that I have seen on an airline by airline staff.

Kuwait Airways staff on both the flights that I flew on were:
- Rude and impolite
- Treated passengers like livestock that needed to be herded
- Were dismissive towards passengers
- Awful use of English language - using imperatives (i.e. instructions) towards passengers with blunt hand gestures
- Passengers, including myself, felt like we couldn't ask for another glass of water because the cabin crew dismissed a man and pointed out to a 125ml cup that was provided to them
- English language announcements on one of the flights was barely comprehensible

Their crew could benefit from some lessons in ettiquette and politeness, amongst other things.

In addition, the food was of super low quality! I will be doing myself a favour and not flying with them on any future trips.

My local bus driver in England is more polite and friendly than the these cabin crew.

Worst Service from KUWAIT AIRWAYS!
They haven't refunded my cancelled flights from Heathrow to Islamabad airport, as they made changes to my flight schedule.
It has been over 7 weeks since cancellation and no money has been refunded.
I have contacted them via email and phone several times, I keep getting referred to different departments, to waste my time or to defer me.
Why are you holding my money, its my money, I need my money!
I SHOULD HAVE DISPUTED THIS TO THE CREDIT CARD ISSUER, FROM THE 2ND WEEK!

Excellent flights, onboard service and hosts during 4 flights in total, highly recommended and the airline itself has made incredible progress in the recent years with its service on par with airlines that have been established for a very long time.

Unbelievably rude behavior from some flight attendants. Not recommended to anyone.

Delayed bagage and no respond after 3 emails and lot's of telefoons

Booked flights back in May for travel in January with KA.
Payment went through, no problem.
Then in July received notification that the flight had been cancelled.
No explanation, no apology.
We had booked coach tickets, hotel rooms etc.
Sadly we weren’t covered by insurance as we had not purchased it yet due to the trip being in January (probably an oversight).
When we approached KA for compensation for the money we have lost they have simply ignored us.
I will never book a flight with this airline again.
I would not fly with them if they offered us 1st Class FREE flights.
How you got the title of most improved airline is beyond me.
We have gone with a proper airline now.
KA your customer service is appalling.
Avoid at all costs.

Booked flight Manchester to Lahore 2 hour connection
delayed 4.5 hours Manchester NO REASON GIVEN NO COMMUNICATION NO FOOD OR DRINKS OFFERED Missed connection NO ACCESS TO MEDICATION IN CHECKED IN BAGGAGE NO VEGITERIAN MEAL AS PRE BOOKED
next flight to Lahore delayed 2hours eventually arrived Lahore Damaged baggage NO KUWAIT AIRWAYS STAFF TO REPORT TO
returned to UK NO RESPONSE FROM KUWAIT AIRWAYS AFTER CONTECTING THEM VIA PHONE/E-MAIL/LETTER. I HAVE STARTED LEGAL ACTION FOR LOSS /DAMAGE/COMPENSATION
Please contact me scorpioenterprise hotmail com for advice on legal action

They don’t even deserve one star one of the worst airline company… pls avoid avoid my mom has ended up in hospital they refused a wheelchair from Kuwait airport and she had requested wheelchair till the final destination she had to find her way and asked people if they would help her to her next flight she was very upset and crying at airport as they denied a wheelchair and on top of that when she finally got the final destination after help of some people she did not receive her baggage and still is in Kuwait airport and they also did not give her the boarding pass from Kuwait to BOM dum checking staff Manchester airport they don’t even know what they doing pls Avoid

We traveled in Aug 22/8/23 from London Heathrow to Saudi Arabia
Cancelled flight affer we sat down in the airplane then next day arranged flight delayed again then rescued Kuwait affer 30 hrs then again flight got cancelled , 1st time used and last time it will be , applied for delayed /cancelled compensation but no reply now planing to go court in uk , if any Kuwaiti airlines member read it get in touch with me

Please BE AWARE

The reservation team are complete Scammers. WE have been SCAMMED. We were speaking to Sam and Chaz (Not sure if it is even their real names) but yea we have been scammed by the reservation team of Kuwait Airways.

They charged us for return flight and we never received a booking confirmation. We then had an email saying they had to refund us the money because of security reasons and we needed to pay them again for the fares and they were in the process of refunding our £1900 and that it should be refunded within 48 to 72 hours. But that never happened, Its been about 2 and half months and we have not been able to get in touch with them.

The reservation team have recognised our number and they never answer. The line just gets disconnected. And it is just our numbers they don't answer. Every time we have tried ringing them from different numbers they do of course answer. They promised us many times they would definitely refund the money but never did.

We have learnt a hard way but please do not book flights with them. The numbers we used to get in touch with Kuwait airlines is 020 4518 3645

They don't deserve 1 star, most improved airline 2023, don't make me laugh. I'd hate to see the companies below then. Twice in 2 months the flight on from kuwait to the Philippines is decayed over 2 hours. A member of staff has just told me they always do that to the Manila flight. DO NOT TRAVEL TO THE PHILIPPINES WITH THIS AIRLINE. NEVER EVER AGAIN. ABSOLUTELY RUBBISH

Booked in dec 2022 for a flight in oct 23 for 4 travellers, tiday i received email stating my return flight has been brought forward 24hrs which is not acceptable.

We have decided to cancel our flight & request a full refund.

If no refund received then i'l request a chargeback via credit card company or even court proceedings if deemed necessary!

Maybe cheap but rubbish customer service!

Just to let everyone know, don't expect any communication with thus company. Booked my children on this company from UK to Thailand - the 1st part of the return trip was delayed so they missed the connection. They got told nothing, eventually got put into a hotel for the night after complaining, give a poor finger food buffet - again little or no information. Eventually got the flight the next day. I emailed customer service , twice , and have received no response. Flights were a little cheaper than the competition but to be frank it's not worth the grief.

we had saved money to offer our 3 children a dream trip to Thailand. unfortunately the start is a fiasco because of your company..
departure from Paris 1 hour late, arrival in Kuwait City to change planes, again 2 hours late. but the worst is just coming. we get on the plane, the flight crew invisible, we ask for blankets for our children because it's cold we are told that they don't have any for everyone.. then the flight crew disappears as the plane begins to taxi for takeoff. passengers are obliged to detach themselves to close the luggage compartments in order to avoid everything being caught on them during take-off.
for one hour the cabin crew is invisible. just a message after an hour from the pilot who tells us that there is a problem and that we have to return to Kuwait City... we ask what is going on no one answers us... we are dropped off at Kuwait city and there we are alone again. no one tells us where to go and it's 5:15 in the morning and still nothing. even if we will leave one day for our destination, the experience is catastrophic and without any consideration of Kuwait Airways

moreover we lose money because we had a reservation for today In Bangkok. I dare to hope that you provide a refund for passengers.

Also no glass of water was even offered to us during these very long hours, even nothing for our 4 year old children.
In view of this deplorable experience and not even finished at this time, we ask for the full refund of our tickets.