Kuwait Airways Reviews 

The food was amazing, seat comfort was okay, enough leg room, smooth ride, and butter landing

Terrible customer service from the Heathrow tickets team via phone. I was given conflicting and misleading information by the Heathrow ticket office passenger sale phone staff, with no clear or reliable answers.
What’s worse, a supervisor ended the conversation by saying, “I need to have lunch now and this conversation is going nowhere.” Completely unprofessional and dismissive.
They also fail to provide proper notice for refunds due to cancellations, leaving it until the day before, and even then making it a challenge to get your own money back.

As a paying customer, this level of service is unacceptable. I expect clear communication, timely updates, and basic respect, none of which were provided.

Why is this airline allowed to operate in UK airspace when it customer service is so deplorable and disgusting. I have book return flight for May 2026 and whenever I contact customer service so many times yet am unable to received an answer to my concern via telephone. This is the most deplorable service I ever known of an airline Why is this allowed to continue i understand there is a middle middleeast war on going but the decent thing the airline can do is to gives support to its customers and not give to a Bot to address customer concerns which is quite confusing and conflicting advice given,I will be seeking charge back if I dont have this matter resolved soon .please be aware of this airline phone ring constantly and no one to answer
This airline need to be investigated you cant just take money from customers and goes awol when they need helps
Disgusting and despicable pratice with this airline 😒🤨

Customer Service Nil
This must be the worst airline for customer services.
Since the war in the Middle East started, Kuwait Airways has not provided any information. All information is from other sources.
Although the airspace is closed only to transport Kuwait citizens, no updates zero, they are cancelling flights under 2 days ahead.
So how can I rebook another flight to my destination when I won't know if my flight will be cancelled until just over a day.
Reports are that there will be commercial flights before the middle of April 2026.
I am seeking a refund, but they will not respond.
I understand there are issues, but at least provide updates and offer refunds.

Highly recommend this airline. The flight was on time and the crew were very helpful. They really looked after myself and my grandma very much.

Shocking service, avoid if you can! Flight delayed by 7 hours, absolutely no assistance or compensation offered. When I complained it took them about a month to respond to my email to say they were very sorry and tough luck. Impossible to get any money from them as they are not part of any resolution scheme and it seems no one actually regulates them. Not wasting my time or money taking them to court - wish I had read all the reviews before booking my flight. I hope they go bust and the sooner the better.

I made a reservation with Kuwait Airlines, I have yet to receive my refund after 2 months. I will be persuing legal action against them.

It took 3 day to fly from Dhaka to London in 2026!!
We were flying from Dhaka to London on 1st of Feb 2026. The aircraft did not turned up in Dhaka fro Kuwait. After spending 6 hours at airport, we were taken to a hotel in Dhaka. No update for 24 hours and then we were taken back to airport to catch a new adhoc flight to Kuwait city. We were supposed to catch the London flight after arrival to Kuwait within an hour, however by the time we arrived in Kuwait, the London flight has already departed. As we were supposed to go back to work in UK, We along with several other passengers insisted travelling to London by alternative arrangement but Kuwait airways did not managed to or unwilling to arrange any alternative flight. We were again taken to a hotel in Kuwait city, stayed another 24 hours and then boarded on next day flight to London. 3 days journey to reach from Dhaka to London.
I wrote to Kuwait airways claiming compensation for my loss of work and loss of income, bur they said these were operational issue and they won't compensate for the loss of time and income.
Not a professional service from Kuwait airways. Think twice before buying tickets from Kuwait airways.

We booked a holiday 6
Months ago due to fly 26th march return on 14th April. Apparently the return flight has been cancelled and a flight 5 days later has been proposed which we cannot accept. I am ringing the airline regularly being fobbed off saying they will refund I don’t want refund they need to change to alternative airline, I have even provided them with another alternative. Their customer service is really bad and they are rude very stressed planned a holiday such a long time look . We cannot cancel as flights are now triple the price and they are now offering flights from different destinations and still different dates and just say we will offer refund that’s it’s no completion of services as per their booking.

Flew from Ahmedabad to JFK with layover in Kuwait. Kuwait Airlines is definitely focused on punctuality and did a good job of keeping things on time. The Flight was good and felt the pilots are excellent. The seating was spacious. Some of the entertainment can use improvement as far as selection. The food was average and they had extra sandwiches if you wanted besides what they served. Customer service and in flight service is pretty average as well. The layover was fine, Kuwait Airport was clean. Overall Kuwait airlines is pretty good, especially if you don't want to pay the Emirates or Qatar Airway prices. We would definitely fly Kuwait Airlines again.

It was a horrible experience for my family and myself.. We missed our connecting flights (it happened twice- once while going to my country of origin and on the way back to where we currently reside)paid extra money to get to our destination , faced cold weather conditions in the process. The airline caused us enormous financial loss and despite writing to them, never heard back from the Kuwait Airways.

1st time flying kuwait airways and never ever going to use it again. Had to pay for luggage coming home. 1 hour transit but ended up getting stuck over 10 hours at the terminal. No support or compensation offered. Totally being ignored

On January 19, 2026, we flew with Kuwait Airways on flight KU361 from Kuwait to Colombo, Sri Lanka. Upon arrival, we noticed that our suitcase had a broken wheel. We immediately filed an official damage report at the airport.

A few days later, we submitted all the requested photos and documents. We were also asked to complete an additional damage assessment form, which we filled out and sent. Despite completing all required steps, we have received no response at all so far.

Customer service is extremely difficult to reach. I contacted the airline multiple times, but none of my messages were answered. WhatsApp live support is almost impossible to access. All communication is handled through the airline’s customer relations channel, yet even through this official channel, no assistance or feedback is provided.

Due to the broken wheel, the suitcase became unusable. During our two-week trip in Sri Lanka, we had to drag the damaged suitcase from city to city. This situation seriously affected our travel and turned our vacation into a very unpleasant experience.

The flight I booked was delayed and we missed our connecting flight where they provided us with alternative flight but overall we were 12 hours delayed. The baggage also delivered 4 days after. One of our luggage had a broken wheel was manhandled and the lock broken. The food served on the connection flight was raw chicken. I was so tired that i literally forgot to take a picture of it. But overall the experience was horrible and not at all happy with the travel.

Changed flight (27 hrs later) after checking in with no information for the delay. Very disappointed!

Extremely disappointed with Kuwait Airways. With one single ticket, my flight times were changed 5 times in total — both on the way to Bangkok and on the return to Istanbul. Because of these constant changes, I had to keep modifying my domestic flights and ended up paying USD 200 out of my own pocket.
The stress and uncertainty this caused was unacceptable. Even worse, customer service has not replied to my emails for over 2 weeks, and the WhatsApp support is completely unhelpful and does not resolve anything.
This is not the level of service passengers deserve. I am still waiting for a proper response and compensation.

Very poor customer support. Refunds for cancellation ( several months ahead of flight) incur nearly half the cost of the flight but even worse is the fact that refund processing can take up to 30 business days. I'm still waiting and out of pocket. Totally unreasonable and unfair particularly when the delay is not made clear at the time of booking. Attempting to communicate issues is nearly impossible. Eventually got through via WhatsApp but not helpful response. Awful experience, steer clear. Never booking with this airline again.

Unfortunately I have to give one star but they don't even deserve one star as it the worst airline i have ever flew. I tried to save few bucks and flew Kuwait for the first time and I had the worst experience ever. I dont normally write reviews however they took the absolute piss with the level of customer service that was provided it was trash. Please spend little more money and fly with a different airline.

The worst Airways I have ever experienced. Never fly through Kuwait airways

Id give 0 stars if i could- flew with them in october 25 for the last time, flew with them in april 25 too- both time our flughts were changed after booking, on our return flight from manila to london in oct/nov our flighr was diverted due to bad weather conditions. Fine i understand things happen bit the disaster that followed was horrible, a group of around 25-30 of us were first sent to a hotel and given meals after about 8hours in the airport, we were then called about 5 hours later and given 10 minutes to get in taxis back to the airport to continue our journey- we had to fly back to kuwait airport to catch our onward flight, when we got there no one knew where we needed to go or who to contact to find out, we were bundled through security into the terminal with promises we would be told travel plans once we were in the terminal- got through after about an hour of us holding everyone in a pen, through to the terminal and then to be told theres no planned flights for you wait for information, we were not allowed to leave or return to customer service desk, ni announcements made and as a group we had to figure it out ourselves- we were then sent to a different terminal and told we were going back to doha ( where we had been diverted to) and would be flying back to the uk with qatar airways. Once in the other terminal we again had to figure out where we had to go ourselves, no communication from staff- when they did eventually get a member of staff to speak to us we were told our luggage wouldnt be on the plane- my husbands cpap machine was in his case and he could stop breathing in his sleep without it- i asked the lady who i would speak to if he died not having the machine and she just shrugged, staff didnt care, people were forced to pay for excess luggage even though they had paid prior to flying or they wouldnt get their cases at all.we asked for food and drinks- we had to be in kuwait for a minimum of 9 hrs before they had to provide anything at all- then it took them a further 6 hrs to heat some plane meals to hand out and bottles of water. We had been left for 24hrs with nothing because of the airspace loophole. Finally arrived in the uk 36 hours later than scheduled!When we returned we put in a group complaint to the airline and even now they have not even acknowledged it! It may be cheaper than other airlines but i understand why now.