Kwikshift Removals Reviews 

130
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Amazing guys, can’t thank you enough. Smooth transition from old to new house, very fast and efficient. Everything arrived safely and was put into the correct room. Very friendly, would highly... See more

Rated 5 out of 5 stars

We have used Kwikshift to move on three occasions. Solid family firm, transparent costing (never had a hint of hidden extras), Over many years we’ve never been dissatisfied. Professional from start to... See more

Rated 5 out of 5 stars

Cannot recommend these highly enough. Initially used them to move from Manchester to Birmingham and then after accepting a job abroad arranging for my items and car to be kept in storage. At every tu... See more

Rated 5 out of 5 stars

These guys were amazing helping me out last minute over a weekend with a divorce led court ordered eviction. Their responsiveness and helpfulness through a painful 2 months was better than I could hav... See more

Company details

  1. Moving Company
  2. Self-Storage Facility

Written by the company

Wirral Removals & Storage. Wirral, Liverpool & Chester’s Premiere Storage & Removals Company. Receive a FREE quotation,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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No recent history of asking for reviews

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4.4

All reviews

(130)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Be careful! Loss of deposit and no empathy

We booked in with Kwikshift and the process was really smooth. As our move date got closer, I had to contact them about confirming and ask how the day itself works in terms of timing. I was then told to pay a deposit- I did this over the phone and no one mentioned that it was non transferable nor did they advise me to read their terms and conditions. Frustratingly, our solicitors informed us just 32 hours before expected completion that our buyers solicitors weren’t going to be ready and therefore couldn’t move. For us, a family of 4, with two boys about to move to their new school 19 miles away from our old address and a house that was fully packed, was just awful news beyond our control. I let Kwikshift know as straight as I knew and apologised how late it was and how shocked I was. There was no empathy, no compassion and I was just told I’d lost the £387 deposit and that I couldn’t move the deposit onto the following week to rebook. I felt the communication was poor regarding deposit and also unclear. Solicitors are a nightmare and lots of removal companies know this and only take a 10% deposit. Sadly Kwikshift take 50% and we are now in a position that we are now holding up the whole chain as we’re not in a financial position to rebook removals with being £387 out of pocket.

July 18, 2024
Unprompted review
Kwikshift Removals logo

Reply from Kwikshift Removals

Unfortunatley we require a deposit so that we can allocate the resouces for your removal which is common practise. This was made clear on numerous emails and correspodance. I sympathise with your situation but it should be noted that we had arranged and organised for your removal to go ahead. With 32 hours notice we we were unable to fill the slot and as a company we were not able to absorb this cost. This seems to be a failure of the solicitors to organise themselves and not a failure on our part.

Rated 5 out of 5 stars

First Class removals

Fantastic crew helped my husband and I move. The team were very polite and extremely helpful on the day. Nothing was too much trouble. The price was great too. Would definitely recommend! 🙂

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

STOLE FROM MY STORAGE!!!

AVOID AT ALL COSTS - Stole nearly £2500 worth out my storage!! Manager claimed the cctv was ‘wiped’ but wouldnt share the names of who was on shift!!

Havent been able to claim back as i didnt have the receipts for things bought nearly 2 years ago. Absolutely disgusting staff and management. Besides stealing from me, the management is very rude and either covering for whoever done it or done it themselves!

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Great price. Cannot believe how hard the guys work. Chris is amazing. The guys are all polite, respectful and hard working. Would definitely recommend them ….

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

A smooth move

From the initial phone call to the team moving me in all I can say is perfect no problems.
Everyone is helpful, polite and professional.
I have no reservations in recommendeding them and would definitely use them again.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

My parents used Kwikshift removals and the team they sent were fantastic. They were polite, respectful and went the extra mile to help. All items were wrapped, well protected and put in the appropriate place. I have no hesitation in recommending this company.

March 27, 2024
Unprompted review
Rated 2 out of 5 stars

Unhappy cutomer of kwik removels …

If you valuable your home goods do not get this company to remove you. Used this company twice within a few months. First time was a good experience with hardworking removal men.
Furniture was wrapped and protected. Super king mattress was badly water damaged and heavy marked due to mattress being dropped on wet dirty pavement. After several emails and weeks later a company came in to clean mattress kwik removels picking up bill.
Second removal was not a good experience at all. late arriving, Furniture not protected at all on removal. TV screen damaged and glass TV cabinet smashed. Phoned kwik removels and spoke to management about damage done. Compensation paid out quickly. Would never use this company again.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Always a little dubious when a company comes in at half the price of other quotes, but wow cannot recommend this company enough. The two gentlemen ( Carl and Jay) couldn’t have been more helpful and professional. Thank you Kwikshift for making one of the most stressful situations in life so much easier.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Jay and the team were excellent,quick…

Jay and the team were excellent,quick efficient and very professional. Every contact I have had with the team I have been impressed with their customer service from Bernie that answers the telephone to Steve that seems to make the decisions all very polite and thoroughly recommend

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

A great service provided

A great service provided, very helpful, and kind people. They arrived on time and in just a couple of hours my moving was done 🙏 This processes can be very stressful, so I'm very thankful I counted with your help. Highly recommended 👐

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Apology: Mix up with Rogue driver

It is rather unfortunate that while we have legitimate businesses struggling hard everyday to create a lasting legacy and improving our society, some unscrupulous elements would rather go a different route!
Most recently my company fell victim to a rogue driver, using Kwikswift’s name to overcharge and render us the worst service ever and we unwittingly fell for his lies. We are currently investigating and trying to track down the individual and we would like to totally absolve Kiwkswift of any wrongdoing and tender our unreserved apology.
We hope to give Kwikswift a try for real in the nearest future, believing that the experience will be as good as others have been enjoying.
Thanks to Mr.Steve and the lovely customer service assistant that helped in unraveling this entire situation.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

Mark and Jay made my move to West Yorkshire so easy. Always communicating first they arrived on time. Care was taken to pack on Friday morning and deliver early Saturday morning. Many thanks also to Bernie in the office who set everything up for me.

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

Trying to manipulate reviews

I am adding a second review as this company has tried to get my previous review (from 7-11-22) that we had cash missing after the move taken down thrice!
1. 28-11-2022: They said it was not a genuine experience and that it was a false review, so I provided all proof to Trust Pilot and got my review verified.
2. 4-5-2023: They said it was probably for another domain, not theirs, I refuted that too!
3. 7-11-2023: Now they have come again after one year to get me to amend my review saying I provided personal details which I have not!

Now with this review I have provided Trust Pilot with screenshots of the three emails that came from a Trustpilot saying that they have flagged my reviews to be taken down, for different reasons each time.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service. The two lads went above and beyond both with the pick up and the drop off and couldnt be more helpful. I would definitely recommend and will be looking to them again when I next need removals done.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very good and reliable service

Very good and reliable service. JJ and Charlie worked really hard and took a great care of my belongings. Very happy with the service. Hopefully will not have to move again but if would, i would definately use them again. Very professional. Thank you

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Cheshire to Shropshire

Excellent from start to finish! Couldn’t have asked for more from the trio who arrived. Having received a number of quotes from the ‘big’ companies we opted for KwikShift due to their competitive price. Having had to delay three times due to chain issues and not incurring any cancellation fees was very welcome. The guys worked hard all day and didn’t complain when completion was delayed for a couple hours and instead kept the mood jovial in what was a stressful time. Would highly recommend and if we do ever move again, they are top of my list. Thank you Callum, Jordan and team! (I’m still in awe of Callum’s reversing of a lorry skills!)

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Stress free move

Office gave a quote , date and arrival time. They arrived on time. Good team the lads were efficient friendly and helpful. As described it was a Kwikshift. I would definitely recommend .

June 5, 2023
Unprompted review

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