Kybotech Limited Reviews 

As the previous review almost word for word.
Ordered after 8 weeks , still no answer as to when it may arrive. call center just fob you off with no information answers.
Call to cancel and you have to wait 48 hrs for someone to call you back to ask why you wish to cancel ??
Avoid at all costs.

Everything about this company is not fit for purpose.
The majority of people I have spoken to and I've talked to a lot, are rude and defensive.
They have swore at me and I have complained and they have called me a liar.
Bought a corner summer house in March, what a nightmare I have posted about this experience.
Now its the returning that has become a nightmare.
Told so many times about time...between 5.00pm and 10.00pm.....Driver text to say in broken english that he would arrive at 9.30pm I'm 70 not in good health I refused as this time was bad for me. Just on to the company Garden buildings direct to complain and its the same old story...they don't listen and your in the wrong its their way or no way. It s back to the solicitors as I want my money back and they are delaying giving it to me. Please do not buy from this company as its been nothing but a stressful experience. You have all these complaints and they think its a one off.
They never let you speak to someone other than a call taker, they say there is no other option.
This company trades under BillyOh..Garden buildings direct..Kybotech also B&Q sell there buildings

May I add to this that you never printed the time on your reply which was between 17.00pm to 23.00pm for collection Driver text me to tell me he would be arriving at 9.00 to 9.30 As I have explained I am in my 70's my partner is older and in ill health we live in the country and are isolated this time we are normally in bed. I am not a liar.
I wonder how many other people would agree to this time. This is proving to be a very stressful time, and an experience I wish I had never started. You do not care for your customers care at all. Your call handlers are very rude they continuously talk over what I'm trying to explain, either that or there English is very poor, which is a nightmare when all they say is sorry sorry very sorry. Nothing is ever done when all I want is my Money refunded.

No matter how much you ask this company for your money back they ignore you.
They have yet to pick up their pile of rubbish which is a poor excuse for a summerhouse. Dates mean nothing to them and neither do times. The only thing g is money....They love taking people's money and not refunding it when you have bought a pile of rubbish. Your time and effort is being laughed at by them..updated 08/08/2024.....All you get is a generic reply they are the worst type of tradesman

something of an excuse of a summer house

updated09/08/24
still waiting for the collection of this sorry state three dates have now come and gone, much the same as my other reviews on them ...Garden Bulidings direct, as well as BillyOH please don't buy from them, you will regret it.
Their answers to other peoples complaints are all the same ...very Generic and no new ideas on how to actually speak to anyone who will help. USELESS how are they still allowed to trade.

Bought a playhouse through BillyOh, representatives are super rude. Does not want to accept complains, basically says what they want. When I told to send my call to complain departament he said "No I won't, go to your Amazon and complain there" I did, And Billy Oh on amazon, just ignored what I wrote... They do not accept the fact that they failed to fulfill order within their own given time frame, and pushed me to wait two more months, super disappointed. The house supposed to be a birthday present... In 4 months I can build a house with 0 experience it's just ridiculous! DO NOT BUY unless you want to wait for nothing. I wrote a complain through email to kybotech, but I haven't received any response yet. Super disappointed.

Ordered a hammock at the beginning of June. Delivery date advised. Subsequent delivery date replaced with a later than expected date. Upon delivery Hammock collapsed immediately upon sitting in it.
Let’s clarify that the total weight of the person sitting in hammock was 78kg. On closer inspection the main metal support at the base was so thin with a big hole punched out of it. It wouldn’t even support a small child!
Arranged a replacement after a fairly tedious process. The website link to report a problem would not upload photos of the faulty hammock, impossible to use the link to report a problem. Finally got a reply from emailing support. Replacement also very poor quality and metal sheared off this one also collapsed. Requested collection and full refund. Customer service take at least 2-3 working days to respond to each communication. Notified they would collect between 1-7pm today. Received a text saying the courier was about 30 mins away at 18.40pm. 20.30pm still no sign of a driver. Simply apalling service do not buy anything from these clowns.

Ordered a shed on 27th May, had an email for delivery on 18th July, tried to change the delivery address but they needed lots of official documents - not prepared to give them all over - the customer care guy was very rude and horrible - I quote - it is 2024 lady, everyone has email on their phones - I tried to explain that I don't and didn't want it on my phone, so then he said he was going to cancel my order. I wouldn't have a shed off them if they were the last company on earth. Let's hope I get my refund but not holding out much hope. I'll probably have to ask the credit card to get it off them!!

I ordered a wedge cushion from 'Physioroom' as I am going for hip replacement and my physio advised that a wedge would possibly help.I ordered on line and it arrived a couple of days later.On opening there was no information at all..or on the box.
On sitting on it I realised it was useless and collapsed so I went online to Web chat and asked if I had to fill it with water...no it needed inflating with a bike pump plus graduated nozzle !
If only I had been aware but nothing was mentioned in the advert. Return was going to cost me money and another painful journey. Customer service said I had chosen wrongly.

I placed an order on June 12th with a scheduled delivery between June 17th and June 21st. As of today, I have not received the item. I reached out to you last week asking for an update, but I have not received a response. Order #1041273107

Ticket number 1195338
I ordered a Summerhouse and when I tried to build it the one half of the roof was too big. I raised a query and all I get is thank you and we will be with you in 2 - 3 days. I took photos and repeated this again when asked for other views. It all went quiet and I did some investigation. The parts are all cut to the stated size on the instructions but through calculation the roof is 50 mm too big given the diagonal of the gable sides. I even took photos to show the same 50mm overhang. This has been ignored and I still await an answer. This means that the roof pent corner is unsupported and has a 38mm gap between the top of the side and the roof. Any wind under this will rip the roof off. I also complained about the valance being too deep and prevents the doors from being fitted. There are other manufacturing defects through poor nail gun application. Both side walls misalign giving gaps between walls and roof. Window frames weaker than the effort to hammer the pins in the hardwood beading causing them to deflect. Totally ignored and even now on their "Live" chat line all you get is "Hello" and then after 45 minutes no response. Second attempt today to get an answer. Avoid the 7 x 7 summerhouse. Quality is poor and customer service non existent.

Was invited for an interview to then be told that they had changed their mind after I had to reschudle an interview. Obvious that staff welfair is low on their list of priorities. Avoid company at all costs.

Bought a petrol strimmer off this company it wouldn't start they sent another strimmer which didn't work , so I stripped the 2 strimmers apart and have rebuilt a strimmer.
While stripping the machines I discovered parts missing and also the machines had been repaired
So are they are selling reworked machines

What

Do not go near this company I ordered a shed through b&q market place this company delivered the shed but when putting it together nothing fitted so I rang the company and it has taken 8 weeks to pick up the shed from April Bank hols to now I've been given every excuse under the sun I'm now trying to get my money back they are taking their time given it back I have to threaten them with court action to get things moving all i can say is stay way from this company they are awful by a shed from a proper shed company

Ordered garden furniture from B&Q website which was being supplied by Kybotech.
Evri was due to deliver on 18th May and it has never arrived.
Kybotech have been contacted by myself numerous times requesting a refund or replacement however all I’ve received in response is a computer generated email saying they will look into it however this remains unresolved and I’ve paid a significant amount of money for nothing.
Beware if buying online from B & Q.
I definitely do not recommend using Kybotech.

I ordered a wooden greenhouse from their subsidiary company BillyOh. The ad on the website stated 1 - 3 weeks delivery. After 5 1/2 weeks and several phone calls I cancelled the order through a manager and was told a refund would go into my account in 3 to 5 days. 2 days later the greenhouse got delivered! I now wish I had refused delivery and had it sent back. The instructions state 5 hours to construct. Try 3 full days! Nothing fits properly. The grooves for the glazing to slide into aren't wide enough and have to be reamed out. There is nothing to cover the joint on the ridge to stop rain ingress. Nowhere on the ad does it mention it has to have a timber base. The doors are too tight and when it rained (the day after hanging they swelled up that much that I had to take the hinges off to get the doors open then start modifying these. It has just been one problem after another. I am a general builder by trade which is just as well.
I WOULD NOT ADVISE ANYONE TO BUY FROM THESE PEOPLE. IT IS SUBSTANDARD AND NOT FIT FOR PURPOSE. IF IT HAD NOT COST ME £570 I WOULD HAVE TAKEN IT TO THE TIP.
Kybotech also trade as Garden Buildings Direct and Billy Oh

What a joke brought a shed through B&Q marketplace from this company ,not received shed and it’s 9 days after delivery due.Constantly ringing up everyday but no one seems to know where my purchase is .disgusting customer services .

The customer service is very helpful when I can.
The only problem is no one informed us when is the delivery. We just received a call in 10mins they deliver in.
But all is good.

Kybotech has several brands, among them, BillyOh and gardenbuildingsdirect.co.uk. In fact, these two brands are actually one and the same, so I was told by a customer services person at gbd. So, I think it is only right that I point this out by putting a review on this site.

I bought a BillyOh shed on-line at gardenbuildingsdirect.co.uk on 21 March 2024. It is now 13 May and we still have not managed to finish building it because we do not have the door hinges. All in all, the whole experience has been (and still is) very frustrating and extrememly wasteful of my time. I wish I had read (and taken notice of) the Truspilot reviews before purchasing it. Never again.

My advice. If you are thinking about buying a shed via Kybotech's website, you should take a look at the Trustpilot reviews on BillyOh and gardenbuildingsdirect.co.uk, so that you get a fuller understanding of what you may be getting yourself into. Yes, a number of people have had a good experience, but a lot have not. Do you take the chance??

The full review of my extrememly frustrating experience is under gardenbuildingsdirect - be warned - it is 4000 characters, so make a cup of tea/coffee before heading over there.

I am writing to express my extreme dissatisfaction with a recent purchase of four garden chairs from your Verified Seller, Kybotech. On 6thApril, I placed an order for these chairs and was initially informed that they would be delivered within seven days. However, I was later given a seven-day window for delivery, during which I was fortunate to be present when they arrived. Upon delivery, I was shocked to find that the boxes containing the chairs were battered and torn. Upon opening the first box, I discovered that the chair was severely damaged, with numerous scratches, chips, and a rough finish. It was evident that the chair had been previously opened and poorly repackaged. Since discovering this issue, I have contacted B&Q on multiple occasions via phone and email, only to be met with promises of call-backs or requests to wait 48 hours for a response. Despite being promised that my concerns would be escalated to a manager, no one has yet contacted me. This lack of communication and resolution has been extremely frustrating. Furthermore, I have reviewed Trust Pilot reviews for both Kybotech and B&Q, and I am deeply concerned by the high levels of dissatisfaction reported by other customers. It is clear that this is not an isolated incident, and I am deeply disappointed by the lack of accountability and customer care exhibited by both companies. I urge you to take immediate action to resolve this matter. I demand a full refund for the damaged chairs and an explanation for the poor service I have received. I also request that B&Q take steps to address the ongoing issues with Kybotech and ensure that customers' concerns are taken seriously. I feel like I have been scammed.

After a regrettable experience with Kybotech Ltd, I feel compelled to share my story to help others make informed decisions. I purchased a BillyOh Super Saver Overlap Apex Shed via B&Q, but the ordeal that followed was nothing short of a customer service nightmare.

Key Points of My Experience:

Initial Order and Problems: Placed on February 18th, the shed arrived with missing and incorrect parts, making assembly impossible.

Customer Service Response: Despite numerous communications, Kybotech’s response was sluggish and largely unhelpful. The replacement parts were also incorrect, further compounding the issue.

Refund Process: After much hassle and repeated requests, the shed was finally collected on April 17th, and a refund was issued. However, the process was fraught with delays and poor communication.

Compensation Request Denied: Given the significant inconvenience and time wasted, I sought reasonable compensation. Kybotech denied this request, citing their terms and conditions, disregarding the extent of the disruption caused to my life.

The lack of accountability and customer empathy shown by Kybotech has been disheartening. Not only did they fail to resolve the issue efficiently, but they also showed little regard for the impact of their service failures.

Final Thoughts:
I would urge potential customers to think twice before dealing with Kybotech. The stress, time wasted, and overall poor handling of my situation reflect a company that falls short of basic customer service expectations. I will be taking further actions, including contacting B&Q’s CEO and sharing my experience across all available platforms to ensure that my story is heard and hopefully prevents future customers from similar disappointments.

Buyer beware – your time and patience might be tested beyond reason with Kybotech.

Very fair price for the shed so can’t complain and from what I found on the internet this represented the best value for money.
Shed was fairly straight forward to assemble but I made a mess of the felt roof as I misunderstood the instructions due to misunderstanding a step which was meant for a different type of roof. This may be somewhat a reflection of me but I feel one set of instructions for your specific shed would be easier. Also one of my panels is was broken so I had to buy some super glue to fix it. On the whole though I am happy with the shed and it will do the job of protecting my new bike against the elements.

Do not order a shed from here. I ordered back on January 5th Shed did not get delivered within time I was told, no communication from them at all. I had to phone them, they lied snd told me the problem was with delivery courier, gave me a new date, still didn’t deliver it. 6 weeks later when I phoned again about the 3rd date and still no communication about delivery, I was told shed hadn’t been in stock this whole time. Cancelled
What a waste of time