Kybotech Limited Reviews 

This is the worst service I have ever had!
The ordered shed didn’t get delivered when it was supposed to. There was no communication to keep me updated with its delivery.
I wasted 8 days waiting for the delivery.
I had to chase them everyday it didn’t turn up.
I spent over 3 hours on the phone trying to find out where my order was.
Then part of it was warped. That took them another week to deliver. Again didn’t get it on the day promised.
Driver was to supposed to contact me with delivery. They didn’t!
I asked several times for a call, surprisingly I didn’t get one.
Never, never use this company.

Avoid buy somewhere els
I have had the worst tat split and poorly made product and customer service of this company than any other.
I’m still waiting a refund for delivery of a so called £1200 green house that not only misdescribed and nothing like the one advertised but also the wood is split all over and weak spots on supports with open notches that would probably snap on assembly. I have 42 emails with promises of refund. Text saying they will be here in 30 mins. But 6 weeks in and no refund no collection no apology. The bank is now seeking to get the money back Diabolical company
Yes I have sent you the information requested 04/03/2024 it seems that only when you get the negative feed back you start to pay attention.
I await your response

Gardens buildings direct AVOID at all cost, how these are still in buisness is beyond me. Wish i had read reviews before purchase...... no point replying with your generic responce this has already been escalated and in process of refund

Hello Kybotech, GBD19369632 that's the Garden Buildings Direct reference that you will need. A shed with a four week delivery time table ordered mid April now mid August no shed! Despite asking g several times and complaining still no shed. You agreed a full refund on 16 July witha 14 day turn around at 14 days we asked you where the money was you told us 14 days really! No kidding! We informed our bank and they are taking it forward as a fraud case I'm taking it to small claims. Now 24 days still no refund. I put a poor review on trustpilot you use their confirmation route through your paid subscription to try and have my post taken down. So I've added to it! You tell me you see that my issue has been dealt with and processed... nothing seen its now 25 days after the promise of refund nothing seen ! Now it's Kybotechs turn. I want my money back !

If I could give -10 I would!! If it could have gone wrong, it did & the ensuing customer service remains non-existent.
Below I have copied an email that was sent to Kybotech & again after no response a call was made to their 'customer services' team, with no help but to say they would pass the enquiry on to the relevant person, who was not in the office at the time....

I'm sure you are now fully aware of the debacle that surrounded the aforementioned order. In compliance with your request & subsequent conversations I've had with your colleagues Carlo & Sam, I've highlighted the events of the order,

Commenced 2nd May 2023:

Order received containing 10 panels. These items were delivered, together with the installation pack, kerbside in accordance with your policy & a signature demanded by the driver who promptly left.
During the attempt to now erect the shed, it became apparent that the quality of the wood was seriously flawed & of inferior quality. To name some of the flaws, holes where natural notches had fallen through, severely split wood across the width of the panels, chipped edges. At this point I contacted Carlo, whom was empathetic & appeared to be concerned at the obvious inferior material that was delivered. Carlo requested that I send a detail email, advising the panel id numbers that were damaged & accompanying photographs of each. This request I meticulously duly complied with & sent the email. I received confirmation back from Carlo whom advised that he would ensure a 3-5 Days replacement of all the damaged panels, of the panels delivered 80% of them were damaged.
The advised turn around time of 3-5 days, actually took 2 weeks before they were delivered!! This was only after two/three phone calls & I was eventually told by you that you would bring it forward, from the then scheduled delivery date, by 4 days. Which you duly did.
19th May 2023 - A 2 hour window notification was received via your App, of the Delivery/Collection, which of course didn't happen. After watching the delivery vehicle, again via your App, remain in Worksop for over three hours, I called & spoke to you Rebecca, who advised you were not sure why the driver is taking so long in Worksop & you would need to contact them. You consequently informed me that you would call me back in 2 hours. That didn't happen either & I eventually called you, at which time you informed me that the goods had not been despatched!! At this point I had now expended & wasted 7 Days Annual Leave from work!!
22nd May 2023 - The panels were delivered but the driver disputed he had instructions to collect & was not willing to take the damaged panels from the previous delivery. Whilst the replacements were being offloaded, I insisted on each panel being inspected before I accepted them, my daughter's back garden was now looking like a woodyard & I was not going to add to it. This proved to be a prudent decision as the third panel taken off the van was damaged, split across the wood & a great big notch hole in the middle of it.
I called & reported the damaged panel & at this point, demanded a full refund & arranged for the two sheds be collected.
25th May 2023 - The first arranged collection I waited all day (more annual leave used) but the driver Did Not Show (DNS). By the time it was clear the driver was not going to appear it was too late to call your offices, so another day wasted.
26th May 2023 - A notification was received of a 1 hour timeslot for collection, which unexpectedly happened. When I enquired from your driver as to why no-one showed up the previous day, or made contact to advise of the issue, rudely & abruptly I was told, "I worked 12 hours yesterday & was tired, so went home"!!

So 24 days from making the order, & wasting 9 Days of my Annual Leave we have eventually received the refund but not a word of acknowledgemnt of this whole debacle.

I finally spoke to Sam, under who's advice I'm sending this email. Considering the appalling Customer Service I have received from your company to date I'm not optimistic or have any confidence of receiving a positive response or action from your company regarding this matter.

Absolutely no customer service . Summer house items were delivered broken and unfit for purpose !
Cannot get replacements , they fob you off with generic emails .
Looking at taking up complaint with trading standards now as no one is responding .

4x6 BillyOh pent shed. Poor delivery (multiple scheduled and no explanation when nothing arrived), poorly cut wood (given they presumably have industrial laser cut facilities the consistency and accuracy is astoundingly poor), incomplete/incorrect parts and fixings requiring a phone call and follow up delivery. They make a big deal of being UK made, I'd suggest they keep this a secret if it's really the case!

Took a lot of mods and improvisation to get this built, you need experience, finished product looks decent tbf hence two stars instead of one.

Arrived in good time, and great customer service however..there were cracks in the wood and parts that were bent which had to be pinned in place to be bent to correct shape.

Bought a Garden Bar for inside summerhouse and was not disappointed, obviously you have to put it together yourself but once up really please with the outcome I would highly recommend buying one,

Great service and communication from start to finish A1.

Very easy to order. One thing to improve it would be explanation of all the options like you have for some eg eze base

Good service

Staff were very polite, kind, cheerful and very helpful to answers all the queries.

Website is easy to use and lots of information available

Having purchased a bike store, I decided to order a pent shed
Delivery was earlier than expected and the delivery driver was helpful and friendly,
The Assembly institutions are easy to follow and it was finished in the day.
Only one thing that I would improve is the wall with the door moves and could be reinforced for additional stability

Nice product, well packed and delivered promptly. All good