The descriptions are correct - absolutely no unexpected surprises. Friendly, professional staff. Labellov has been going strong for a long time, where others have tried and failed, their concept wo... See more
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Review summary
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I am beyond words for the beautiful bag I purchased from Labellov. The condition is insane for this price, cannot take my eyes off my new Prada! Thank you so much for the amazing service!
Company replied
My order was shipped with lightning speed and arrived nicely packaged. This is my sixth bag bought from Labellov and their selection (wonderful vintage as well as newer treasures) and prices are amazi... See more
Company replied
I was skeptical to a webshop in a far of country (i live in sweden) . When i did the transaction i got a messege that something went wrong and then i logged in my bank and saw the money was sent away... See more
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Company details
About Labellov
Written by the company
Sell your own designer bag and earn money! www.labellov.com
Contact info
Verlatstraat 15, 2000, Antwerp, Belgium
- 03 216 44 42
- info@labellov.com
- www.labellov.com
4.6
Excellent
989 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Friendly Customer service
Friendly Customer service. Never was dissapointed. Would recomend.
December 1, 2025
Safe process and accurate condition description
Ordered a bag online and went to pick it up in Antwerp. Condition that is mentioned on the website is definitely accurate, bag was in amazing condition and they give you plenty of time to still take a look at the bag in the store.
May 28, 2026
Item arrived in good condition
Item arrived in good condition, as described, was well packaged, and delivered quickly. Highly recommended
June 1, 2026
Not a good feeling
Happy about what I bought. Less happy about the experience.
Many (mentally) young girls giggleling… not professional for me.
May 29, 2026
Reply from Labellov
We’re delighted to hear that you were happy with both our service and delivery. Creating a smooth and luxurious shopping experience is always our priority. We truly appreciate your support and hope to welcome you back to Labellov again soon!
Reply from Labellov
Thank you for your kind review! We’re delighted to hear that your item arrived on time and exactly as advertised. At Labellov, we strive to offer a seamless luxury shopping experience from start to finish, so your feedback truly means a lot to us. We hope to welcome you back again soon for your next designer find ✨
Great experience as always..
April 3, 2026
Fendi 3 Baguette
The item received was as stated and it’s lovely!
Packaged and tagged appropriately.
Delivery did not occur as stated, it was longer and the extra fee from them was unexpected. I must read closer in the future for what is/is not included in international purchases.
April 2, 2026
The descriptions are correct
The descriptions are correct - absolutely no unexpected surprises. Friendly, professional staff. Labellov has been going strong for a long time, where others have tried and failed, their concept works.
Payment is always on time and correct. What more do you want?
I have been a customer for years....and never been disappointed. 5 stars plus. Until the next purchase:)
March 27, 2026
Reply from Labellov
Thank you so much for your kind words and continued trust in Labellov.
It truly means a lot to us to accompany you on your luxury journey over the years. We’re delighted to hear that our attention to detail, transparent descriptions, and reliable service continue to meet your expectations—this is exactly what we strive for every single day.
Your loyalty and confidence in our concept are the greatest compliment we could receive.
We look forward to welcoming you again soon for your next special find.
With appreciation,
The Labellov Team
Great item, great service
Great service: Easy transaction, Clear and complete instruction for overseas customers, Fast delivery.
March 18, 2026
Reply from Labellov
Thank you for your kind words ✨
We’re delighted to hear that your experience with Labellov felt seamless from start to finish. Ensuring clarity for our international clients and delivering a smooth, trustworthy service is at the heart of what we do.
Your appreciation for our fast delivery and guidance truly means a lot to us. We look forward to welcoming you back soon for your next treasured find.
Warm regards,
The Labellov Team
Great selection, super fast shipping and excellent customer service
My order was shipped with lightning speed and arrived nicely packaged. This is my sixth bag bought from Labellov and their selection (wonderful vintage as well as newer treasures) and prices are amazing. Excellent customer service too! I highly recommend buying from them both online and in-store - my experience so far has been great 😊
March 21, 2026
Reply from Labellov
Dear,
Thank you for your continued trust in Labellov.
We are delighted to hear that your sixth purchase met your expectations once again. It is wonderful to know that you appreciate both our curated selection and our service.
Your kind words about our shipping, packaging, and customer care truly mean a lot to us. Thank you as well for recommending us both online and in-store.
We look forward to welcoming you again soon.
Warm regards,
The Labellov Team
Very happy with my purchase
Very happy with my purchase! Customer Service Excellent. Will be back!
March 5, 2026
Reply from Labellov
Dear Debby
Thank you for your kind feedback.
We are delighted to hear that you are happy with your purchase and that our customer service met your expectations.
We look forward to welcoming you back soon.
Warm regards,
The Labellov Team
Super quick & friendly service
Super quick & friendly service, very accurate product images and sharp pricing, definitely recommend shopping for vintage luxury here!
March 7, 2026
Reply from Labellov
Dear Immi
Thank you for your kind words. It was an absolute pleasure having you in our store and we wish you lots of happy moments with your beautiful work bag!
Kind regards
The Labellov team
Fabulous experience with Labellov as…
Fabulous experience with Labellov as always. I am client for almost 10 years buying and selling items and always super happy. I love my new bag. Thank you girls!!
February 26, 2026
Unprompted review
Reply from Labellov
Thank you for your kind words and for your continued trust over the years.
We are truly delighted to have you as a loyal client for nearly a decade. It means a great deal to us to be part of both your buying and selling journey.
We are so pleased to hear you love your new bag and look forward to assisting you again in the future.
Warm regards,
The Labellov Team
very disappointed experience
I purchased a Hermès item from this online store and paid for shipping. A few hours after receiving the order confirmation, I was sent an email — with no subject line and written in Dutch — stating that the item was no longer available due to an internal error.
Given the reputation the store claims to have, presenting itself as one of the most exclusive boutiques in Belgium, I initially assumed this must have been a misunderstanding. However, after calling to clarify the situation, I had to insist repeatedly and wait three days before finally receiving my refund. Throughout the entire process, I did not receive a single proper apology.
Charging customers for items that are not actually available and only issuing a refund days later — without any formal explanation or apology — is not what one would expect from a supposedly high-end retailer.
February 24, 2026
Unprompted review
Reply from Labellov
Dear Cristiana
Thank you for sharing your experience, and please accept our sincere apologies for the disappointment caused by this situation.
Unfortunately, on very rare occasions an item may appear available online while it has already been sold in our boutique or reserved through another channel. In this case, an internal synchronization error caused the Hermès item to remain visible on our website for a short time after it had already been sold. We fully understand how frustrating this must have been, especially after completing your purchase.
We also regret that the communication you received did not meet the level of service we aim to provide. Your feedback regarding the email and the delay in the refund has been shared internally so we can improve our processes and ensure clearer and faster communication in the future.
Please note that your refund was processed as soon as the issue was confirmed, but we are sorry that the overall experience did not reflect the high standard of service we strive for.
If there is anything further we can assist you with, or if you would like help finding a similar Hermès piece, our team would be happy to assist personally.
Kind regards,
The Labellov Team
Reply from Labellov
Dear Maëlle
Thank you very much for your kind review!
We’re delighted to hear that you had an efficient and professional experience with us. Providing smooth service and carefully curated luxury pieces is always our priority.
We hope to welcome you again soon at Labellov.
Kind regards,
Team Labellov
Reply from Labellov
Dear An
Thank you very much for your kind review!
We’re delighted to hear that you experienced fast and seamless service and that the item met your expectations in terms of condition. We take great care in selecting and presenting each piece, so it’s wonderful to know you were satisfied with your purchase.
Kind regards,
Team Labellov
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