Lacoste Reviews 2,900

Bought from Lacoste.sk. Returned the package, provided all details to the customer support, still no refund. Biggest slam to the Lacoste brand ever. Never again.

Visited the regent street London store today, my son was itching for some shorts but sadly didn’t have his size. Which meant he still had to spend my money (yuk) thanks to GEORGE he helped my son with a belt purchase. He was very smiley and assertive ( something other stores lack ) well done George 🫶🏻

I really wished I read these reviews. I biught 2 shirts and after the 1st wash the one shirt has already shruck, A LOT!

I can't speak highly enough about the experience we have encountered during our shopping at Lacoste at Regents street, being assisted by Maykon. He has not only gone "the extra mile" to get me the very last display item but also has been very proactive in getting us everything we have asked for, he was very friendly but professional. Thank you Maykon! Your friendly and caring attitude has made all the difference in our shopping experience!

I had a slightly unusual query in that I got prescription Lacoste glasses from an optician who retired shortly afterwards. I fully appreciate that normally I would take a faulty product back to the opticians, but when he has retired that is not possible. So I approached Lacoste as it was the Lacoste frames that had a manufacturing fault. Even though I was happy to pay maybe 'cost price' and postage for a replacement frame, Lou Elise in customer service was completely unwilling to assist. Needless to say I won't be getting Lacoste 'premium designer' rubbish again.

I was used to have quality, now it’s expensive and cheap in quality…

I went to buy a lacoste products from lacoste outlet livingston shopping center scotland , they were fixing thier shop so they change unite , i bote 2 product on sale and i've asked at the tell , if any of the items isn't fitting ill return it , they said yes y have 60 days to return it.
When i want to return 1 producte because it's small , they say ohhh sorry you are not elegible for a refund , your reciept said no refund for sell items .
How stupid you are telling me y can return it then you said no your reciept...
Did i see my reciept before i payed ? they should tell me , y can return it but for an exchange.
I've contact costumer services online and thier response was so stupid too.
I feel scamed and i feel so bad because a company like lacoste try to manipulate costumers and still thier money , i will never buy a lacoste product in my life . again

Excellent customer service. Isabelle the advisor was amazing. Issue with the delivery address on a dispatched delivery. Was sorted within 24hrs by Lacoste. Despite DPD’s reluctance to help me.

Do not buy Lacoste online! Bad service, bad policy. A product was missing from my order (hat for kids) and Lacoste, after 30 days, neither sent it to me nor refunded the price. It is disgraceful. Suspicion policy on the comsumers. Unbelievable. Very very unsatisfied 👎

I purchased a Lacoste tracksuit via the Lacoste website there was a free gift which I should have received and I did not, I contacted the customer service team and they took about 2 days to revert to my query. They told me that the offer ended which was one day after I placed the order and they told me that I never met the conditions for the gift, the only condition was that your purchase had to be over a certain amount and my purchase was. The conditions which was stated in the communication is totally misrepresentation, as it only states that if you purchase is over a certain amount you will receive the free gift and the customer service team provided me a list of conditions which was not in the advertisement.

Also, the condition which I received my parcel was really unprofessional and extremely bad customer service, for such an expensive brand and well renowned Company you would expect much better service than this. The parcel was not in a sealed bag, it was just in a Lacoste shopping carrier bag left at my door and this could have been removed by anyone passing by. They were not apologetic in anyway for the service they provided as well as the condition which I received my parcel.

Do not buy from here, I returned my items, then didn’t get my money back, I contacted them and asked why, and they forgot it, I payed with paypal, and they couldn’t pay it back with that, so they said if I dont give my bank details in 2 days they will not pay my money. The employee name was Laurie.

Online shoppers will be penalized with $10 for returning something bought online, meaning not seen or touched. it when buying. Beware if it's a change of mind, they will charge you another $15 to punish you for returning something you got as a gift and haven't seen or touched it.

Oh how I wish I read these reviews before purchasing from lacoste online.
I thought I could trust a renowned brand but this one is an absolute scam.
I bought several items from their sale online. Upon opening the parcel I noticed 2 items missing (I have purchased 6 in total) so I called customer service straight away as they were both a part of a gift needed rapidly. I was asked to fill in a form and email it along with my ID which I did straight away.
The next day (today) I was emailed that after investigation the items have been sent and they can neither replace them nor offer a refund « thank you for understanding »
No Lacoste, I do not understand how you dare rob your customers of their money. There are so many complaints on here, how are they getting away with this?
I will be contacting trading standards and reporting them. Anyone having issues with them should too please, and if u are revisiting your comment can please say if u have had a resolution and how? They have stolen £200 from me and clearly, more £ from others too. Unacceptable.

Had very bad experience with my last purchase experience. The size was too small and I requested the customer service for replacement and give me large size but they didn’t. Which was really disappointing. I have couple of products from Lacoste but from now on, no more products from Lacoste.

Omg first purchase of lacoste l003 runners now in fairness they weren't expensive but f me I thought the yellow colour was piping no it's foam actual foam from inside the runner laughable

I returned a pair of shorts I bought a few months ago because they ripped. The response was quick, but the refund, which was supposed to take 10 to 15 days, never happened. I’ve tried reaching out to the person I dealt with, but they no longer respond. I’ve been a big fan of this brand, but this experience has left me really frustrated.

Greetings, i have received yesterday my order n°49915641 underling in my order that it was a present. What i have received was broken outside box, inside box and very damaged paper bag. I can't give it as a gift of course. i did write an e-mail to Customer Service no reply....absent like everything else. not buying anything else from this brand i mean there sre so many fashion items for the money they ask you for and much much better services

Order # 49907658 First time ordering online bought a bag for my Mom ordered on the 23rd January express delivery but did not arrive! Ask customer service claimed I received it on the 23rd of January! How can I receive what I order same day if the item is from France!. Now I have to do some paperwork to start the investigation will take 14days before I can have my money back. Never again will I buy from them!

Truly awful online shopping experience. I ordered 5 items, kept 3 and returned 2, which were too small. I was refunded for only one of the 2 returned items. When I contacted Lacoste, They claim only one was returned. Clearly there was an issue in their registering process and I could've done nothing differently, having followed their returns process perfectly.
They've been ignoring my subsequent emails and I've been brushed off, I presume, as a dishonest customer.
I've been a customer for years but will never wear their products again. I've been left to absorb the cost of Lacoste's mistake. An absolutely squalid company and I recommend you stay away.

First time ordering online, they delivered to the wrong address and somehow it seems like it's my problem unfortunately.