Lacoste Reviews 2,900

DO NOT BUY HERE

One one of the worst experiences I have ever had buying a product. You would think a company as big as the cost would make you feel secure. It is actually the opposite. The customer service is absolutely shocking. They just hang up whenever you ask them a question or an explanation.

My parcel was left on the street when I live on the eighth of a building clearly not been delivered yet or cost just refused and refused to give me an explanation or talk to me about it. They just kept chatting me down.

You would think Lacoste would help you and have your back no matter what however however the customer service was shocking they were rude. They even shout back at you on the phone never ever ever buying from cost again real shame because I liked the products but this is put me off and I see I’m not the only one with this review recently .

Don't buy from Lacoste Singapore. Bought a faulty product and was denied a refund. Difficult to get hold of the store (airport branch). No one answers the phone and no managers / anyone with any authority in store.

Also terrible customer service in store and when contacting Lacoste.

I recently bought a number of items from Lacoste, I had to return two items as they were too small. I packed the box with both the items and returned the box. I only received a refund for one item, customer services said that I had only returned one item. I have been in touch several times, only to be told there was nothing that they can do, as the warehouse said there was only one item returned. The customer services department of Lacoste are appalling, I do like the Lacoste brand, however, I'll not be purchasing anything else.

Bought a lacoste tracksuit on discount 50% and it was the wrong size, i then asked for another size and they didnt want to let me change it because the discount period was over. Even though both sizes were on discount. Instead i got an email saying sorry with a discount code of 20 dollars to shut my mouth when i told i was gonna leave a bad review (LOL)
i cant stand companies like this who does not care about its costumers

Unbelievable, I did order a pair of shoes and the size was a big short and needed a bigger one. I called Customer service and they mentioned I need to return the item and collect my money back with no option to change them instead.
Sadly I bought them on sale and the price increased since the first purchase so I was I'm not willing to pay 50% more due to this size issue. Customer Service hung up on me saying there is nothing they can do, not even a discount code to match or even approach the price I paid, not a bit of empathy with the customer or willingness to sort the issue.

Unilaterally cancelled an order because they ran out of what they had on the internet, I’m guessing as they had no decency to explain. No offer of anything else or an ‘sorry here is a credit for the future’.
This is an international company who produce many items regularly. I remain flabbergasted. Either they cannot do stock control or they are too arrogant to treat customers fairly. Either option not good.

Love the products but if buying in the UK do not post back the goods - return to their store. The warehouse is stealing the returns and they are claiming they never returned the items. Seems like they have logistics issues in their warehouse and the customer services team can only go with the information which they have, understandably, but hopefully they can resolve the theft in their warehouses so customers aren’t paying for their incompetence.

I placed an order for five items and only received two. I was informed that since the package wasn't tampered with, there wasn't anything they could do. They wouldn't refund $$ for items I did not receive. I've ordered from many companies and have never encountered this type of policy!

After the announcement of the end of the NFT UNDW3 collections at the beginning of August, Lacoste closed the project’s social networks last Friday. Faced with this decision, a part of the community expressed their discontent, accusing the brand of a rug pull.

So, lacoste. maybe want to explain this one then? i order a pair of your premium swimming shorts for my holiday to corfu. 2 weeks later as i am getting ready to my approaching holiday abroad and i remember something, where are these bloomin’ shorts? i call customer service too see whats going on. They say that i have not placed an order with them so i provide them with the email receipt. They advise me to send an email as this is their policy. I send this email and 3 weeks later they decide to reply. They say they are sorry for the inconvenience amd they say they will send it free of charge. I decline this offer and buy a paur from paul and shark that return in 3 days. Lacoste, sort it out.

I ordered sneakers and a backpack 3 weeks ago. Nothing came. Lacoste writes to contact DPD, and DPD writes to contact Lacoste. After that, both companies stopped responding. I gave 160 euros to Lacoste. Disappointed… (I trusted this company very much

Delivery is too slow but you can't fault their product quality. Very happy with my new trainers!

I bought a pair of trainers for my partner and dpd delivered to the wrong address same area but different flats when I asked about it Lacoste didn’t want to know I’ve asked for a refund and they just ignoring my emails terrible company they need to use a different delivery company I’m absolutely fuming do not order off these.

Terrible. Ordered shirt in the sale and days later told it was “cancelled”. This despite being able to buy it at full price! Won’t buy from them again terrible company

They didn't ship me my full order, when i emailed support they said they "Confirmed the missing shirt was sent." and to "look around the box." I'm now out $70 on a shirt and they hide any negative reviews on their website so you don't have a good picture of their actual quality. If you're going to buy Lacoste at least do it in person and avoid their incompetence

I was under impression that this company means something like a bit of quality. I bought a watch that came in a box that was first of all completely messed up, however I dont care about box, they sold me watch that has battery ran out and inside was tumbled millions of times. You are trash lacoste.

Missing item from my order, raised my concern with customer service team and provided all the evidence from DPD courier along with several images of the box which had only 1 pair of shoe instead of 2 (however the size of the box can never hold 2 pairs of ordered shoes), even after providing all the relevant evidences, team is so reluctant to accept their mistake. Instead of apologying for their shortfalls and to refund the funds they've send me their outcome that we've completed our investigation and full package was delivered. It's just so unbelievable to see this kind of outcome from such a big company. As they always publish that all the calls are recorded, surely they'll be able to listen some of the call which I made in past and their customer service team also accepted that it's not possible to fit 2 pairs of shoes in this small box. Asked for their complaint policy to see if I can escalate my concern any further.

The level of customer service is just disgusting. Every time you call the automated system tells you your wait time is 1 minute, lets you hold for 8 minutes and then automatically cuts you off. They use the very poor delivery company DPD and then take zero responsibility when the courier fails to deliver your order. When you do manage to reach a Lacoste employee they’re clearly completely disinterested in your issue.

Lacoste should be ashamed of their laughable and awful customer service. It is so poor that this alone may prevent them from ever becoming a real competitor in the higher end ( or lower end ) clothing market. Their cs representatives could not care less about really helping their “customers.” Compared to the fabulous customer service that a person receives at Ralph Lauren , Lacoste is far behind and low class.

Lacoste mostly lier to costumes..you can check price today and next month..same price..just put that price higher and give discount..came be same price every time