Ladbrokes Reviews 

513
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Don't get lured into their site for their welcome bonus, they don't honour it. They never said I wasn't eligible, I filled all the criteria, yet never got my welcome bonus, not the free bets, nor the... See more

Rated 3 out of 5 stars

I have been playing this site for a while now no issues sometimes win sometimes lose payouts are quick one of the better sites I find.

Rated 1 out of 5 stars

Their welcome bonus isn’t trustworthy. They aren’t helpful on support. I withdrew money after a lengthy live chat trying to get the odds they advertised from link. Dont bother.

Rated 1 out of 5 stars

Nobody in there right mind should use this site. They throw down your throat safer gambling, if people do arm to themselfs its there fault ladbrokes, last night for me was the last straw, 45 mins in... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

Ladbrokes plc is a British based gaming company. It is based in Rayners Lane in Harrow, London. From 14 May 1999 to 23 February 2006, when it owned the Hilton hotel brand outside the United States, it was known as Hilton Group plc.


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

513 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(513)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

To all those punters who hate Ladbrokes…

To all those punters who hate Ladbrokes online casino. Don't play them anymore. If you want your money back from them. Just do ACC's on the footy. Once U have made your money back plus profit. Close down your account but before you do that gater a case against all these gambling companies, get a independent software engineer to check out playtech, which is the software they use. 1930s gangster Meyer lansky said it best, the only winners in gambling is those who control it so let's sue them and get out money back and get them closed down.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Poker

Do not use this site to play poker.

Bad beat after bad beat after bad beat. Shocking RGN, definately something fishy here.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

My favourite online casino

My favourite online casino, honestly my go to... I win often, I think it's the red. Also they spin fairly I can 100% testify to that. Yes, I lose a lot and probably more than I win, BUT at least you win sometimes. Other casinos never win just throwing money into an abyss.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately there isn’t a zero button…

Unfortunately there isn’t a zero button here. I am a good customer, in fact, I am told I am a highly valued customer. So highly valued that they are happy to take my money and when they have made an error setting a bet I have spent four hours across four days trying to get them to rectify it. Every time I have spent an hour chatting to customer services who say they will follow up with an email… and no such thing has happened. I guess when you are taking millions of pounds profit from honest punters they must be happy to lose one if it means they keep the £400 they owe me. Frustrating and daylight robbery to say the least.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

B.T TEKLINI

WELL WRITTEN B.T. IM SO PLEASED THAT OTHER PEOPLE THINK THE GAMBLING COMMISSION ARE A TOTAL WASTE OF TIME GETTING PAID FOR NOTHING. THEY SHOULD BE DISBANDED AND GO BACK TO THE OLD DAYS WHEN GAMBLING WAS FUN. THEY AND THE GOVERNMENT SAY THEY ARE CLEANING UP GAMBLING IN THE UK BUT JUST THINK BACK TO CHICAGO AND THE 1920S PROHIBITION AND AL CAPONE BECAUSE THATS WHAT THEY HAVE BECOME AL CAPONE HIMSELF. GAMBLING IN BRITAIN IS NOW AT ITS WORST MORE PEOPLE LOSING BECAUSE THEY ARE GOING UNDERGROUND AND MORE SUICIDES BUT NEVER TELL THE GAMBLING COMMISSION BECAUSE THEY HAVE ZERO INTEREST

July 21, 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust

Do not bother this company.they take your money in.but couldn't get money out without they want bank statement.why!.to me this is fraud.avoid at all cost.

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Ladbrokes slot machines are completely…

Ladbrokes slot machines are completely rigged, there is no way a slot machine should be allowed to take £500 of a person within an hour, the law needs to change to stop these theives taking people money in this way they do, the company needs it's license revoked.

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking site got no chance.Only used…

Shocking site got no chance.Only used the bingo part of the site but only certain names actually win.For example out of 8 games playing emmerdale bingo one person won 12 times bit of a certain smell about this site !! Think Roland Rat and you'll be very close.

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

spent over £500 on slots in the last…

spent over £500 on slots in the last week, and the most i won was £30. Teasing with the features, but never win from them. Got fishing frenzy bonus 3 times but not once did I get a fisherman and a fish in the same spin.

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

Rip off , Stitch up , scammers

Your machines are just ripping people off !!! Such a scam when you have no chance against the computer program that is just there to take your money . If you do manage to get a win , it will be so small that it makes no difference to your money . Ladbrokes are the worst by far and they know it. Stay off their machines , they are Ladbrokes personal little piggy banks...... !!

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Deposited £200 early a month ago

Deposited £200 early a month ago, didn't bet but they won't let me withdraw. From reading hundreds of bad reviews it seems this is par for the course for this ghastly Company.
Looks like I need to use small claims court, completely daft I have to resort to this
ZERO STARS

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

Wanted to bet on the Grand National - worst expeirience

Wanted to bet on the Grand National, normally I do this at a local betting shop but was away for the Weekend so no local ones nearby. I went onto Ladbrokes website and registered. Once it had all my details, including bank, I went on to place bets. The race went ahead and I chose the winner with other 3 bets not winning. This didn't show on the account for a few hours. Finally it showed so not in a hurry I went to claim it 2 days later. I tried but i just got a message saying failed. In the end I had to go on live text, first with a robot and then an actual person. After 20 mins they said they had to put me onto another person which they took 15 minutes and then said I had to send proof of who I was - unbelievable - they took my money from Visa Debit card but would not put back on the same card card or Bank Transfer!!
I told them it was ridiculous but they insisted and said it would take several days for their Finance people to decide to pay me or not - what???

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Useless web site

Useless web site, crashed again and can place bets.

Can't cash in at important times and the site fecks up your computer.

Don't bet online with this company.

March 31, 2024
Unprompted review
Rated 1 out of 5 stars

I would give this company no stars…

I would give this company no stars whatsoever, if I could, but it won't let me do that. This whole site is designed to take your money, by hook, or by crook! When you query anything in customer services, they try and palm you off with lie, after lie, after lie. The fact of the matter is that they're nothing more than a bunch of thieves. The worst bookies, in the UK, by a country mile!!!!

March 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look