Ladbrokes Reviews 

4,246
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, most reviewers were let down by their experience overall. Many people found significant issues with the platform's functionality, including pages not loading and links not working, alongside concerns about the fairness of games. Consumers frequently reported that the games, particularly slots, were perceived as unfair with low return-to-player rates, leading to minimal or no winnings and "dead spins" even after substantial spending. Reviewers also expressed frustration with payment practices, such as best odds guaranteed not being honored, and issues with payouts or account closures affecting access to funds. Customer service was often described as unhelpful and providing generic responses, while the cost of redeeming loyalty points was seen as excessively high. However, some customers also noted that the withdrawal process was often fast and efficient, with funds arriving in bank accounts quickly.

What people talk about most

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with the value and cost... See more

Product

Consumers find the product to be negative, with many reviewers expressing significant dissatisfaction with... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals and account... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more

Rated 1 out of 5 stars

Put a,bet on number 35 on the fishing frenzy roulette it hit a bonus and hit x991 but I never recieved no winnings they froze the game then returned the bet absolute rip off. Wasn't just me the chat... See more

Rated 1 out of 5 stars

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing wi... See more


Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(4,246)

574 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

Terrible! I played a lot in past but they seriously want 3000 ladbucks for 3 free spins ridiculous! They recently changed as it was 300 before which was obtainable bit I cba too play now

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Just downloaded the app and added £20…

Just downloaded the app and added £20 for the Harry Kayne to score offer (66/1) and guess what

It won’t let you read the Ts and Cs and just constantly refreshes so you watch a stuck page for 29 minutes

Tried login in to the app - same problem

Absolutely shite
AVOID

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTLEY DISGUSTED!!!

Absolutley disgusted with this site, I've spent over 1k in the past week on here, dead spin after dead spin after dead spin after dead spin!

No matter what game i went onto, whatever bet size nothing!

I spent over 150 just on one game and no bonus penny wins (this is 1 and 2 pound spins)!!

Steer well clear, wish i had read the reviews b4 hand, 1k of my hard earned cash gone.

I dont expect to win all the time but this takes the biscuit big time!!

You have been warned.

Suffice to say I have closed my account.

One of the other Casinos i know they have is Coral, and Gala Bingo, probably best to assume the same!!

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers, AVOID!!

Absolute scammers, like all others say, you don’t win bonuses, you don’t win any large amount no matter how much you put in. It’s obviously gambling but the R2P is non existent! Absolute con artists

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

the worst casino to play its got really…

the worst casino to play its got really bad spend over £100 and didn’t even make a £1 more on top would not recommend for anyone to join this casino its shit total scammers it just robs and nothing else

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Casino isn't a casino just takes ur…

Casino isn't a casino just takes ur money , no wins no bonuses, even if u spend 5 grand with a withdrawal of 800 but it is fair 🤣🤣 yea very fair game play haha laughable it's all a scam all of it.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Parsimonious Ladbrokes

Terrible betting app and site in every possible way but the biggest joke is their promotions and offers like "LadBucks" considering the amount of money they make they don't give much back.

May 22, 2026
Unprompted review
Rated 2 out of 5 stars

Safer gambling goverment helping I now…

Safer gambling goverment helping I now have 7 online accounts compared to the one I had am now 34k in debt how has that helped in anyway when I can open 15 accounts in one day don’t tell me your doing it for sake of gambler we all no you’re not or you would ban drinking

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Put a bet on I Am Maximus to win the…

Put a bet on I Am Maximus to win the national a while back. Won around 115 pounds.

Went into bookies, said couldn't pay out as id used google wallet to tap their card reader to pay for a bet rather than use a physical card which noone questioned at the time.

Gave me a couple of phone numbers to contact their head office, including one on a poster on their door, neither worked.

Tried going back one day they'd shut 2 hours earlier then times on their door and wasn't a bank hol or anything.

Went back another day and were doing their usual thing standing next to an open fire exit smoking, I said the numbers they gave me didn't work, was completely calm and polite, they proceed to get a lot nastier and aggressive towards me.

Long story short never did get the winnings, Just never going near a ladbrokes ever again.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers beware!!!

Scammers beware. You place a bet, they sneak in features you never asked for, you win, and they still won’t pay—total scam, avoid at all costs. I’m not a professional gambler; I bet just for fun and don’t mind losing money. What gets to me is being deceived—not the loss itself, but the dishonesty. I like my bets simple, without unnecessary extras. A week ago, I bet on Liverpool to win around midnight, then placed another bet on Arsenal at 3 p.m. By the end of the day, Liverpool lost but Arsenal won, so I expected my Arsenal winnings. Instead, I discovered they’d turned my bet into a “Double” without my consent. I contacted customer service but got no help. It’s not about the money—it’s about the deception. This fraudulent company is a disgrace, ripping people off without shame.

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Thieves. Stole 14.93 from closing my account because I withdrew 109.00 that was my profit in the year. Didn't honour outstanding bets, they stop you from winning ladbucks because your in profit. If you lose thousands a week they will be your friends but make 100 quid profit they will close your account and steal any money left in your account. Please never download the fixed app that logs you out when win on casino, they are scammers. Please avoid.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Been with scambrokes for years

Been with scambrokes for years
spent thousands on their slot never had a big win in the last 2 weeks alone has taken hundreds off me with zero returns.
something has to be done about the online robbers.
angry is an inderstatment.
warning to anyone and everyone do not give them your money.
When you complain the come at you with a load of bollocks.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

The new ladbucks is garbage

The new ladbucks is garbage.
Used to be really good but average winnings of 10 ladbucks is shocking.
No incentive to log on anymore.
Skybet gives more free spins away without a doubt.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Bunch of rogues in my opinion

Bunch of rogues in my opinion, had a winner at 50/1 and they refused to pay out the best odds guaranteed because apparently I hadn't opted in.
First I knew about opting in and I have had an account with them for decades.
Not anymore , I've shut it, their loss at the end of the day

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

Would give a zero star if I could

Would give a zero star if I could, even when you get a bonus its minimum
And thats hard to find..seriously what crappy site...spend thousands and get pennies...grrrr

May 24, 2026
Unprompted review

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