Ladbrokes Reviews 

4,250
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, most reviewers were let down by their experience overall. Many people found significant issues with the platform's functionality, including pages not loading and links not working, alongside concerns about the fairness of games. Consumers frequently reported that the games, particularly slots, were perceived as unfair with low return-to-player rates, leading to minimal or no winnings and "dead spins" even after substantial spending. Reviewers also expressed frustration with payment practices, such as best odds guaranteed not being honored, and issues with payouts or account closures affecting access to funds. Customer service was often described as unhelpful and providing generic responses, while the cost of redeeming loyalty points was seen as excessively high. However, some customers also noted that the withdrawal process was often fast and efficient, with funds arriving in bank accounts quickly.

What people talk about most

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with the value and cost... See more

Product

Consumers find the product to be negative, with many reviewers expressing significant dissatisfaction with... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals and account... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more

Rated 1 out of 5 stars

Put a,bet on number 35 on the fishing frenzy roulette it hit a bonus and hit x991 but I never recieved no winnings they froze the game then returned the bet absolute rip off. Wasn't just me the chat... See more

Rated 1 out of 5 stars

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing wi... See more


Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(4,250)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bunch of rogues in my opinion

Bunch of rogues in my opinion, had a winner at 50/1 and they refused to pay out the best odds guaranteed because apparently I hadn't opted in.
First I knew about opting in and I have had an account with them for decades.
Not anymore , I've shut it, their loss at the end of the day

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

Would give a zero star if I could

Would give a zero star if I could, even when you get a bonus its minimum
And thats hard to find..seriously what crappy site...spend thousands and get pennies...grrrr

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Recently updated the app and its a scam now

Recently updated the app and it’s different since the update it’s a total joke ! What a scam you never get a bonus now and it just eats your money same results for a week 100% changed. Don’t put your money into this crap if there is an error and you lose out massively they say did you take a screenshot if you haven’t your screwed. Scam.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

All other bookies void southampton…

All other bookies void southampton promotion, even though they went to 1/3 to lift the trophy after beating middlesborough, ladbrokes are the only betting company to settle this bet as a loser, embarrassing from supposedly one of the biggest firms, last bet i place with them 🤣

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Cannot leave a zero !

Cannot leave a zero !

Honestly, worst bookmakers on the planet

No ethics , no morals , no understanding - just thieves taking any unfair opportunity to make a lot of money from their customers

I will never walk into their shop again & I’ve deleted my online account

Absolute bunch of thieves

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

dismal place to play slots

dismal place to play slots

deposit lasts under 5 mins

50x 10p spins pays x7 what chance do we have when these sites are pure greed

stay away from slots where you have to fill something they are fixed to high heaven.

how many spins it took to get a bonus on legacy of dead 217,285,170,43,

been playing ladbucks on one slot for a long time jsut void of life devils lucky spins if they can do this with ladbucks what are they doing with real money lol

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

This is honestly the worst review I…

This is honestly the worst review I think I've ever left a site. After watching my son over the last 4 days bet on clover gold on £1 and £2 spins it takes forever to get a bonus and when he does it gives nothing back. I get that it's chance of the draw but surly it's impossible to get bonuses and them never pay more the £20 now when you've spent close to a grand on the same game surly you would get some sort of decent win I mean a 200 pound win would not go a miss to them but most of the bonus are less then £20 the other day for example he hit the bonus 3 times back to back and all 3 bonus never game him a penny I mean no money symbols no pots to go to next round just dead spins all 3 was on £2 spins so 3x bonus back to back total payout £6 how can 3 bonuses have the same outcome in a row. And when playing normal round it's just dead spins so the 95% rtp is none existent on this site. So please be aware when betting on this your highly likely to just loose your money but on a plus side he decided to withdraw what money he had left and it was in his account within the hour so that's a major plus for them just a shame they don't play fair for their player base

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

Put a,bet on number 35 on the fishing frenzy roulette it hit a bonus and hit x991 but I never recieved no winnings they froze the game then returned the bet absolute rip off. Wasn't just me the chat blew up with people losing their win. The win didn't even come up on the bottom history screen contacted support they told me to log in and out then the chat disappeared of course have emailed but doubt I get a reply. . Was only £99.10p feel sorry for anyone who put a fiver on. So yes they advertise big wins but don't expect a pay out. Games are rigged

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

placed two bets both teams to score…

placed two bets both teams to score both bets won only paid out on one no record of my bet had £215 in account website says only £100 returned will check bank to see if £115 is returned do not use this web site total digrace

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t play

Absolute joke is this site just like the rest of the gaming site bonus drops in pays are absolutely a joke or when it glitches out then having to refresh page u don’t get the bonus back when complain all u get is clear your cookies 

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely corrupt...do not use…

Absolutely corrupt...do not use ladbrokes...dead spins...hiding the scatter symbols...if you do hit a bonus its just dead spins.....Cassandra from the chat says it is fair, its far from fair...she needs crayons she's that stupid....as you can see they never answer any reviews...be warned they are atrocious

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Tired

Rubbish markets, poor website and app, they change the rules of promotions half way through, tired, old fashioned and meaner odds compared to bigger and newer betting companies, closed my account

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute idiots

Absolute idiots, verify account at start up, they take money but account needs verification to remove money 4 days later still not sorted 15hrs+ on website live chat, everyone useless and start from beginning every time, they can't be this stupid surely, most be by design!!

May 9, 2026
Unprompted review

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