Ladbrokes Reviews 

Over 500 spins on same game without a bonus it's absolutely shocking how is that even possible

Customer advisor admitted the block will stay on my account, when pointing out the company was a scam he replied why would you want to be with us we’re scamming people luckily I have recorded the call! Rang back and was told no one could speak to me as I was recording ……something to worry about Ladbrokes? If your agents and yourselves have done nothing wrong then you wouldn’t be co termed about being recorded!
Stay well away from them they will take your money and block your account! Admitting you’re scamming people wow!
Thanks for the proof though I will made sure it lands in the correct hands! You need investigating

Placed a bet on the Irish Grand National and was told by the member of staff in the shop that each way was for the first six places. My horse finish sixth I went to pick up my winnings and was told it was only paying the first five places the information of point of sale was incorrect and after speaking to customer services the area manager is refusing to pay out over 40 years of betting with this company and there will be no more shocking service.

EDIT: THEY HAVE NOW BLOCKED ME FROM USING THE ONLINE CHAT

My mum likes a spin occasionally she’s a pensioner and gets bored, she had a little win, at withdrawal she was asked for all kinds of stuff which she provided and apparently that’s not good enough, they are now refusing to pay out and refusing to pay back what was deposited since opening. ABSOLUTELY DISGUSTING TO SCAM A PENSIONER!

Closed my account as they want to no your bussiness glad i did anyway dont want to payout withdraws some clown on the phone talking rubbish

another case of account closed for no reason. citing irregular activities. odd enough, the email cam through just minutes after i processed a large winnings withdrawal. now i can't access my winnings and they even refuse to refund the stakes (they cant keep the stakes and the winnings, that's just theft). going through complaints procedure and have been in touch with the gambling commission. i will have my money or my day in court.

Overall this is one of the more reputable online sites. They pay relatively quick and never a problem with payment. They are fair and you win fair and square. No catches. I see a review about chat bots and I hope its not going to ruin a reputable company like many others. I'll know when I have an issue I suppose. Definitely one of the better sites for my needs.

don't pay best odds as advertised, rip you off and always an excuse that doesn't make sense, when you win you lose, try another bookmakers

The ladbucks have been changed to be nearly worthless, what’s the point in them now? The daily spin wheel has been fixed on the 10 ladbucks prize for ages and the slot games are broken and buggy ☹️

Hoops to jump thru after i gave them Money to bet on Grand National was accepted ... now they want me to sent them my life story ... sorry but all i want now is to close my account and thats a pain too .. arggg what a palava .. i cant be bothered with it .. what a joke . i will go to a local betting office next time .. :)

Don’t see point in the ladbucks you never win enough get enough everything’s fixed jist like the gaming absolute garbage

I’ve had a very frustrating experience with Ladbrokes and won’t be using them again.

On multiple occasions, I’ve placed bets only to later notice that key details had changed without any clear notification. Odds shifting after selection, stakes not reflecting what was originally entered, and bets being accepted under different conditions than expected — all of which completely undermine trust in the platform.

What’s most concerning is the lack of transparency. There’s no clear alert or confirmation highlighting these changes before the bet is finalized, which leaves you second-guessing whether what you submitted is actually what you’re getting.

Customer support hasn’t been particularly helpful either — responses feel generic and don’t properly address the issue. For a company of this size, you’d expect far better accuracy and communication.

Overall, it creates the impression that the system is unreliable at best. When real money is involved, that’s simply not acceptable.

I’d strongly advise others to double-check every detail before confirming a bet — or better yet, consider using a more transparent bookmaker.

Just wanted to say 'Thank you' to Ladbrokes Bingley West Yorkshire.
For having a member of staff at front of shop helping,me on my annual visit to fill out a
Betting Slip for today's
Main GRAND NATIONAL RACE
Excellent customer service and comfortable Bookie's.

What on earth is going on with the ladbrooks coins. What a joke

Ok. This is evidence of how the site rips you off

After being a customer for years all of a sudden I need a well being check via phone call don’t waste your money on this site no respect for long standing customers they give you wins when you first join to get you hooked in then you get nothing AVOID Ladbrokes

Never win battle to get Ladbrokes points for arcade and it’s hard to get them 25 spins I won and got 1 pound 60 pence then even worse when I deposited cash

A few times they have messed up our Irish lotto , this time the idiot actually changed our betting slips to fit their mistake , it happens regularly employ people who know what they are doing in RCT person concerned was Kimberley on bet

Signed up, super quick and got a bet on. Welcome offer didn’t apply for some reason. Spoke to Ajay on chat and he did a quick check and sorted it, zero issues.

Ladbrokes had absolutely no issue accepting my deposit through a virtual card. The moment I won and tried to withdraw, my account was restricted. That timing speaks for itself.

They then demanded a copy of the virtual card, including the front and back. I explained repeatedly, in clear terms, that a virtual card does not physically exist. There is no front and there is no back. It is a digital payment method. This is basic, standard knowledge, not some unusual exception.

Instead of using common sense or passing the case to someone capable of understanding the issue, their customer service team kept sending the exact same copy and paste request again and again, as though nobody had read a single word I wrote. It felt less like customer support and more like a scripted barrier designed to frustrate the customer into silence.

Let us be clear about what happened. Ladbrokes was perfectly happy to accept money from that virtual card when it suited them. The very same card suddenly became a problem only when it was time to pay out winnings. Whether that is incompetence or deliberate obstruction, the result is the same: the customer is left locked out of their money for no fair reason.

I complied. I submitted the utility bill they requested. I gave clear explanations. I did everything asked of me apart from providing an impossible document that does not exist in the first place, to which I tool a snapshot of my account statement and the island where my Virtual Card resides on the bank app. Still, my account remained restricted and my money was withheld.

This has been one of the most frustrating and infuriating customer experiences I have had. Based on my experience, Ladbrokes seems very efficient when taking deposits and far less interested when it comes to releasing legitimate winnings. I would strongly warn others to be extremely careful. You can tell from their rating on here.