Ladbrokes Reviews 

4,250
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 621 reviews, most reviewers were let down by their experience overall. Many people found significant issues with the platform's functionality, including pages not loading and links not working, alongside concerns about the fairness of games. Consumers frequently reported that the games, particularly slots, were perceived as unfair with low return-to-player rates, leading to minimal or no winnings and "dead spins" even after substantial spending. Reviewers also expressed frustration with payment practices, such as best odds guaranteed not being honored, and issues with payouts or account closures affecting access to funds. Customer service was often described as unhelpful and providing generic responses, while the cost of redeeming loyalty points was seen as excessively high. However, some customers also noted that the withdrawal process was often fast and efficient, with funds arriving in bank accounts quickly.

What people talk about most

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with the value and cost... See more

Product

Consumers find the product to be negative, with many reviewers expressing significant dissatisfaction with... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals and account... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more

Rated 1 out of 5 stars

Put a,bet on number 35 on the fishing frenzy roulette it hit a bonus and hit x991 but I never recieved no winnings they froze the game then returned the bet absolute rip off. Wasn't just me the chat... See more

Rated 1 out of 5 stars

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing wi... See more


Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(4,250)

578 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid Ladbrokes

Avoid Ladbrokes. They are currently refusing to honor a targeted promotion they sent to my inbox. I received a specific offer for 150 free spins if I deposited and wagered £10. After fulfilling the requirements, they refused to credit the spins. claimed that because a previous system error had "accidentally" given me a bonus earlier, we were now "even" and they wouldn't honor the new contract. A company’s technical mistake does not give them the right to ignore a separate, valid invitation. To make it worse, they have sent me TWO more "Deposit £10" offers while this dispute is ongoing. They are happy to take your money but will use any excuse—including their own technical incompetence—to avoid paying out rewards. Case now with IBAS and reported to the Gambling Commission.IBAS reference 106728. Since my email demading a 48 hour time limit on a deadlock letter was ignored.

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

Signed up with ladbrokes today they…

Signed up with ladbrokes today they were offering 66/1 for new customers for harry kane to have a shot on target in the psg bayern semi final ucl you could only bet a£1.

Kane scored a penalty so had achieved the shot on target so i expected a £66 return i didn't get that they only paid £1.50 corrupt organisation

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Just had two withdrawals in one day

Just had two withdrawals in one day! And they both landed in my bank account within minutes ( maybe even less than a minute)! I don’t understand the bad reviews my experience at ladbrokes has been amazing .
rachelelizabeth
Username: Witski90
I am a genuine user of the platform and this is my genuine review of my own personal experience on it !

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Used to be a good site

Used to be a good site, but recently changed their reward programme, and on the wheel, there is a no win and other, you need 3000 ladbuck to get free spins now, Nine days in a row, it has landed on NO win, so get 10 ladbuck tokens, no chance of getting to 3,000 at this rate, absolutely shocking and customer service is no help.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. your tables ain’t even correct for football, when you look at the teams you have a choice to view the table highlighted in blue the only correct out of the 4 leagues in England the premier league is correct, I shouldn’t have to individually go into each team to check the correct table or bbc sport and back. Free games are all fixed to not get over 1000 points for ladbucks. Mystery wins in all games are the lowest payouts, even if you spend real money. Your lucky if you get a good bonus or mega or major collect. never get a mega or major always mini or mystery shit low wins. I get there double points for ladbucks games so ruffly 12 in a mystery box would be 24-26 points. No way this site is fair to players. I’ve never read a good review in about5 years of using this dead site, could be longer could be less. Deleted the app cos of constant errors. games are the most fixed and bonuses are usually shite and low. Two years in a row you’ve had some dead about winning Liverpool tickets or what ever for Liverpool. I couldn’t care if it was my own team what a shite promo or what ever you call it. I Only use for this site now really for free games or to lose a few quid on football hoping for a touch but everytime i use the site it gives me the hump bcos some kind of error occurs. And Stop telling people and me about offensive language when this site is for adults not children, it’s not a crime to swear or to cuss anyone, racism yes different. How tf can a grown arse man or woman be offended by a feking word or words. Sort your site out cos I think by next season I’m gunna leave ladbrokes and doubt I’d be the only one. Sort out or scrap ladrokes.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Registered

Registered, deposited £20, used some free bets. Won, tried to withdraw £20, account then stopped... Sent email after email, IDs after IDs, absolute thieves. They took of my card but wouldn't return to the same card. Most online Bookies are bad, but these are the worse I have experience.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

!!! STAY AWAY !!! ROBBERS !!!

All I can say is that this online casino website is the worst I ever seen, all the previous reviews are true.As a games player you expect to win as well not only to lose.
Self-excluded and i don't know how this website operates...Robbers
!!! STAY AWAY!!!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

An absolute joke

An absolute joke! Don t play slots at this site, also Coral and all related to ladbrokes! Spinning for two weeks, no matter what i play i lose!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ladbrokes for 12 years…

After being with Ladbrokes for 12 years they have now decided I'm a "Security risk". This was straight after I tried to withdraw my winnings. Strange how I'm only a "Security risk" when trying to withdraw winnings. I'm fine when depositing money! So after 12 years they have closed my account and stolen my winnings. Scam company.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Ladbrokes machine underpaid my each way…

Ladbrokes machine underpaid my each way win. Golfer placed in major at 20/1 with 1/4 odds on the slip. €10 bet, so I should have received €50 plus bet = €60. Ladbrokes machine calculated win at €42.50. Money wise, it was not worth going back to the shop to dispute. Percentage wise, its a massive write down. Pretty shady

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Tried placing a bet in their shop on…

Tried placing a bet in their shop on middle Abbey Street, asked the guy for a price he said he couldn't do it and suggested i use a machine that was limiting the amount i could put on to a pathetic amount of money, I walked out and I'll never go back again, ladbrokes are done. the bet was a winner.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Room temperature IQ over at Ladbrokes

Room temperature IQ over at Ladbrokes, they paid me £34 by mistake and now my account in minus, I spend 50£ a week in the app, they won’t put my balance back to zero even though their mistake, so dumb as if they did this I would continue to spend lots of money with then, now I have just deleted the app, idiots don’t know how to run a business

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Bonuses and incentives are poor

Bonuses and incentives are poor. The Ladbucks promo has recently been nerfed beyond belief. The number of free slots contests has been reduced, this reduces the opportunities to win and has also caused each contest to have significantly more payers which further reduces the chances of a win since the reward pool is fixed; additionally the brackets for winners and the amounts of winnings have also been reduced, so overall the potential chances of a win are significantly lower. They also use the worst slots on the site for most of these contests, for example using collector-based slots for a contest with a fixed 30 spins, giving a minimal chance to reach a decent score.

The live contests aren't the greatest either - Ladbrokes live games are provided by Playtech and some of their practices, particularly on wheel games, make me genuinely wonder how they have ever been licenced to operate in the UK. For example half-spinning the wheel so that certain segments simply never reach the flapper. It should not be legal to take bets on outcomes which are literally impossible to achieve, not least because this reduces the overall odds on specific outcomes across multiple spins.

I use Ladbrokes primarily for sports betting, where they do OK. Just OK; they don't have the best odds but they aren't the worst either and I've never had problems with rejected bets, payout problems or issues with customer support, they've all been fine in my experience.

I do feel that they're riding their position as one of the best known names on the high street in the UK a bit hard though - gambling is a hugely competitive marketplace these days and foolish decisions like slashing the rewards provided from Ladbucks will encourage people to look elsewhere.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Ladbrokes 😂😂😂

Ladbrokes 😂😂😂

They call themselves an online Casino lol
Ladbrokes free promotions are boring, never get placed on any leaderboard and Ladbucks is ridiculous as you need Thousands for 3 dead capped spins to get a pop up stating unlucky you didn't win or 4p or something.
Gameplay when you deposit on whatever game or whatever stake is just dead spin after dead spin with no features or scatters.
If you was lucky enough to get a feature it's very capped and your winnings are appallingly very low peanuts, making it it so dreary and boring.
Ladbrokes i'd rate out of 10 for an online Casino about half a point.
If your bored and want a flutter you stand just as much chance winning on the National lottery.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Worst casino, hands down

Is this the worst of the lot? I think so. €50+ on multiple 10 cent games, 2 scatters with wins of €2 and €4.

Terrible app, constantly hangs, across multiple devices.

Free spins when you spend €20, except it doesn't work, never credits, and when you reach out to customer service you spend 45 minutes to get an I don't know from an idiot.

Honestly, wipe your butt with the money instead, at least it's good for something then.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Staff member at Bingley.

Staff member at Bingley.. Absolutely laughable.. after 40 thousands upwards spent regularly on-line.. with sister partner coral.. I decided to visit the shop.. Friendly conversations with other staff members.. The Little Hitler snatches the phone and charger lead..A simple who's is this phone plugged in.. WOULD OF SUFFICED.. ABSOLUTE DISGRACEFUL STAFF MEMBER TO THE public..

April 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look