Superb customer service! I had an issue with an online order I made, thanks to the delivery firm, but Laderach sorted it immediately. Very happy with the result and the chocolate is just amazing!
Company replied
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See what reviewers are saying
I absolutely love Läderach. I always buy their vegan chocolate for myself, and my family are obsessed with the salted caramel and Dubai flavours. Every time I visit London, I end up stocking up becaus... See more
Company replied
Went to the Laderach store in Boca Town Center and was attended to by Axol. It has been years since I. Have experienced customer service so high in professionalism. Product knowledge, personality skil... See more
Company replied
I received 500g FrischSchoggi chocolates worth £53 presented in a PLASTIC bag! Nuts were burned and didn’t seemed fresh. Chocolates has only 36% cocoa and tastes very average. It is too sweet, all bar... See more
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Company details
Written by the company
Über Läderach Hochwertige frische Schokolade – dafür steht die Schweizer Schokoladenmanufaktur Läderach. Seit der Gründung 1962 überzeugt das Unternehmen mit aussergewöhnlichen Schokoladeninnovationen – gleich, ob es die dünnwandigen Truffes-Hohlkugeln waren, der offene Verkauf von FrischSchoggi in eigenen Chocolaterien oder die MiniMousses. Das Familienunternehmen wird heute in dritter Generation von den Brüdern Johannes, Elias und David Läderach geführt. Als World Chocolate Master steht Elias Läderach für die hohe Schokoladenkompetenz des Hauses. Heute beschäftigt die stark expandierende Gruppe über 2 500 Mitarbeitende aus mehr als 80 Ländern. Läderach überwacht den gesamten Produktionsprozess von der Kakaobohne bis zur Ladentheke und produziert ausschliesslich im Kanton Glarus in der Schweiz. Damit garantiert das Unternehmen höchste Qualität von der Kakao-bohne bis zur veredelten Schokolade. Die handwerklich hergestellten Schokoladenkreationen werden in über 260 Chocolaterien mit Verkaufsstandorten in 30 Ländern sowie im Onlineshop www.laderach.com angeboten.
Contact info
Grabenstrasse 6, 8865, Bilten, Switzerland
- press@laderach.com
- www.laderach.com
3.7
Average
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 month
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Terrible costumer service
Terrible costumer service. We ordered and delivery was supposed to arrive in 1 to 3 days after 8 days I emailed and they just reply that the package is ready to be picked up.
I checked the dhl several times and it says package is somewhere in between so I emailed back and ask them where it actually was and why did I have to pick it up at all when it was supposed to be delivered home. They never answered back I had to find the package myself. Chocolates were ok but the level of uncaring of the costumer service is unnerving.
March 10, 2025
Unprompted review
If you have a nut allergy then you will…
If you have a nut allergy then you will NOT be buying off them. Almost 99% of there chocolate are praline or have some kind of nut within them. What about people who do have nut allergies who cannot enjoy there product!! The price is also extremely high to. Will definitely nit be ordering or buying any chocolates from theses wrip of merchants!!
June 12, 2024
Unprompted review
Popped into the Covent Garden store…
Popped into the Covent Garden store where staff couldn’t be bothered so not a good start. Asked for a sample of lime and chilli dark chocolate and I was so disappointed with the quality of chocolate, let alone the flavour! The lime came through immediately and I waited and waited for the chilli flavour to come through….alas, no! I’m so glad I didn’t purchase from an overrated and absolutely overpriced chocolate store!
April 21, 2024
Unprompted review
Seamless online shopping experience
Seamless online shopping experience! They delivered fresh chocolates from Switzerland to London on time, and the packaging was extremely secure and very fancy to ensure the chocolates stayed in place. Would buy again!
February 8, 2023
Unprompted review
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