Lafuma Mobilier Reviews 

As others have said on here, their after sales care is non-existent.

Owing to their terrible website, four chairs were placed in my basket instead of one. Once the order had been placed, I immediately realised this was the case and filled in their enquiry form within minutes in order to cancel three chairs, only to receive an email the following day saying my order of four chairs was on its way.

This will now result in me attempting to return three chairs at a cost that needn’t have been incurred.

Really bad customer service. No answers to any of my questions, and delivery took 18 days so was too late for the birthday I had planned it for, and came to the wrong address. Never again.

Just bought three outdoor folding chairs, very nice we love them.
But after some time, the screws holding the chairs together started to rust.
After rain, rusty water is collected in the pipes leaves rust stains on the floor.
I contacted the company with the issue, the respons was; don't leave you outdoor chairs outside!

I purchased a table with four chairs. The products are good and as one anti slip tip was missing I asked for a replacement and they sent it straight away. So luckily a very different experience from others here.

Terrible, terrible after-sales service.

I would give ZERO stars if it were possible.

I ordered replacement parts for two recliners on 08th April 2026. The parts when delivered were damaged and two parts were missing. Despite numerous calls (no-one ever answers and messages left seem to go into a void) and emails (one automated zen-desk response, followed by silence), I have no update on when (or if) replacements will be sent.

If I could rate it less than one I would. Both my chairs arrived broken and I have tried calling, emailing, filling in forms and online chat. I have had no response and the call line is a joke. Says open 9am to 11am and then hangs up, even if between those times.

Lafuma makes a comfortable zero gravity chair. Looks good but poorly made. Unless you purchase the more expensive models, the webbing fatigues easily. The frames are poorly finished poor quality metal that begins to rust within a month of exposure to the Florida air. Efforts to remove rust and paint the frame were unsuccessful. A good chair inside the house.

I placed an order on the Lafuma website for a chair and immediately realized I bought the wrong chair. It was a Sunday and so I used the online form to request a cancellation. The initial and subsequent responses from their customer service were short and incomplete. Not responding to specific questions. FedEx was the shipper and told me they (Lafuma) could cancel the shipment, but they would not do so. I finally contacted the shipper myself after locating their information via my FedEx account and they cancelled delivery and re-routed the shipment back to them. Lafuma has still not issued a refund even though I never got the item and cannot access it. The shipping is in their control and they are holding my funds. Their customer service team is rude and does not seem to care if they can help or not. I will never buy from them again. HORRIBLE service.

I love Lafuma products, the most comfortable relaxers I've ever used. I'm quite tall and need a bigger chair; I have only seen the Futura XL Comfort on their website and not in any retailers, so I chose to order from here.

We ordered 2 recliners, 4 garden chairs and 2 drinks holders for c.£1000 total. 5 packages per the delivery slip. We have a photo clearly showing only one fairly small box was delivered, which turned out to be 2 of the garden chairs, worth £160. The rest, we are still waiting for over 4 months later, and probably missed the entire summer waiting.

The delivery company they use (Ziegler) have no available customer service. Lafuma are claiming this was delivered despite evidence to the contrary, and refusing to engage.

In short, avoid this company at all costs, maybe buy their products from a trusted retailer but not this website. They really don't care about their customers, and whilst the blame mostly appears to lie with the delivery company, without a bit of help from Lafuma trying to resolve the issue, we have no chance of getting what we've paid for.

Overall the quality of the items are actually fairly decent but one chair the canvas failed. Getting a replacement, customer service and delivery were not good especially for a company selling a premium product.

Ordered 2 chairs costing nearly £300. One arrived with a chair arm completely broken, not even attached. No reply to messages, no email address given, telephone number doesn't work. What do we do now?

Before buying I assumed this was a good company as they are based in France and the products are supposedly French-made. How wrong I was.

They essentially have no customer service and I am unable to initiate return for the products which were delivered (one of them broken).

They have a UK contact number that is supposedly open (only) 9.00-11.30am Monday-Friday, but if you ring during that time you will be told after waiting for a few minutes that there is no one to take your call and the line goes dead. I have rung the number more than 10 times. I have also raised 3 separate contact forms and have not yet had a response.

One of the chairs I ordered was damaged and I am trying to return it. The link on their website does not work, and as explained above it is impossible to get in contact with them. I am going to be raising a dispute with my credit card company.

Avoid this company.

I have also seen people complain about the chairs breaking or failing, which is surprising given they are expensive and supposedly French-made.

Our LAFUMA garden lounger split at the joint and I fell through to the floor. Ordered a replacement canvas and wrong type arrived. Contacted customer service by email but no reply for 6 days so far. They appear to be ignoring me, has anyone else had the same experience ?

I have had several Lafuma chairs and loungers over the years and find them to be great. I recently had a problem with some accessories I ordered and I have to commend them on their customer service which was excellent. They responded to emails very quickly and resolved my problem.

I bought some Zero Gravity Recliner Chairs from Lafuma a few years ago. I paid a significant premium for Lafuma because I thought they were worth the extra for a quality brand. How wrong I was.
The plastic clips that hold the material to the frame have all perished and my arms are all grazed from falling through the chair. I wish I could add a picture of the collapsed material and all the plastic clips on the floor.

I ordered two bistro chairs. When box arrived all original taping intact. The box was labeled " Two Chairs" however there was only one. Impossible to speak with anyone in customer service. However I did receive an email response they would look into it. Evidently no or very poor inventory control. Ten days went by & I had to threaten to file complaints with any & all consumer agencies. I said either send the second chair or refund me. Still waiting. Customer service simply the worst of any company I've ever dealt with. They simply do. not . care. Full stop.

Note: after some 'back and forth' this issue was resolved by customer service and they will be shipping me the second chair. The quality of product was never an issue as they are excellent quality. One star due to the frustration & my literally having to 'hound them' to get this resolved.

Terrible customer service. We ordered a table which did not arrive for 6 months and then arrived damaged. Throughout Lafuma have ignored my emails and did not allow me to make a formal complaint.

I am a first time Lafuma customer - I purchased their world renowned zero gravity recliner.

Yes, you will see some negative Lafuma reviews, but which company hasn't had a negative review for their product, service or customer service - at the end of the day, Lafuma are one of the best in their product field, with a long history of reputation and innovation!

I experienced a frustrating issue. It would have been convenient to be able to reach them by phone but email was the only option.

Lafuma took responsibility and responded promptly with a reassuring response, instilling longterm confidence and trust in the brand.

2020 I bought 2 Lafuma Relax zero gravity chairs size XL and yes they’re comfy and we can leave them outside for the summer but after one season the fabric seat started to separate from its fittings in the knee area. We started using them the following spring and they split completely leaving them unusable for the whole of 2021. Tried ordering replacement covers but none are available on the French website and the German website ( no production during Covid lockdown)
It’s spring 2022 and guess what? I still cannot find a replacement cover for my 2 recliners in extra large on the German or French website
After service is pathetic and the item (even though not available) is showing at €90 per chair

Had my recliner not even 2 months and the chair has snapped already! I have a couple of zero gravity recliners at the fraction of the cost that lasted a lot longer than this Lafuma recliner. 5 year guarantee I hope they honour this and hopefully it was a one off manufacturing issue!