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Laines London Reviews 357

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TrustScore 4.5 out of 5

4.7

Couture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the slippers, noting their unique design, comfort, and durability. Many people appreciate the beautiful packaging and the prompt delivery service, often receiving their orders faster than expected. The overall service is frequently described as brilliant, with many consumers expressing their satisfaction with the entire purchasing process and the items received. However, some customers experienced issues with delivery, including high shipping costs to certain regions and occasional delays due to incorrect addresses or damaged packaging upon arrival. A few people also noted a perceived decline in product quality compared to previous purchases, and some were dissatisfied with the sizing being larger than stated.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the slippers, describing... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Order

Customers generally express satisfaction with their ordering experiences. Many reviewers praise the ease of... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the great service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot say enough good things about this company! Everything! Quality, unique and of course fashionable items stand out from others. Packaging and delivery also are 5 star. Im a regular customer and a... See more

Company replied

Rated 5 out of 5 stars

Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more

Company replied

Rated 5 out of 5 stars

Great product that arrived in a timely manner, customer service were so helpful and the little free gifts included was a great touch. Bought some slippers for my friend as a wedding day getting ready... See more

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Company details

  1. Couture Store
  2. Shoe Store

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Unique and beautiful shop

If you like things that are beautiful and slightly different Laines London is one of my favourite places to shop especially for my slippers they have various styles colours and really lovely unique designs and such good quality. Make really nice gifts for friends and family.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company, great product

The quality of the product is great, soft fluffy slippers that are made to last. Absolutely love the ability to customise to what you want!
The customer service was above and beyond - they went out of their way to make sure I had everything I needed for my bridal team to be kitted out, I can't thank them enough.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Slippers and Experience

I purchased some unique and amazing slippers from Laines London and the entire transaction was seamless. I was actually surprised how quickly I received them given it was an out of country purchase and I had opted for the emblems to be sewn on. Communication was perfect, I received email update statuses along the way until receipt!

January 14, 2026
Rated 5 out of 5 stars

Excellent

Love my new slippers good quality, feel lovely excellent price as purchased in the sale.
Fast delivery would definitely order again.
Didn’t have to contact them and I like that

January 12, 2026

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