LampShopOnline Reviews 

4,365
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I ordered 8 Energiser LED 6 foot 30W 4000k tubes. The package was well wrapped and no damage so kudos to them on that front. But found the bulbs are Ledvance and 21.6W so a cheaper nastier version. Ca... See more

Rated 1 out of 5 stars

we have been a customer of lampsonline for some years purchasing a lot of led panels for 3 commercial buildings. Our recent order was for 6k panel lights over 30 panels. Over the last 2 months a... See more

Rated 5 out of 5 stars

Bought some items from Lamp Shop Online a good few months ago. A short time ago one of the items, still in warranty developed a fault. Lampshop Online, grasped the problem immediately and withou... See more

Rated 5 out of 5 stars

Excellent service. Ordered 7 Energiser LED tubes and they were delivered the next day - very well wrapped and almost half the price elsewhere. They are brighter than the fluorescent tubes they replace... See more

Company details

  1. Lighting Store

Information provided by various external sources

We are lighting specialists based in West Yorkshire, UK, and are here to help solve your lighting problems! Here at LampShopOnline, we hold vast stocks of almost every bulb and lamp from the leading manufacturers of GE, Philips, Osram, Sylvania,Crompton and Venture. We also stock Control Gear and emergency lighting products from the following major brands: Tridonic, Helvar, Thorn, Mackwell, Orbik, BAG, Liteplan and Emergency Lighting Products (ELP). If you can't see what you are looking for on our website but you know what you want, call our dedicated sales team on 0113 8876270 or via the contact page, and we will be able to supply your needs at an extremely competitive price! If you have an example bulb or lamp which you wish to replace there will be a part number on the glass or on the neck of the bulb or lamp. You can enter this in to our search box to find your replacement part quickly.


Contact info

3.0

Average

TrustScore 3 out of 5

4K reviews

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No recent history of asking for reviews

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3.0

All reviews

(4,365)

15 reviews in the last 12 months

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Rated 3 out of 5 stars

Good online light store but let down by incompetent ‘FedEx’ courier company

Unfortunately LampShopOnline were massively let down by thier terrible courier FedEx that first lost and delivered to the wrong address then 10 days later arrived with a smashed light fitting unpackaged and light with wrong fittings unusable. The customer service team understood the level of inconvenience and were rightly concerned at their couriers incompetence and rectified promptly, correctly. Sadly this review would’ve been better if the right parts arrived at the right time but I believe they are working to improve on this stopping FedEx.

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Buy with confidence

Bought some items from Lamp Shop Online a good few months ago. A short time ago one of the items, still in warranty developed a fault.

Lampshop Online, grasped the problem immediately and without fuss or faff, replaced the faulty item with quick delivery of a replacement.

Things will always go wrong, thats life, its how you recover that matters, cant fault LSO (only the lamp), buy with confidence

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I ordered two LED replacement fluorescent tubes.

Well FedEx broke one of them on the initial delivery, then broke the replacement, the third time even though FedEx managed to put holes in the first layer of protection on the package clearly marked fragile, the warehouse had used so many layers of protection the tubes survived.

A lesser company would have just said make a claim against FedEx.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Replaced a very old fluorescent tube…

Replaced a very old fluorescent tube with an LED one. Easy to find what I needed on the website. Delivery was prompt and item was packaged very well. Tube fits and works perfectly. I would definitely use Lamp Shop Online again.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Much better service than local CEF store.

Initially ordered an LED strip light from another local company but ended up having to ask for a refund when I was told that there was no such item in stock and it would be around 2 months to get it in. Looked online and came across Lampshoponline.com, found a suitable replacement and ordered two, with differing colour temps. Added instructions to deliver to my work and were delivered on the day I requested and were very well packed in large cardboard tube with bubble wrap at each end. Brilliant service all round :)

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Bought fluorescent LED tubes for a garage

Order two LED tubes for a garage to replace fluorescent lamps. Delivered promptly and in a solid cardboard tube. One was fine but second was already broken when packed. Phoned them and sent a photo. Had a very friendly, helpful and efficient conversation, was given the the apologies of the company and received a replacement one day later, plus an extra tube as a gesture of goodwill.

My selected tubes have done what I wanted, lighting up the garage like a football pitch. Great products. And when a problem occurred, as problems occasionally do, they fixed it fast and well. Excellent service. Very happy.

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

poor quality

been purchasing quite few times but on all orders most fitting or bulb is faulty, when contacted the lampshop no answer given. Most of the fittings or bulb stops working after few days or has black end mark, customer service arent bothered

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Lights arrived very quickly and they were securely packaged, so no breakages. Definitely recommend.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

5 star company

I needed to replace the 20yr old flourescent bulbs 💡 n my garage. This was the only website I found that included a starter switch with the tube, which was needed as when I just tried a straight swap the tubes did not work ( tubes purchased through different website with no explanation that a switch would be needed).
Next day delivery too.
One of the tubes was faulty. I emailed straight away and received a reply within an hour. The company sent out another item for free ( inc delivery).
I can’t praise them enough - super company !!

March 18, 2023
Unprompted review

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