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Lampsy Reviews 

277
•
TrustScore 2 out of 5

1.9

Lighting Store
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Rated 1 out of 5 stars

It took two weeks for Lampsy to send me the two lights I ordered, so long that I ended up thinking I was being scammed like some of the reviews I read on here. They did arrive eventually, but one of t... See more

Rated 1 out of 5 stars

Avoid at all costs. Sadlydidnt check reviews before I placed my order . Goods didn’t arrive. Real difficulty contacting firm. They did reply to live chat but kept promising ‘ next week ‘ . Eventuall... See more

Rated 1 out of 5 stars

I ordered a £150 floor lamp from Lampsy more than 3 weeks ago. Nothing has arrived, and the tracking information incorrectly says delivery has been attempted (I called the parcel company, it hasn't).... See more

Rated 4 out of 5 stars

Ordered light pendants over a year ago and just ordered a lamp to match in January. Found it easier to collect the goods (I live locally). Lampsy warehouse has moved from Bridge of Don to Kinellar. C... See more

Company details

  1. Lighting Store

Contact info

1.9

Poor

TrustScore 2 out of 5

277 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(277)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t waste your time

Ordered a light for next day delivery. No mention of this being delayed until after I paid. The order has not arrived and after saying they would update me they have not. I keep receiving an automated message blaming coronavirus however I have ordered lots in lockdown and this is the only delay so far. If you can’t honour timelines stop over promising. This is now week 3 since I ordered for next day. I have found the light elsewhere available next day from a more trusted source.

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

Don't waste your time!!!

Don't waste your time!!!
I have placed an order with them on Saturday evening, I have paid extra for Next Day Delivery, the means my order should have been delivered on Monday or Tuesday, latest.
The order didn't arrive and they didn't bother themself to inform me about it.
After I have tried to contact them several times, they replied to my email on Wednesday evening saying that the items are not available anymore, although when I placed the order, there was 10items in stock (I have a photo as a prove).
Very disappointed!!!

PS. Now after I wasted my time I have to wait for another couple of day to get my refund.

February 25, 2021
Unprompted review
Rated 1 out of 5 stars

no phone lines available for customers…

no phone lines available for customers to call, no live email response and a late delivery - this is looking really poor

February 19, 2021
Unprompted review
Lampsy logo

Reply from Lampsy

Hello Eamonn,

We received your email 18 minutes ago and I've just sent you a reply.

Your order will be delivered on time. It was dispatched yesterday and is currently out for delivery with Parcelforce. We sent an email to you yesterday confirming dispatch, although I've included all the details in my reply just now, incase you didn't receive it.

Michael

Rated 5 out of 5 stars

I love lampsy!

Lampsy is fantastic, the lights are extremely high quality and the customer service team is always very quick to respond.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

I bought a Nordlux Nibe galvanised…

I bought a Nordlux Nibe galvanised outside light and it arrived within 5 days. Very pleased with quality and it is as described. Straightforward to fit - however, remember to fit the bolts that hold the body to the backing plate in place before securing the back plate to the wall.

February 18, 2021
Unprompted review

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