Lancashiredoubleglazing Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional standard of work. Customers frequently praise the professional, friendly staff, noting that the fitters arrive on time, work cleanly, and complete installations efficiently. Many consumers are also very happy with the quality of the windows and doors, describing the entire process as smooth from start to finish. Some reviewers were not happy with faulty locking mechanisms, poor measuring, and delayed communication regarding various installation issues. A few people mentioned that doors became stuck or draughty, and they experienced significant difficulties when trying to get timely support from customer service.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional installations and smooth... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful sales team and professional fitters who... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers praise... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Reviewers frequently report poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price. There were a few glitches on the way especially navigating around my work commitment etc as t... See more

Rated 5 out of 5 stars

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful... See more

Rated 5 out of 5 stars

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... See more

Rated 5 out of 5 stars

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... See more


Company details

  1. Double Glazing Installer

Written by the company

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(254)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The window fitter Mark did an excellent job. He was very tidy, putting dust sheets down and making sure everything was clean. Mark was very friendly and I would definately recommend Lancashire Double glazing

July 25, 2022
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Reply from Lancashiredoubleglazing

thank you for the kind review Paula.

Rated 1 out of 5 stars

Poor time keeping.

Persistently book appointments then fail to turn up/cancel meaning that I have had to take time off for work/ reschedule meetings, only to be called half way through the allotted appointment time to be advised that the "engineer" is running late so they can not attend.

This is really poor customer service, if the engineers are busy - maybe some attention needs to be given to the individual in charge of scheduling - maybe look at incorporating some contingency into the times given per job?!

Postcode PR1 9AT.

So the 'technician came out to undertake the repair, he did a good job …albeit throwing the damaged and removed part down the side of my shed. Can you guys get anything right?!

And you still haven't reached out to me after I supplied the first part of my address!

August 18, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

hi, i can only apologise about this, please can you provide the first line of your address then i can look into it more for you please. thank you.

Rated 5 out of 5 stars

This is the second installation LDG…

This is the second installation LDG have done for us. As before it was expertly carried out and we are happy to recommend this firm. Other residents in this block of flats have also used LDG and, I believe, are equally satisfied.

August 15, 2022
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Reply from Lancashiredoubleglazing

thank you for your kind review.

Rated 5 out of 5 stars

Beautiful new windows installed

We have had 7 new windows installed this week by a team of 2 from LDG. This is our 4th use of the company. As previously, everyone has been very helpful and polite and the installation has been fabulous, especially considering we live in an old house, which often brings some issues !! The quality of the windows is great and they make our rooms look so lovely. Thank you to the team at LDG.

July 28, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

Lancashire Double Glazing

The people we have dealt with have been extremely nice, from the salesman, the surveyor and Mark the installer. We are very pleased with the service provided and the installation. I would recommend that anyone consider LDG when looking for replacement Windiws and doors.

July 27, 2022
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Reply from Lancashiredoubleglazing

thank you for the review Mr Bird, much appreciated.

Rated 5 out of 5 stars

Quality Bifold Doors

We are renovating our kitchen and decided on Bifold doors. Lancashire Double Glazing offered us helpful advice throughout the process. They’ve now been fitted and we couldn’t be happier. The Bifold system is top quality and the fitters offered us a first class service. Wouldn’t go anywhere else!

July 23, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review Mick, much appreciated.

Rated 5 out of 5 stars

Great service, competitive pricing - used multiple times now

We have used these guys on multiple occasions now and they have been great. This has ranged from simple changes of locks to complete replacement of windows and doors. Price has been very competitive and the team that has come round each time have also been lovely people. Highly recommended

July 22, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

New front door reguired

New front door reguired, wanted to open up the light in our hallway, got the brickwork sorted, and LDG came round measured up, its got an arch, worried about the shape.
Following the measure up stage they arrived with our new door, white frame black composite door with glass top and sides. And wow what a job, perfect fit and looks brilliant
Thankyou
Lancashire Double Glazing, yo are my number 1 from now on

July 15, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review Rob, much appreciated.

Rated 5 out of 5 stars

New Front Door…

Very pleased and happy with the service and the Door. The Door FItter did a very good job.

July 14, 2022
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Reply from Lancashiredoubleglazing

Thank you for your kind review, we are really pleased you are happy with your door, i have seen the pictures from our installer and it looks lovely!

Rated 5 out of 5 stars

Used this company for replacement…

Used this company for replacement windows and patio doors. Very happy with windows and also the service received. From initial sales visit through to fitting the staff were friendly and helpful and worked quickly. Any questions we had with the head office were dealt with promptly and professionally. Would recommend.

July 13, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for your kind review Richard.

Rated 5 out of 5 stars

LDG!

LDG are the BEST! Came all the to London and did a great job and no mess. Very happy with the end result.

July 9, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

Our self build project is nearing completion...

Our self build project is nearing completion, with rendering & finishing touches still to be completed, but we used Lancashire Double Glazing throughout the entirety of the house. Kev and the team who worked on this project with us have been fantastic and could not fault one step in the process. From advice, to quotation, to measurements, to install, to aftercare they have been faultless. We had quite a tricky room with a slanted roof, custom steelwork & the need to fit big slabs of glass within this. The result.. a work of art! Thanks LDGG! If we have any further requests down the line, I know who to come to!

July 8, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

Had all the windows in my house…

Had all the windows in my house replaced. Great company, the whole process was easy and everyone involved did a truly excellent job. Would highly recommend.

July 8, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

I have used this company for various…

I have used this company for various projects several times over the years. The service they provide and quality of workmanship is outstanding. From initial consultation to the fitting process i have always found them to be extremely professional and would recommend them to anyone.

July 7, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

Fantastic professional service

Simon from Lancashire Double Glazing was so patient and helpful when I needed to choose my new front and back doors. I am extremely indecisive and wanted something really specific to finish off one of the doors (bullseye glass which I recommend to anyone looking for a nice old style cottage look!) Nothing was too much trouble and the fitting was so fast and mess free, I love my composite doors and have already recommended this company to friends and family.

July 7, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 5 out of 5 stars

Very trustworthy and reliable

Very trustworthy and reliable. Excellent work done by great staff. Very happy with the result

July 7, 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review

Rated 5 out of 5 stars

Just had new windows and doors fitted

Just had new windows and doors fitted. Owen the salesman was a true gentleman, not pushy, no pressure. From start to finish the service was First Class. Would highly recommend.

July 7, 2022
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

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